Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7449	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	31	7459	March 9, 2026
The program stopped running	2	33	March 20, 2026
Conflict between D5 LiveSync and LordOfTheToolbars (LOTT) in SketchUp	1	114	March 20, 2026
Spatial tour export button missing	2	45	March 19, 2026
I can’t receive a verification code to my email for unbinding my device	2	38	March 19, 2026
D5 Launcher says I do not meet minimum RAM requirements for D5 Lite	4	188	March 18, 2026
D5 freezes when scattering	1	65	March 18, 2026
Stuck in Initializing	2	68	March 18, 2026
Payment issue with Paypal/card	7	773	March 18, 2026
edu account	1	44	March 17, 2026
verification e mail	2	63	March 16, 2026
I can't get a verification code for unbinding my device	2	68	March 16, 2026
I don’t receive the verification email	2	64	March 16, 2026
I am tiring to get a code to my email for unbind but i dont receive any, Please I need to unbind all the old accounts	2	53	March 16, 2026
XR Tour project always "Failed" after generating	5	130	March 16, 2026
Urgent: Not Receiving Device Unbind Verification Email	2	57	March 16, 2026
I can't get the verification email	2	70	March 16, 2026
UNBIND, please help URGENT	2	78	March 16, 2026
Heavy Black and Neon Glitch	8	217	March 13, 2026
D5 Educational liscense	1	75	March 13, 2026
Materials from library gets white	11	444	March 11, 2026
Parts of the Model just disappear after a sync	6	231	March 11, 2026
Can't delete Floor Plan in Space Tour editor	9	523	March 11, 2026
D5 Render closes after loading 99%	4	158	March 10, 2026
Virtial Tour Upload is Failing at 100%	9	173	March 10, 2026
AI agent (AI Scene Match) unusable for me	14	338	March 9, 2026
My scene's camera angle is way off from how I saved it	2	103	March 9, 2026
Dynamic Flag Scaling ver2.11	4	296	March 9, 2026
EDU License Renewal	8	1294	March 9, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7449

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…