Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7081	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	30	7083	July 29, 2025
D5 Render se cierra al abrir, guardar o importar	2	13	February 12, 2026
Spatial Tour ( open in browser prompt missing )	3	43	February 12, 2026
Heavy Black and Neon Glitch	3	57	February 12, 2026
Navigation in the viewport did not work correctly Version 3.0, 3.01	3	67	February 12, 2026
Hidden Layers Visible in D5 (Sync Issue with SketchUp)	2	41	February 12, 2026
First time installation error	1	30	February 11, 2026
Unwanted Camera Movement When Adding Scene Pauses in Animation	2	150	February 11, 2026
Transparent cars in isometric view	1	60	February 11, 2026
Rendering MOV files has been taking forever	1	68	February 10, 2026
How to recover a project that doesn't appear in recent?	1	66	February 10, 2026
Problem signing up for educational license	1	52	February 9, 2026
D5 UI screen artifacts when importing some library assets	1	47	February 9, 2026
Не сохраняет файлы	7	142	February 9, 2026
Assistance with computer formatting and educational license	1	62	February 9, 2026
CANNOT PLACE THE IMPORTED SKETCHUP[ MODEL	1	56	February 6, 2026
D5 3.0 Problem with Teams workflow – Scenes lost after saving from Central File	10	198	February 6, 2026
CESIUM Version 3.0.0	13	497	February 5, 2026
D5 Render freezes during rendering and sometimes crashes the whole system	1	80	February 5, 2026
D5 crashing when i click on the imoport button, the windows file explorer window freezes and the software crashes, i cant even render as the same problem happens again and again i need a fix ASAP as i have a dedline incoming	1	107	February 5, 2026
Issue with the AI Material Snap	8	574	February 5, 2026
Scatter - Advanced Brush issue	6	112	February 4, 2026
[Program Startup Failed] D5 wont start please help	19	575	February 4, 2026
D5 Render Program Start Up failed	4	115	February 4, 2026
Issue D5 3.0 when 16k Rendering	4	105	February 4, 2026
Scatter issue - objects flying over curved surface	2	72	February 4, 2026
Render Tour Tiling effect	7	127	February 3, 2026
Scatter Cluster issue	2	96	February 3, 2026
Water material issue	1	83	February 3, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7081

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…