After 2.11, not able to log-in

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1

**D5 Render Version: 2.11.0
**Graphics Card: RTX4090
Driver Version:
**Issue Description:

Hi, I’ve got a problem to log-in after I had upgraded to new 2.11 today.
I was able to log-in before. and some of my college who didn’t upgrade yet
doesn’t have this issue.

So, I am trying to downgrade to 2.10.
(But because of Firewall issue, I’ve asked to our Tech team to unblock https://we.tl )

I guess it’s because of Firewall issue.
is there list of URL or IP address that I have to unblock from my company?
In case of Unity program, I unblocked some URL from Unity to use it in my office.

Thanks in advance.

**Screenshots/Videos Description:

I can’t even upload an image, probably because of the Firewall.

Steps to Reproduce (optional):

2

Hi @qsang20

  • Does downgrading to 2.10 let you access and log in to D5 Render normally?
  • I can provide you with the IP addresses and Domains to whitelist privately, please check your inbox.
3

Hi, there.

Today I downgraded to 2.10 and I can Log-in normally now.

Also, I’ve got your another mail including whitelists.
I will ask to our Tech team to unblock those IPs and URLs.

Thanks alot.

4

Hi @qsang20

Please whitelist the IPs, then if it’s convenient for you to try 2.11 again and log in.

5

Hi,

Today, I upgraded to 2.11 after I unblocked the whitelists which you sent.
and I am now OK to log-in.

Thanks a lot.

6

Hi @qsang20

Thanks for updating us.

7

Hi! i´ve the same problem here! I don´t know how to solve this issue :sob:

8

Hi @estudio.dibujocad

Please send us any error prompts that appear on your end, or better, a video recording. And is it only happening after the 2.11 update?

  • You may try connecting to another network to see if there are any changes
9

Hi! i sent a video recording. Thanks in advance

10

I downloaded the 2.10 version and works!

11

Hi @estudio.dibujocad

May I know where you have sent the video? Let me know of the specifics if ever you have sent it via email, so I can pick it up right away. Or much better if you can resend it to me here via Forum’s Direct Message.

12

Hi! Thanks for the answer, i sent the video via Email but anyway i’ll try to share the video recording again. Can you give me an Email please? Thank you!

13

Hi @estudio.dibujocad

Just generate a link containing the video, then send it to me via Direct Message here in the Forum so I can pick it up right away.

  • You can click on my profile, then proceed to click Message
    image

  • If you insist on having it on email, then support@d5techs.com should be fine, just make sure to have it titled ‘2.11 Clov-Forum After 2.11, not able to log-in’