Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	4513	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	29	4437	May 5, 2025
WASD Buttons not working after going from Sketchup to D5 during Live Sync	2	18	July 11, 2025
frame is not updating the changes	5	56	July 11, 2025
Cannot login because it was detected as being logged in on another device	2	38	July 11, 2025
D5 Crashes When Opening One Specific File	5	77	July 9, 2025
Material issue with Path tracing	21	772	July 9, 2025
Video export	2	47	July 9, 2025
D5 crashes constantly without warning	2	67	July 8, 2025
Corrupt file open	4	78	July 6, 2025
Inquiry About Student License Verification Process	2	60	July 4, 2025
Light trails in rendered video	5	112	July 2, 2025
Not able to select (d5 asset) items	2	69	July 1, 2025
Subsurface scattering material showing wrong on reflections pending , known-issue	8	685	July 1, 2025
D5 is frozen when rendering videos and crashes mid way, when it comes to image rendering its lakes about 15 mins to render in 2k , earlier it would just take 2 mins. However with SR turned on its fast but a lot of details are lost	4	74	July 1, 2025
VR movement (teleport) buttons not responding	10	1632	June 30, 2025
AI Enhancer not working	10	525	June 30, 2025
D5 render live sync installation	1	50	June 30, 2025
fbx file exported from revit doesn't show materials	7	96	June 29, 2025
Is NVIDIA GEForce GT 710 are compatible with D5?	1	77	June 29, 2025
D5 crashes the system	5	129	June 29, 2025
camera animation clip	3	66	June 27, 2025
D5 Start Error	3	74	June 26, 2025
My render file keeps crashing as soon as loading complete, and I think it's because of scatter	4	824	June 26, 2025
Verification Email	4	96	June 26, 2025
Ryzen AI Max+ PRO 395	3	160	June 25, 2025
Cant open my file, at 64% loading close suddenly	8	100	June 25, 2025
The communication to the D5 Render is abnormal, live sync abort.	3	90	June 25, 2025
LiveSync plugin not showing up after install in SketchUp 2025	3	105	June 23, 2025
Technical Support Request – D5 Render Does Not Detect Intel ARC B580	3	114	June 23, 2025

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

4513

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…