Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7979	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	7881	May 4, 2026
Horizontal Streaks/Stripes on Flooring	1	19	May 7, 2026
Clouds are too bright in most of the situation	3	108	May 7, 2026
Screen flickering during using high amount of clouds with shadows enabled	22	1103	May 7, 2026
D5 Render closes after loading 99%	10	402	May 4, 2026
Accumulating is 2x slower while using Frame Generation	1	66	May 4, 2026
Advanced brush doesn't work inside Scatter pending	5	121	May 4, 2026
D5 Render create new scene load 99% then crash	2	85	May 4, 2026
Displacement blotchy in shadow area	4	127	May 2, 2026
D5 Inquiry about troubleshooting login issues for the launcher program.	1	54	May 1, 2026
Ryzen AI Max+ PRO 395	7	1583	May 1, 2026
Advanced Brush doesn't take into account Real Displacement pending	3	108	April 30, 2026
Login not working	5	179	April 30, 2026
Revit Textures and Colors fail to load into D5	1	57	April 30, 2026
I can't start a new project	1	75	April 29, 2026
Why do I have to log in to D5 every time I start the software?	4	123	April 28, 2026
LOD for grass is always turned on	6	191	April 27, 2026
the buttons on the stage work but the stage remains unresponsive	1	83	April 27, 2026
Required Lower version for Converting 4D People frrom axyz. It will be great help if you an support for that	1	85	April 24, 2026
Light not scaling properly	4	126	April 23, 2026
AI Post processing can't fnd my rendering	8	1636	April 23, 2026
Trees disappear from the frame before the camera passes on the final rendering	10	1990	February 6, 2024
"Out of video memory trying to allocate a rendering resource..."	3	136	April 23, 2026
All settings are lost because D5 load scene on start	1	83	April 22, 2026
Log out by the system it self	1	79	April 21, 2026
Education Licenses	1	82	April 21, 2026
Cesium Error: Access Blocked 403r known-issue	19	797	April 21, 2026
Scatter is broken on large irregular areas	7	184	April 21, 2026
Uploading spatial tours	8	128	April 21, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7979

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…