Get Help

How to For bugs, crashes & license issues — use Get Support button (bottom-right), not the forum. Community tips & discussion welcome here. Tech Support For bugs, crashes & license issues — use Get Support button (bottom-right), not the forum. Community tips & discussion welcome here.

Topic	Replies	Views	Activity
📌 Before You Post — Read This First Get Help Need the D5 Support Team? Click Get Support (bottom-right) — not the forum. • Bugs, crashes, license & account issues, and other technical problems → Get Support • How-tos, tips & ideas — share and learn with the co…	2	537	October 8, 2026
Object disappear in d5 problem Get Help	0	84	November 6, 2026
Language pack installation problem (requires solution) Get Help	4	2948	November 6, 2026
Watermark Get Help	2	521	November 5, 2026
Shadows disappear at end of ease curve Get Help	0	95	November 5, 2026
Transparent material with normal map - AA issue Tech Support	0	101	November 5, 2026
Spatial Tour Exterior Support Get Help	0	120	November 5, 2026
Scatter is broken on large irregular areas Tech Support	8	784	November 5, 2026
Gaussian Splatting .PLY files import problem - nothing appears in the scene Get Help	6	815	November 4, 2026
Using OpenAI Codex to control D5 Render — is there a supported way? Get Help	6	823	November 4, 2026
Project scene that turns black in the viewport when project has exceeded a certain numbers models Tech Support	0	127	November 4, 2026
VRAM Limitation Tech Support	2	439	November 3, 2026
D5 Freezes every time Get Help	3	230	November 3, 2026
Bug? Duplicate Shortcut (Control+D) Causes camera movement Get Help	3	309	November 3, 2026
Cesium not working Get Help	0	214	November 2, 2026
Computer restarts after rendering simple scene rtx 3060 12gb Tech Support	0	216	November 2, 2026
Log in Issue Get Help	2	479	November 2, 2026
3DGS / Gaussian Splats - Shadows and lights not working Get Help	0	232	October 31, 2026
3D Gaussian splats look washed out in D5 Get Help	1	472	October 29, 2026
Out of memory trying to allocate a rendering resource Get Help	0	275	October 29, 2026
Need help opening my file... it says memory is not enough.. Get Help	1	1096	April 29, 2025
Out of video memory. Tech Support	8	2214	October 29, 2026
City Generator stuck at "Resource pack is downloading." Get Help	15	1600	October 28, 2026
Render texture issue Tech Support	0	322	October 28, 2026
Lighting in mirror reflections Tech Support	3	648	October 27, 2026
D5 lite starting issue Get Help	2	418	October 25, 2026
[C4D] Object can't get imported to D5 - stuck on 10% Tech Support	0	346	October 24, 2026
Bad sky brightness transition between 20:04 and 20:05 Tech Support	0	365	October 24, 2026
Image to 3D ai model generation issue Get Help	0	418	October 23, 2026
How to update D5? Get Help	0	451	October 21, 2026