Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7666	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	31	7648	March 9, 2026
Custom Path - edit path mode - undo doesn't work	0	14	April 11, 2026
Reloaded object instances are no longer instances	0	26	April 10, 2026
Copy material from picked objects inside Path Tool doesn't work	0	37	April 10, 2026
Super Resolution is always turned on on program start	2	80	April 10, 2026
Sketchup camera view angle 3x wider in D5	2	53	April 10, 2026
BSOD every time I open a project in D5 Render pending	9	92	April 10, 2026
D5 Lite Failed to load	1	52	April 10, 2026
D5 Render closes after loading 99%	6	251	April 10, 2026
Error activating City known-issue	12	258	April 8, 2026
AI post processing 'Image loading failed'	21	1255	April 8, 2026
Issue with the AI Material Snap	12	866	April 7, 2026
Blue Bird bathing idle Bug	1	88	April 6, 2026
Projects not showing in launcher	1	94	April 6, 2026
log in issues	1	72	April 5, 2026
スケッチアップのインポート	1	134	March 31, 2026
D5 livesync for Rhino forces Rhino 8 to crash when loading the plugin	1	131	March 31, 2026
My model from SketchUp, when imported in D5 often gets those unwnated triangle shapes.	1	122	March 30, 2026
Transparent Material - color space transfer function doesn't work	1	128	March 30, 2026
Interiors Parallax interiors completely over-exposured using low Sun intensity	3	196	March 30, 2026
Urgent Issue with AI Features and Lighting Presets Since Version 2.10 fixed	3	644	July 27, 2025
3ds max re-sync problem with reseting materials	4	177	March 27, 2026
AI agent (AI Scene Match) unusable for me	15	441	March 27, 2026
BUG REPORT: Ocean duplicates itself in every workset	10	236	March 25, 2026
Cancel free trial	1	88	March 24, 2026
D5 Error After NVIDIA Driver Update – GPU Not Detected (Was Working Before)	2	158	March 23, 2026
Spatial tour export button missing	3	134	March 23, 2026
Cannot render variations of the same scene in one go / queue	5	1541	March 22, 2026
The program stopped running	3	146	March 22, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7666

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…