Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	6756	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	30	6825	July 29, 2025
AI agent (AI Scene Match) unusable for me	2	54	January 19, 2026
Problems rendering with Cesium at long focal lengths	1	39	January 19, 2026
please log in with your Edu account on the bound device.	3	35	January 19, 2026
Material Picker mode - custom keyboard navigation doesn't work	0	16	January 18, 2026
[Program Startup Failed] D5 wont start please help	10	277	January 18, 2026
Program Startup Failed	2	57	January 18, 2026
CESIUM Version 3.0.0	5	126	January 18, 2026
Issue with Custom Path + Decals in D5 3.0	0	39	January 17, 2026
Dont working City feature	1	52	January 16, 2026
D5Lite not running - just freezes my system	5	60	January 16, 2026
Textures Glitched/Showing up Black with wrong lighting	1	36	January 16, 2026
FREEZING	1	55	January 16, 2026
Could not reach server (timeout). [127.0.0.1:12121], live sync abort	17	168	January 16, 2026
Cant login to my D5 pro account in the app	5	51	January 15, 2026
Need urgent help, D5 is faulty	2	98	January 15, 2026
Post processing is stuck at waiting	9	863	January 15, 2026
PROBLEM WITH "AI MATERIAL SNAP" and others	2	47	January 15, 2026
UV: stretch vs rotation	7	109	January 15, 2026
D5 3.00 - Animation Shot Transitions Issue fixed	5	160	January 14, 2026
D5 Render 3.0 Black screen pending	1	93	January 14, 2026
D5 Terrain reset after low TDR value error	5	126	January 14, 2026
Unwanted Camera Movement When Adding Scene Pauses in Animation	1	97	January 13, 2026
Massive FPS Drop (1 FPS) & Crash after updating to D5 3.0 (Old Project Migration)	5	227	January 12, 2026
Can't open file via launcher	1	61	January 12, 2026
File will not open between 2.xx and 3.0	1	105	January 12, 2026
D5 \| 3.00 - LUTs problem	2	136	January 9, 2026
Roughness looks completely different on final render and accumulating	8	168	January 9, 2026
D5 Render PRO V3 crashes dialog box opened	0	94	January 8, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

6756

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…