Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	9	3498	June 18, 2024
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	27	3730	March 23, 2025
Sunlight parameters not being saved for animation	4	76	April 14, 2025
Installation stuck at "Installing, Please wait for a moment..." Screen	2	24	April 14, 2025
marca de agua de d5 pro only	3	27	April 14, 2025
Render Video - My Model Disappears	3	39	April 13, 2025
computer crashing during live sync	3	38	April 13, 2025
"D5 Pro Only" text appeared next to the free assets I used	10	3093	April 14, 2025
https://forum.d5render.com/t/d5-pro-only-text-appeared-next-to-the-free-assets-i-used/8211/2?u=ornellavictoral29	2	24	April 14, 2025
The working screen looks darker than the final images. Much darker	3	89	April 11, 2025
When I export the video the light flashes or goes dark	23	202	April 11, 2025
Top view does not render the materials properly	2	32	April 11, 2025
D5 Render crashes constantly	1	45	April 10, 2025
Student license registration problem	1	31	April 10, 2025
Installation problem	8	76	April 10, 2025
Mirror not Reflecting light source	13	83	April 10, 2025
Model shifts slightly in render queue when rendering.	1	30	April 8, 2025
Can't delete Floor Plan in Space Tour editor	8	80	April 8, 2025
HELP! D5 2.10 keeps crashing a lot!!	11	175	April 8, 2025
No objects showing in an unlocked sketchup model	5	61	April 8, 2025
D5 Sync Vectorworks with update 2.10	11	229	April 8, 2025
Changing E-Mail addres	1	36	April 7, 2025
Changing the Registration Device of the Training Model	1	30	April 6, 2025
Post AI problem	1	59	April 6, 2025
Can't replace the model on a second computer - Sketchup Sync	1	53	April 4, 2025
No objects in reflection	9	123	April 4, 2025
INVIDIA® RTX™ 500 Ada Generation	4	138	April 3, 2025
Problem with online services	1	71	April 1, 2025
Urgent: Widespread Connectivity Issues in Russia Since March 30 – Request for Immediate Assistance	1	64	April 1, 2025
D5 App Won't Launch	1	78	April 1, 2025

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

9

3498

June 18, 2024

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…