Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	6866	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	30	6917	July 29, 2025
D5 keeps crashing	2	27	January 28, 2026
D5 3.0 Problem with Teams workflow – Scenes lost after saving from Central File	3	52	January 28, 2026
D5Lite not running - just freezes my system	11	153	January 28, 2026
Render Preview doesn't work when Copy Material mode is enabled	0	9	January 28, 2026
Invert option for AO doesn't work	0	11	January 28, 2026
Suscripción mensual	0	13	January 27, 2026
D5 Render Education got Signed out	3	16	January 27, 2026
If you render whilst viewport is in Smooth the output is different than when in Precise	19	1110	January 27, 2026
Problems with loading Assets inside D5	0	15	January 27, 2026
Storage issue on the myspace / showreel / XR tours	1	23	January 27, 2026
5D Rendering issue	1	18	January 27, 2026
REVIT SYNC	1	12	January 27, 2026
The connection to the D5 Render is abnormal Sketchup	11	3788	January 27, 2026
Scene suddenly very dark and high contrast after restart – materials unchanged	0	18	January 27, 2026
Roll back to 2.11 Version	2	39	January 27, 2026
D5 2.11 Download	2	886	January 27, 2026
Transparent material is blinking on animation if it is lightened from inside and camera movement problem	0	41	January 24, 2026
No way to multiple select Scatters for delete them or group	1	28	January 26, 2026
Cesium setup missing in D5 EDU (no option to add token in Workspace)	2	39	January 26, 2026
Camera transitions issue after 3.0 update	0	45	January 24, 2026
AI agent (AI Scene Match) unusable for me	11	184	January 23, 2026
What kind of file management is this?	6	117	January 23, 2026
Cloth material issue - Mesh Opacity effect is inverted	3	75	January 23, 2026
Interface madness ( input values )	0	51	January 22, 2026
Transparent material - Roughness above 0.5 doesn't work	0	42	January 22, 2026
Local coordinate doesn't work for scale tool	0	42	January 22, 2026
D5 3.0 - can`t use Ai Material Snap or other Ai features	2	65	January 22, 2026
Most of the interior parallax have too bright soffit and curtains	3	173	January 22, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

6866

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…