Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	6914	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	30	6964	July 29, 2025
Impossible to update version since 2.11	2	20	January 31, 2026
CESIUM Version 3.0.0	10	329	January 31, 2026
Render Tour Tiling effect	3	23	January 30, 2026
Black Background and Neon Flickering Artifacts	2	22	January 30, 2026
why does d5 launcher take this much space	1	23	January 30, 2026
Cant login to my D5 pro account in the app	8	100	January 30, 2026
D5 Crash During Animation	1	21	January 30, 2026
Issue with D5 opening the file explorer and crashing - Fixed	2	35	January 31, 2026
Model View is black screen and there are flashing/flickering lights.	5	53	January 30, 2026
D5 Launcher says I do not meet minimum RAM requirements for D5 Lite	1	42	January 29, 2026
D5 Keep Crashing	4	80	January 29, 2026
Water Leak Constant Flow Issue	1	52	January 29, 2026
Gizmo problem	6	47	January 28, 2026
assets materials not saved, using no cloud.	1	32	January 28, 2026
Problems with loading Assets inside D5	3	44	January 28, 2026
Scene suddenly very dark and high contrast after restart – materials unchanged	2	54	January 28, 2026
If you render whilst viewport is in Smooth the output is different than when in Precise	21	1183	January 28, 2026
Render Preview doesn't work when Copy Material mode is enabled	1	35	January 28, 2026
D5 keeps crashing	4	75	January 28, 2026
Suscripción mensual	1	39	January 28, 2026
D5 3.0 Problem with Teams workflow – Scenes lost after saving from Central File	5	101	January 28, 2026
D5Lite not running - just freezes my system	11	199	January 28, 2026
Invert option for AO doesn't work	0	31	January 28, 2026
D5 Render Education got Signed out	3	36	January 27, 2026
Storage issue on the myspace / showreel / XR tours	1	59	January 27, 2026
5D Rendering issue	1	37	January 27, 2026
REVIT SYNC	1	28	January 27, 2026
The connection to the D5 Render is abnormal Sketchup	11	3816	January 27, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

6914

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…