Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	13	8455	June 11, 2026
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	8204	May 4, 2026
Urgent: XR Tour Optimization Pipeline Broken – Request for .ply Import Functionality	2	60	June 13, 2026
revit problem	1	30	June 12, 2026
D5 Lite Installation Issue	3	41	June 12, 2026
The White Materials Issue in D5	8	140	June 12, 2026
D5 Files crash after updating recently	7	70	June 12, 2026
D5 crashes randomly every time I use it	10	95	June 11, 2026
D5 Render crashing at 99% loading or shortly after opening projects – Need help	1	40	June 11, 2026
D5 Render Will Not Open	4	48	June 11, 2026
[610.47] D5 Render shows driver incompatibility on Windows 11 25H2 (RTX 4060 \| Driver 32.0.16.1047) known-issue	4	331	June 11, 2026
Mat ID - the same for different materials known-issue	5	86	June 11, 2026
Sun shadow still visible in GI and reflection channels using Cloud Shadows	2	138	June 10, 2026
D5 Pro License Renewal Status	1	40	June 10, 2026
Cesium Bug known-issue	4	90	June 10, 2026
XR Tour upload	3	80	June 9, 2026
Get more dates for D5 Render education license	1	51	June 7, 2026
AI Enhancer buggy if using reverse method	11	233	June 7, 2026
Cant Log-in to my EDU account	1	77	June 4, 2026
Cesium doesn't work (RED BAR = Data loading failed)	3	86	June 4, 2026
[610.47] D5 Render freezes on startup - RTX 5050	1	124	June 2, 2026
[610.47] i can't open my d5 files	1	91	June 2, 2026
Tour - save doesn't work fixed	6	193	May 29, 2026
Problems with my account	3	185	May 29, 2026
Issue with the AI Material Snap	14	1326	May 29, 2026
Cesium Ion - Data Assets Not showing	15	1061	May 28, 2026
Rendered EXR image doesn't have full high dynamic HDR range	4	132	May 28, 2026
Effects like glow and lens flare are not included while saving to EXR	1	106	May 28, 2026
d5 crash after loading reaches 9%	3	127	May 27, 2026
Rendered image exposure mismatch	2	164	May 26, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

13

8455

June 11, 2026

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…