Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	6107	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	30	5643	July 29, 2025
Are you sure that D5 Render is compatible with VRAY?	4	63	November 19, 2025
Unable to get D5 Render open	4	8995	November 19, 2025
URGENT ! Assets Library empty	4	64	November 19, 2025
D5 Path Tracing looks not good compared to other renderers	1	48	November 18, 2025
The application always exits directly	4	122	November 18, 2025
D5 is crashing on save file. I use 3ds Max	2	44	November 18, 2025
D5 launch window crash	10	1602	November 18, 2025
D5 Render is wavy / distorted / overly sharp / overly pixelated” effect, any solution please?	3	80	November 17, 2025
Не скачивается D5 launcher и d5 render	1	40	November 17, 2025
UREGENT :( D5 crashes on startup RTX A6000	1	42	November 17, 2025
USER IS NOT ACTIVE	1	39	November 17, 2025
My D5 render EDU account does not work after updating Windows Update, what can I do to fix it?	3	46	November 17, 2025
Transparent texture leaves light shadow known-issue	9	1616	November 14, 2025
Render footage with more than 6 seconds duration stuck	7	152	November 14, 2025
VR renderiza mal el ojo derecho	6	88	November 14, 2025
Corrupted file, cant be opened	4	69	November 13, 2025
how to create 360 virtual tour in professional type aacount	1	47	November 13, 2025
Is virtual walkthrough doll house is available only on Pro Version?	1	58	November 13, 2025
black lines in render	4	119	November 12, 2025
Problem Open File	1	86	November 12, 2025
D5 crashing	5	159	November 12, 2025
Scatter Assets where gone. What it can be?	3	115	November 11, 2025
installing and logging into d5 launcher	1	58	November 11, 2025
Using the grass material causes anomalies starting with the second surface to which it is applied	3	101	November 10, 2025
4K video processing constantly interrupted	3	74	November 10, 2025
D5 Render Saving a Project	7	133	November 10, 2025
D5 Crashea al momento de guardar el archivo	9	434	November 10, 2025
La barra de herramienta no se abre	3	82	November 9, 2025

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

6107

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…