Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7701	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	31	7687	March 9, 2026
Scatter is broken on large irregular areas	0	1	April 15, 2026
D5 Render closes after loading 99%	7	266	April 15, 2026
Visual Glitch When Importing Rhino File into D5 (Black/Yellow Screen Artifacts)	4	61	April 15, 2026
Most of the interior parallax have too bright soffit and curtains	7	365	April 15, 2026
XR tour - edit error	1	24	April 15, 2026
Transparent material is buggy	3	78	April 14, 2026
LAS TEXTURAS AL RENDERIZAR SE VEN BORROSAS	4	63	April 14, 2026
AI enhancer not working	28	3635	April 14, 2026
Isometric view for city scale: viewport clipping	1	63	April 13, 2026
Sketchup camera view angle 3x wider in D5	3	90	April 13, 2026
Help needed	1	61	April 13, 2026
D5 closes suddenly while saving my render file known-issue	1	56	April 13, 2026
BSOD every time I open a project in D5 Render pending	10	146	April 13, 2026
Custom Path - edit path mode - undo doesn't work	1	63	April 13, 2026
Can't create 3rd group level	1	52	April 13, 2026
Cesium Error: Access Blocked 403r known-issue	13	370	April 13, 2026
Copy material from picked objects inside Path Tool doesn't work	1	74	April 13, 2026
Super Resolution is always turned on on program start	3	112	April 13, 2026
"Add" Button Disabled with 403r Error in Cesium City Feature	2	50	April 12, 2026
What kind of file management is this?	7	294	April 12, 2026
D5 Lite Failed to load	1	76	April 10, 2026
AI post processing 'Image loading failed'	21	1285	April 8, 2026
Issue with the AI Material Snap	12	880	April 7, 2026
Blue Bird bathing idle Bug	1	96	April 6, 2026
Projects not showing in launcher	1	101	April 6, 2026
log in issues	1	79	April 5, 2026
スケッチアップのインポート	1	138	March 31, 2026
D5 livesync for Rhino forces Rhino 8 to crash when loading the plugin	1	138	March 31, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7701

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…