Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7805	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	31	7789	March 9, 2026
Screen flickering during using high amount of clouds with shadows enabled	15	944	April 23, 2026
Auto-Exposure doesn't work or not as expected	0	8	April 23, 2026
Required Lower version for Converting 4D People frrom axyz. It will be great help if you an support for that	0	3	April 23, 2026
LOD for grass is always turned on	0	8	April 23, 2026
Object search box issue	0	8	April 23, 2026
Light not scaling properly	4	76	April 23, 2026
AI Post processing can't fnd my rendering	8	1530	April 23, 2026
Trees disappear from the frame before the camera passes on the final rendering	10	1947	February 6, 2024
"Out of video memory trying to allocate a rendering resource..."	3	65	April 23, 2026
All settings are lost because D5 load scene on start	1	49	April 22, 2026
Displacement blotchy in shadow area	3	68	April 22, 2026
Log out by the system it self	1	43	April 21, 2026
Education Licenses	1	38	April 21, 2026
Cesium Error: Access Blocked 403r known-issue	19	653	April 21, 2026
Highlighted Scatter object is not highlighted in Content	0	34	April 21, 2026
Scatter is broken on large irregular areas	7	132	April 21, 2026
Uploading spatial tours	8	83	April 21, 2026
Visual Glitch When Importing Rhino File into D5 (Black/Yellow Screen Artifacts) fixed	7	124	April 21, 2026
DLSS Frame Generation not working	3	90	April 20, 2026
D5 Launcher & LiveSync Run Error	3	111	April 20, 2026
D5 opening problem	8	882	April 20, 2026
D5 3.0.1 syncing to Revit takes too long	1	63	April 20, 2026
PC build setup	1	55	April 20, 2026
Transparent material is buggy	7	161	April 19, 2026
Custom Path - move path points issue on heavy scenes	3	75	April 17, 2026
Brush Tool and Top View Camera Bug after using Cesium (Persistent even after deletion)	4	94	April 17, 2026
The screen freezes while using D5 Render.	1	76	April 17, 2026
D5 Render closes after loading 99%	8	312	April 16, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7805

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…