Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	12	8367	June 2, 2026
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	8123	May 4, 2026
AI Enhancer buggy if using reverse method	10	167	June 6, 2026
XR Tour upload	0	13	June 6, 2026
D5 Render shows driver incompatibility on Windows 11 25H2 (RTX 4060 \| Driver 32.0.16.1047)	0	76	June 5, 2026
Cant Log-in to my EDU account	1	36	June 4, 2026
Cesium doesn't work (RED BAR = Data loading failed)	3	49	June 4, 2026
[610.47] D5 Render freezes on startup - RTX 5050	1	81	June 2, 2026
[610.47] i can't open my d5 files	1	69	June 2, 2026
The White Materials Issue in D5	1	83	June 2, 2026
Tour - save doesn't work fixed	6	155	May 29, 2026
Problems with my account	3	147	May 29, 2026
Issue with the AI Material Snap	14	1259	May 29, 2026
Cesium Ion - Data Assets Not showing	15	999	May 28, 2026
Rendered EXR image doesn't have full high dynamic HDR range	4	110	May 28, 2026
Effects like glow and lens flare are not included while saving to EXR	1	89	May 28, 2026
d5 crash after loading reaches 9%	3	106	May 27, 2026
Rendered image exposure mismatch	2	147	May 26, 2026
Black screen in Viewport - RTX 4050 Laptop - Urgent assistance needed	1	106	May 25, 2026
Error Graduation / Expiry time	1	95	May 25, 2026
Dlss 3.0 frame generation not working since update 2.5	25	5665	May 25, 2026
Look around key shortcut reset every time to default	1	97	May 25, 2026
Interiors Parallax interiors completely over-exposured using low Sun intensity known-issue	7	443	May 24, 2026
Highlight Local Exposure and Bloom effects doesn't takie into account Exposure Compensation	1	108	May 24, 2026
Custom Background completely disable Cloud shadows	7	237	May 22, 2026
VRTour Online Editor : Music issue known-issue	1	98	May 21, 2026
Sun shadow still visible in GI and reflection channels using Cloud Shadows	1	106	May 21, 2026
Alembic -Problem importing animation using .abc	11	3644	May 20, 2026
Image after rendering	1	113	May 19, 2026
The CPU's role in D5 Render 3.0	3	160	May 18, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

12

8367

June 2, 2026

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…