Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	6802	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	30	6870	July 29, 2025
What kind of file management is this?	5	61	January 22, 2026
Interface madness ( input values )	0	12	January 22, 2026
AI agent (AI Scene Match) unusable for me	9	131	January 22, 2026
Cloth material issue - Mesh Opacity effect is inverted	2	29	January 22, 2026
If you render whilst viewport is in Smooth the output is different than when in Precise	16	1042	January 22, 2026
D5 3.0 - can`t use Ai Material Snap or other Ai features	2	22	January 22, 2026
Most of the interior parallax have too bright soffit and curtains	3	152	January 22, 2026
Duplicating, copy material doesn't work with penetrating option ( alt key )	0	23	January 21, 2026
Navigation shortcuts are reseting while switching between D5 presets	0	26	January 21, 2026
Scatter cull area is buggy	3	39	January 21, 2026
[Program Startup Failed] D5 wont start please help	17	363	January 21, 2026
Invert option for textures in Displacement Material is missing	0	29	January 21, 2026
Loading previously created displacement material doesn't work	0	26	January 20, 2026
CESIUM Version 3.0.0	8	237	January 20, 2026
Material Picker mode - custom keyboard navigation doesn't work	3	74	January 20, 2026
“D5 Pro Only” text appeared in free assets I used	1	43	January 19, 2026
Certification problem	1	51	January 19, 2026
Problems rendering with Cesium at long focal lengths	2	76	January 19, 2026
Student Verification Check	1	35	January 19, 2026
please log in with your Edu account on the bound device.	3	55	January 19, 2026
Program Startup Failed	2	84	January 18, 2026
Issue with Custom Path + Decals in D5 3.0	0	59	January 17, 2026
Dont working City feature	1	63	January 16, 2026
D5Lite not running - just freezes my system	5	81	January 16, 2026
Textures Glitched/Showing up Black with wrong lighting	1	49	January 16, 2026
FREEZING	1	70	January 16, 2026
Could not reach server (timeout). [127.0.0.1:12121], live sync abort	17	181	January 16, 2026
Cant login to my D5 pro account in the app	5	67	January 15, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

6802

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…