Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7756	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	31	7747	March 9, 2026
Uploading spatial tours	4	47	April 20, 2026
Visual Glitch When Importing Rhino File into D5 (Black/Yellow Screen Artifacts)	6	97	April 20, 2026
DLSS Frame Generation not working	3	45	April 20, 2026
D5 Launcher & LiveSync Run Error	3	87	April 20, 2026
D5 opening problem	8	865	April 20, 2026
D5 3.0.1 syncing to Revit takes too long	1	34	April 20, 2026
Light not scaling properly	1	33	April 20, 2026
PC build setup	1	34	April 20, 2026
Transparent material is buggy	7	138	April 19, 2026
Scatter is broken on large irregular areas	5	87	April 17, 2026
Custom Path - move path points issue on heavy scenes	3	65	April 17, 2026
Brush Tool and Top View Camera Bug after using Cesium (Persistent even after deletion)	4	79	April 17, 2026
The screen freezes while using D5 Render.	1	58	April 17, 2026
D5 Render closes after loading 99%	8	301	April 16, 2026
Scatter - Divide area destroys current areas	0	60	April 15, 2026
Most of the interior parallax have too bright soffit and curtains	7	391	April 15, 2026
XR tour - edit error	1	56	April 15, 2026
LAS TEXTURAS AL RENDERIZAR SE VEN BORROSAS	4	82	April 14, 2026
AI enhancer not working	28	3669	April 14, 2026
Isometric view for city scale: viewport clipping	1	77	April 13, 2026
Sketchup camera view angle 3x wider in D5	3	101	April 13, 2026
Help needed	1	80	April 13, 2026
D5 closes suddenly while saving my render file known-issue	1	82	April 13, 2026
BSOD every time I open a project in D5 Render pending	10	177	April 13, 2026
Custom Path - edit path mode - undo doesn't work	1	75	April 13, 2026
Can't create 3rd group level	1	68	April 13, 2026
Cesium Error: Access Blocked 403r known-issue	13	525	April 13, 2026
Copy material from picked objects inside Path Tool doesn't work	1	87	April 13, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7756

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…