Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7359	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	31	7366	March 9, 2026
XR Tour project always "Failed" after generating	3	35	March 12, 2026
Heavy Black and Neon Glitch	7	181	March 11, 2026
Materials from library gets white	11	362	March 11, 2026
Parts of the Model just disappear after a sync	6	201	March 11, 2026
Can't delete Floor Plan in Space Tour editor	9	505	March 11, 2026
D5 Render closes after loading 99%	4	110	March 10, 2026
Virtial Tour Upload is Failing at 100%	9	136	March 10, 2026
AI agent (AI Scene Match) unusable for me	14	319	March 9, 2026
My scene's camera angle is way off from how I saved it	2	72	March 9, 2026
Dynamic Flag Scaling ver2.11	4	286	March 9, 2026
EDU License Renewal	8	1258	March 9, 2026
D5 Lite AI does not produce anything	1	73	March 4, 2026
Corrupt video render, constant crash! pending	20	7407	March 4, 2026
Low TDR Value Detected	14	1299	March 4, 2026
Constant Crashes and Frequent Material Loading Issues	4	175	March 3, 2026
LiveSync objects and model misaligned after reopening project (Archicad)	1	96	March 3, 2026
Need help and advise in buying a new machine	4	136	February 28, 2026
My file crashes when trying to load at 25%	8	118	February 26, 2026
Login in issue	0	72	February 26, 2026
D5 keeps crashing	3	155	February 26, 2026
Conflict between D5 LiveSync and LordOfTheToolbars (LOTT) in SketchUp	0	88	February 25, 2026
Unrealistic representation of rain puddles on a sloping roof	3	1513	February 24, 2026
Insufficient space message	2	105	February 24, 2026
Scene without vegetation when I load it via the launcher!	29	1468	February 23, 2026
Problema de inicio de sesion desde el prgrama	1	81	February 23, 2026
URGENT: VR Beta Mode Issue with Large 1.8GB Project – D5 Pro Annual License	2	106	February 22, 2026
Clouds cast shadow completely doesn't work!	1	109	February 22, 2026
Interiors Parallax interiors completely over-exposured using low Sun intensity	0	93	February 22, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7359

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…