Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	6849	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	30	6902	July 29, 2025
D5Lite not running - just freezes my system	10	128	January 26, 2026
Transparent material is blinking on animation if it is lightened from inside and camera movement problem	0	33	January 24, 2026
No way to multiple select Scatters for delete them or group	1	22	January 26, 2026
Mirror, Glass, and Ocean Problem	0	22	January 26, 2026
Cesium setup missing in D5 EDU (no option to add token in Workspace)	2	30	January 26, 2026
Camera transitions issue after 3.0 update	0	38	January 24, 2026
AI agent (AI Scene Match) unusable for me	11	177	January 23, 2026
What kind of file management is this?	6	114	January 23, 2026
Cloth material issue - Mesh Opacity effect is inverted	3	72	January 23, 2026
Interface madness ( input values )	0	48	January 22, 2026
Transparent material - Roughness above 0.5 doesn't work	0	39	January 22, 2026
Local coordinate doesn't work for scale tool	0	39	January 22, 2026
If you render whilst viewport is in Smooth the output is different than when in Precise	16	1085	January 22, 2026
D5 3.0 - can`t use Ai Material Snap or other Ai features	2	60	January 22, 2026
Most of the interior parallax have too bright soffit and curtains	3	171	January 22, 2026
Duplicating, copy material doesn't work with penetrating option ( alt key )	0	45	January 21, 2026
Navigation shortcuts are reseting while switching between D5 presets	0	48	January 21, 2026
Scatter cull area is buggy	3	58	January 21, 2026
[Program Startup Failed] D5 wont start please help	17	392	January 21, 2026
Invert option for textures in Displacement Material is missing	0	50	January 21, 2026
Loading previously created displacement material doesn't work	0	41	January 20, 2026
CESIUM Version 3.0.0	8	262	January 20, 2026
Material Picker mode - custom keyboard navigation doesn't work	3	82	January 20, 2026
“D5 Pro Only” text appeared in free assets I used	1	48	January 19, 2026
Certification problem	1	61	January 19, 2026
Problems rendering with Cesium at long focal lengths	2	81	January 19, 2026
Student Verification Check	1	43	January 19, 2026
please log in with your Edu account on the bound device.	3	61	January 19, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

6849

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…