Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	8007	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	7897	May 4, 2026
Facing Problem after updating live sync version	0	6	May 9, 2026
Paste scene parameters doesn't work	1	21	May 9, 2026
BUG REPORT: Ocean duplicates itself in every workset	11	325	May 8, 2026
There is no way to manually regenerate Scatter	2	44	May 8, 2026
Ungroup object from group doesn't work	2	34	May 8, 2026
D5 Sync and Launch Issue with SketchUp and Rhino	0	31	May 8, 2026
Advanced brush doesn't work inside Scatter pending	6	141	May 8, 2026
Screen flickering during using high amount of clouds with shadows enabled	26	1156	May 8, 2026
Custom Background completely disable Cloud shadows	1	34	May 8, 2026
Horizontal Streaks/Stripes on Flooring	3	72	May 8, 2026
Accumulating is 2x slower while using Frame Generation	2	83	May 7, 2026
Clouds are too bright in most of the situation	3	135	May 7, 2026
D5 Render closes after loading 99%	10	410	May 4, 2026
D5 Render create new scene load 99% then crash	2	96	May 4, 2026
Displacement blotchy in shadow area	4	133	May 2, 2026
D5 Inquiry about troubleshooting login issues for the launcher program.	1	68	May 1, 2026
Ryzen AI Max+ PRO 395	7	1599	May 1, 2026
Advanced Brush doesn't take into account Real Displacement pending	3	114	April 30, 2026
Login not working	5	196	April 30, 2026
Revit Textures and Colors fail to load into D5	1	63	April 30, 2026
I can't start a new project	1	83	April 29, 2026
Why do I have to log in to D5 every time I start the software?	4	132	April 28, 2026
LOD for grass is always turned on	6	197	April 27, 2026
the buttons on the stage work but the stage remains unresponsive	1	90	April 27, 2026
Required Lower version for Converting 4D People frrom axyz. It will be great help if you an support for that	1	90	April 24, 2026
Light not scaling properly	4	132	April 23, 2026
AI Post processing can't fnd my rendering	8	1654	April 23, 2026
Trees disappear from the frame before the camera passes on the final rendering	10	1998	February 6, 2024

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

8007

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…