Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	13	8861	June 11, 2026
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	8704	May 4, 2026
D5 Render Will Not Open	14	228	July 16, 2026
[3.1] Menu display glitches after update known-issue	17	348	July 15, 2026
When I click play presentation it’s just a black screen	1	35	July 15, 2026
File Performance & AI Feature Glitch	1	63	July 15, 2026
Critical Issue: Large Project No Longer Opens After Updating to D5 3.1	1	86	July 15, 2026
D5 Render Crashing After Latest Update of D5	1	49	July 15, 2026
Clouds cast shadow completely doesn't work!	4	441	July 13, 2026
[3.1] Image Size settings in 3.1 jumps to random size fixed	4	254	July 10, 2026
D5Render installation verification failed with session name "Benoît"	1	76	July 9, 2026
File format error	1	77	July 9, 2026
My Pro session disconnects when rendering	1	77	July 8, 2026
Isometric view for city scale: viewport clipping	3	312	July 8, 2026
Revit Textures and Colors fail to load into D5	3	251	July 8, 2026
Cesium buildings not showing up in reflections	1	67	July 8, 2026
D5 Files crash after updating recently	13	307	July 8, 2026
D5 Render 3.0.1 – Pro Account Disconnects, AI Post-Processing Connection Errors, and Poor AI Results	1	172	July 8, 2026
D5 Rhino Sync Issue - versions	3	120	July 6, 2026
Spatial Tour Settings	1	76	July 5, 2026
Account keeps getting logged out	8	228	July 1, 2026
D5 Render 3.0 fecha em 99% do carregamento	1	104	June 30, 2026
Educatiional license	1	86	June 29, 2026
The White Materials Issue in D5	12	322	June 29, 2026
Urgent: XR Tour Optimization Pipeline Broken – Request for .ply Import Functionality	4	226	June 26, 2026
Clouds shadow issues fixed	2	548	June 26, 2026
D5 opening problem	18	1612	June 24, 2026
recovering a corrupted .drs file	2	127	June 22, 2026
D5 Keeps Crushing even if my Laptop is Healthy	1	97	June 22, 2026
Mat ID - the same for different materials known-issue	8	225	June 21, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

13

8861

June 11, 2026

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…