Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7828	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	31	7796	March 9, 2026
LOD for grass is always turned on	3	43	April 24, 2026
Highlighted Scatter object is not highlighted in Content	2	40	April 24, 2026
Grass material issue	0	24	April 24, 2026
Required Lower version for Converting 4D People frrom axyz. It will be great help if you an support for that	1	35	April 24, 2026
Screen flickering during using high amount of clouds with shadows enabled	15	956	April 23, 2026
Light not scaling properly	4	86	April 23, 2026
AI Post processing can't fnd my rendering	8	1539	April 23, 2026
Trees disappear from the frame before the camera passes on the final rendering	10	1951	February 6, 2024
"Out of video memory trying to allocate a rendering resource..."	3	69	April 23, 2026
All settings are lost because D5 load scene on start	1	57	April 22, 2026
Displacement blotchy in shadow area	3	77	April 22, 2026
Log out by the system it self	1	47	April 21, 2026
Education Licenses	1	43	April 21, 2026
Cesium Error: Access Blocked 403r known-issue	19	669	April 21, 2026
Scatter is broken on large irregular areas	7	136	April 21, 2026
Uploading spatial tours	8	89	April 21, 2026
Visual Glitch When Importing Rhino File into D5 (Black/Yellow Screen Artifacts) fixed	7	126	April 21, 2026
DLSS Frame Generation not working	3	99	April 20, 2026
D5 Launcher & LiveSync Run Error	3	119	April 20, 2026
D5 opening problem	8	886	April 20, 2026
D5 3.0.1 syncing to Revit takes too long	1	69	April 20, 2026
PC build setup	1	62	April 20, 2026
Transparent material is buggy	7	162	April 19, 2026
Custom Path - move path points issue on heavy scenes	3	78	April 17, 2026
Brush Tool and Top View Camera Bug after using Cesium (Persistent even after deletion)	4	96	April 17, 2026
The screen freezes while using D5 Render.	1	80	April 17, 2026
D5 Render closes after loading 99%	8	316	April 16, 2026
Scatter - Divide area destroys current areas	0	82	April 15, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7828

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…