Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7490	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	31	7482	March 9, 2026
Cancel free trial	1	16	March 24, 2026
D5 Error After NVIDIA Driver Update – GPU Not Detected (Was Working Before)	2	59	March 23, 2026
Spatial tour export button missing	3	69	March 23, 2026
Cannot render variations of the same scene in one go / queue	5	1467	March 22, 2026
The program stopped running	3	79	March 22, 2026
D5 Educational License Approval	2	37	March 22, 2026
Conflict between D5 LiveSync and LordOfTheToolbars (LOTT) in SketchUp	1	129	March 20, 2026
I can’t receive a verification code to my email for unbinding my device	2	57	March 19, 2026
D5 Launcher says I do not meet minimum RAM requirements for D5 Lite	4	198	March 18, 2026
D5 freezes when scattering	1	92	March 18, 2026
Stuck in Initializing	2	77	March 18, 2026
Payment issue with Paypal/card	7	783	March 18, 2026
edu account	1	56	March 17, 2026
XR Tour project always "Failed" after generating	5	142	March 16, 2026
Heavy Black and Neon Glitch	8	224	March 13, 2026
D5 Educational liscense	1	80	March 13, 2026
Materials from library gets white	11	460	March 11, 2026
Parts of the Model just disappear after a sync	6	241	March 11, 2026
Can't delete Floor Plan in Space Tour editor	9	528	March 11, 2026
D5 Render closes after loading 99%	4	163	March 10, 2026
Virtial Tour Upload is Failing at 100%	9	181	March 10, 2026
AI agent (AI Scene Match) unusable for me	14	344	March 9, 2026
My scene's camera angle is way off from how I saved it	2	111	March 9, 2026
Dynamic Flag Scaling ver2.11	4	300	March 9, 2026
EDU License Renewal	8	1309	March 9, 2026
D5 Lite AI does not produce anything	1	93	March 4, 2026
Corrupt video render, constant crash! pending	20	7574	March 4, 2026
Low TDR Value Detected	14	1359	March 4, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7490

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…