Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	13	9267	June 11, 2026
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	9021	May 4, 2026
Black and green display in D5	2	77	August 15, 2026
Not able to download file after AI post processing	6	1171	August 14, 2026
Plusieurs bugs et plantages avec D5 Render 3.1	8	312	August 14, 2026
D5 crashes randomly every time I use it	11	368	August 14, 2026
Intel Arc Pro B65 Creator	1	40	August 14, 2026
Asset Swap Broken after Recent 3.1.1. Update in Revit 2027	1	64	August 12, 2026
Getting error in Ai enhance image	1	53	August 12, 2026
Ai Post Processing not working fixed	1	92	August 10, 2026
Cesium in Video and Pano	5	206	August 10, 2026
D5 driver issues, AMD Radeon RX 6800M, AMD Radeon(TM) Graphics	2	195	August 7, 2026
Edge Sharpness Issue with Custom Background	6	213	August 5, 2026
Problema al usar materiales online fixed , closed	7	237	August 4, 2026
[3.1] Menu display glitches after update fixed	47	1494	August 4, 2026
I can't log into my edu account	2	375	August 3, 2026
How to recover the file from back up folder	1	98	July 31, 2026
desperfectos en vegetacion	1	95	July 30, 2026
D5 Lite In Rhino Beta problems with materials.. moslty opacity known-issue	5	163	July 29, 2026
Height field tracing issue with section tool pending	3	217	July 29, 2026
D5 Launcher open to a black screen	3	193	July 29, 2026
Mirror not Reflecting light source known-issue	16	2595	July 28, 2026
Display and Navigation Glitches in 3.1.0	2	197	July 28, 2026
Artifacts with local exposition activated	5	147	July 28, 2026
Gizmo problem	7	693	July 27, 2026
Real Time Quality : Smooth Render	6	206	July 27, 2026
3.1 Update Laggs and Issues	1	418	July 27, 2026
D5 Render Keeps Freezing and Causing System Instability	1	274	July 26, 2026
Model moves position after syncing if pivot has been previously synced in D5	7	215	July 22, 2026
Custom Path Issues - Camera Jump & Invisible Models	1	112	July 22, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

13

9267

June 11, 2026

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…