Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7675	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	31	7658	March 9, 2026
Isometric view for city scale: viewport clipping	1	21	April 13, 2026
Sketchup camera view angle 3x wider in D5	3	69	April 13, 2026
Vegetation Path - selecting plants doesn't change outline preview	0	17	April 13, 2026
Help needed	1	19	April 13, 2026
D5 closes suddenly while saving my render file known-issue	1	18	April 13, 2026
LAS TEXTURAS AL RENDERIZAR SE VEN BORROSAS	1	16	April 13, 2026
BSOD every time I open a project in D5 Render pending	10	116	April 13, 2026
Custom Path - edit path mode - undo doesn't work	1	43	April 13, 2026
Most of the interior parallax have too bright soffit and curtains	5	333	April 13, 2026
Can't create 3rd group level	1	27	April 13, 2026
Cesium Error: Access Blocked 403r known-issue	13	310	April 13, 2026
Copy material from picked objects inside Path Tool doesn't work	1	60	April 13, 2026
Super Resolution is always turned on on program start	3	99	April 13, 2026
"Add" Button Disabled with 403r Error in Cesium City Feature	2	22	April 12, 2026
Transparent material is buggy	1	23	April 12, 2026
What kind of file management is this?	7	285	April 12, 2026
D5 Lite Failed to load	1	63	April 10, 2026
D5 Render closes after loading 99%	6	258	April 10, 2026
AI post processing 'Image loading failed'	21	1269	April 8, 2026
Issue with the AI Material Snap	12	866	April 7, 2026
Blue Bird bathing idle Bug	1	90	April 6, 2026
Projects not showing in launcher	1	97	April 6, 2026
log in issues	1	73	April 5, 2026
スケッチアップのインポート	1	135	March 31, 2026
D5 livesync for Rhino forces Rhino 8 to crash when loading the plugin	1	133	March 31, 2026
My model from SketchUp, when imported in D5 often gets those unwnated triangle shapes.	1	123	March 30, 2026
Transparent Material - color space transfer function doesn't work	1	129	March 30, 2026
Interiors Parallax interiors completely over-exposured using low Sun intensity	3	198	March 30, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7675

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…