Get Help

How to For bugs, crashes & license issues — use Get Support button (bottom-right), not the forum. Community tips & discussion welcome here. Tech Support For bugs, crashes & license issues — use Get Support button (bottom-right), not the forum. Community tips & discussion welcome here.

Topic	Replies	Views	Activity
📌 Before You Post — Read This First Get Help Need the D5 Support Team? Click Get Support (bottom-right) — not the forum. • Bugs, crashes, license & account issues, and other technical problems → Get Support • How-tos, tips & ideas — share and learn with the co…	2	522	October 8, 2026
Spatial Tour Exterior Support Get Help	0	23	November 5, 2026
Scatter is broken on large irregular areas Tech Support	8	723	November 5, 2026
Gaussian Splatting .PLY files import problem - nothing appears in the scene Get Help	6	767	November 4, 2026
Using OpenAI Codex to control D5 Render — is there a supported way? Get Help	6	729	November 4, 2026
Project scene that turns black in the viewport when project has exceeded a certain numbers models Tech Support	0	49	November 4, 2026
VRAM Limitation Tech Support	2	356	November 3, 2026
D5 Freezes every time Get Help	3	157	November 3, 2026
Bug? Duplicate Shortcut (Control+D) Causes camera movement Get Help	3	233	November 3, 2026
Cesium not working Get Help	0	136	November 2, 2026
Computer restarts after rendering simple scene rtx 3060 12gb Tech Support	0	131	November 2, 2026
Log in Issue Get Help	2	448	November 2, 2026
3DGS / Gaussian Splats - Shadows and lights not working Get Help	0	169	October 31, 2026
3D Gaussian splats look washed out in D5 Get Help	1	461	October 29, 2026
Out of memory trying to allocate a rendering resource Get Help	0	211	October 29, 2026
Need help opening my file... it says memory is not enough.. Get Help	1	1086	April 29, 2025
Out of video memory. Tech Support	8	2200	October 29, 2026
City Generator stuck at "Resource pack is downloading." Get Help	15	1575	October 28, 2026
Render texture issue Tech Support	0	257	October 28, 2026
Lighting in mirror reflections Tech Support	3	627	October 27, 2026
D5 lite starting issue Get Help	2	367	October 25, 2026
[C4D] Object can't get imported to D5 - stuck on 10% Tech Support	0	300	October 24, 2026
Bad sky brightness transition between 20:04 and 20:05 Tech Support	0	320	October 24, 2026
Image to 3D ai model generation issue Get Help	0	372	October 23, 2026
How to update D5? Get Help	0	428	October 21, 2026
Syncing issues Get Help	0	347	October 21, 2026
When will vertical gardens be added to the D5 Render library? Get Help	1	417	October 21, 2026
D5 3.1.1 crashes in CRefreshModelTask when refreshing a Rhino model (ACCESS_VIOLATION, same address with two different models) Get Help	0	414	October 20, 2026
D5 3.1.0 Rhino LiveSync 1.1.3 Rhino 8 group geometry will crash rhino Get Help	2	349	October 20, 2026
Funky Strip Light Get Help	10	2560	October 20, 2026