Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7319	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	31	7335	March 9, 2026
D5 Render closes after loading 99%	4	87	March 10, 2026
Materials from library gets white	8	317	March 10, 2026
Virtial Tour Upload is Failing at 100%	9	119	March 10, 2026
AI agent (AI Scene Match) unusable for me	14	308	March 9, 2026
My scene's camera angle is way off from how I saved it	2	56	March 9, 2026
Dynamic Flag Scaling ver2.11	4	279	March 9, 2026
EDU License Renewal	8	1239	March 9, 2026
D5 Lite AI does not produce anything	1	62	March 4, 2026
Corrupt video render, constant crash! pending	20	7365	March 4, 2026
Low TDR Value Detected	14	1283	March 4, 2026
Constant Crashes and Frequent Material Loading Issues	4	157	March 3, 2026
LiveSync objects and model misaligned after reopening project (Archicad)	1	82	March 3, 2026
Parts of the Model just disappear after a sync	5	188	March 3, 2026
Need help and advise in buying a new machine	4	129	February 28, 2026
My file crashes when trying to load at 25%	8	111	February 26, 2026
Login in issue	0	69	February 26, 2026
D5 keeps crashing	3	146	February 26, 2026
Conflict between D5 LiveSync and LordOfTheToolbars (LOTT) in SketchUp	0	81	February 25, 2026
Unrealistic representation of rain puddles on a sloping roof	3	1507	February 24, 2026
Insufficient space message	2	100	February 24, 2026
Heavy Black and Neon Glitch	5	161	February 24, 2026
Scene without vegetation when I load it via the launcher!	29	1452	February 23, 2026
Problema de inicio de sesion desde el prgrama	1	73	February 23, 2026
URGENT: VR Beta Mode Issue with Large 1.8GB Project – D5 Pro Annual License	2	100	February 22, 2026
Clouds cast shadow completely doesn't work!	1	101	February 22, 2026
Interiors Parallax interiors completely over-exposured using low Sun intensity	0	88	February 22, 2026
BUG REPORT: Ocean duplicates itself in every workset	8	135	February 20, 2026
Can't put hotspots in a spatial tour	3	104	February 19, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7319

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…