Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	8066	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	7929	May 4, 2026
Rendered reflection channel completely ignore transparent surfaces!	6	77	May 14, 2026
Certification problem	4	372	May 14, 2026
Edit camera and camera Edit Path Crashes	12	84	May 14, 2026
Cesium Ion - Data Assets Not showing	11	741	May 14, 2026
Exporting Troubleshooting	1	20	May 13, 2026
Could not reach server (timeout). [127.0.0.1:12121], live sync abort	18	790	May 13, 2026
Ai로 만든 모델들을 사용할수가 없어요	1	32	May 13, 2026
Spatial Tour upload to Showreel	1	44	May 12, 2026
Screen flickering during using high amount of clouds with shadows enabled	28	1244	May 12, 2026
Custom Background completely disable Cloud shadows	2	64	May 12, 2026
object size 0	1	42	May 12, 2026
Ungroup object from group doesn't work	5	78	May 12, 2026
Facing Problem after updating live sync version fixed	7	68	May 12, 2026
D5 opening problem	10	1044	May 12, 2026
D5 Render unable to detect DELL XPS15 RTX 3050ti GPU	3	2130	May 11, 2026
Same material on diferent models, change the color	1	45	May 11, 2026
Laptop completely shuts down after importing a file to d5	1	58	May 11, 2026
my file is corrupt . how can i recover it. .	1	41	May 11, 2026
Custom Night - bad transition between Sun altitude	1	44	May 11, 2026
BUG REPORT: Ocean duplicates itself in every workset pending	12	362	May 11, 2026
Replace from Local, Reload cause that objects loose their instances status	1	46	May 11, 2026
Why do I have to log in to D5 every time I start the software?	5	166	May 11, 2026
D5 Sync and Launch Issue with SketchUp and Rhino	1	59	May 11, 2026
Revit Textures and Colors fail to load into D5	2	91	May 10, 2026
Paste scene parameters doesn't work	4	71	May 10, 2026
[Solved] D5 Render create new scene load 99% then crash fixed	3	144	May 10, 2026
Camera aspect ratio doesn't display current ratio if resolution scale was changed	0	38	May 10, 2026
There is no way to manually regenerate Scatter	2	67	May 8, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

8066

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…