Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	9	4164	June 18, 2024
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	29	4244	May 5, 2025
Serious issue with Path Tracing: Rendered Image doesn't match the Viewport	14	122	June 14, 2025
Render Complete - Open folder	0	16	June 14, 2025
D5 Scene work lost and crashes when restoring a backup	4	4280	June 13, 2025
D5 I have a freezing problem as soon as it opens	15	117	June 13, 2025
Interior spaces appear overexposed in final render	4	32	June 13, 2025
Render Color Inconsistency Between Linetime Preview and Final Render Output	3	26	June 13, 2025
Scenes appear dark with black patches and viewport glitches when upgraded to 5070 graphics card	13	738	June 13, 2025
D5 crashes	6	33	June 13, 2025
Material Setting RESET TO DEFAULT	16	6719	June 13, 2025
No content on the online library	13	2146	June 12, 2025
Login error after d5 installation	11	79	June 12, 2025
Cannot delete or change asset grass, app freezes and closes.	1	27	June 11, 2025
Can not login	6	849	June 11, 2025
The working screen looks darker than the final images. Much darker	4	246	June 11, 2025
Emissive material flickered in still render	7	110	June 11, 2025
D5 Render Crashes Only When Clicking Video Render (Only My File Has Issues, Scene Express Example Works Fine)	3	56	June 11, 2025
D5 Crashing my laptop since last update	1	34	June 10, 2025
Cannot Access China D5 Render Account While Abroad - Network Error	4	46	June 10, 2025
Scene lit with no light sources	12	3640	June 8, 2025
D5 files will load 54% and the program will turn off	1	32	June 8, 2025
Still image issue in Radeon RX 9070 XT	2	52	June 8, 2025
Navigation speed changes mid project	10	87	June 6, 2025
Blank window after starting new project (version 2.8)	16	910	June 5, 2025
textures are not loading correctly	1	41	June 4, 2025
AI ENHENCER IS NOT WORKING	3	80	June 4, 2025
Software Shutdown/Closing - aniden kapanma	1	45	June 4, 2025
I need to upgrade my pc - Hardware requirements	3	96	June 4, 2025
Not able to download file after AI post processing	1	61	June 2, 2025

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

9

4164

June 18, 2024

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…