Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	13	9400	June 11, 2026
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	9166	May 4, 2026
D5 Render Will Not Open	23	538	August 28, 2026
D5 Lite for Revit fails to launch: SessionGuard cannot write guard.ready when Windows username contains non-ASCII characters	9	221	August 27, 2026
Revit livesync problem	2	94	August 26, 2026
Cesium Issue visible tiling, geo located model known-issue	12	2078	August 26, 2026
Issue with EGPU ROG Mobile XG 5070ti Nvidia graphics fixed	2	157	August 24, 2026
Incorrect CULL behavior when scattering vegetation	3	163	August 24, 2026
could not load D5Lite.	5	146	August 21, 2026
Supported external API, Python API, WebSocket API	1	128	August 20, 2026
Textures missing when open a scene	1	113	August 20, 2026
Linked Colours Becoming unlinked upon import	1	124	August 20, 2026
The monitor becomes covered with squares/artifacts	5	201	August 18, 2026
Plusieurs bugs et plantages avec D5 Render 3.1	10	616	August 18, 2026
Not able to download file after AI post processing fixed	8	1279	August 18, 2026
The White Materials Issue in D5	14	748	August 16, 2026
Black and green display in D5 fixed	3	169	August 16, 2026
D5 crashes randomly every time I use it	11	472	August 14, 2026
Intel Arc Pro B65 Creator	1	135	August 14, 2026
Asset Swap Broken after Recent 3.1.1. Update in Revit 2027	1	160	August 12, 2026
Getting error in Ai enhance image	1	100	August 12, 2026
Ai Post Processing not working fixed	1	184	August 10, 2026
Cesium in Video and Pano	5	263	August 10, 2026
D5 driver issues, AMD Radeon RX 6800M, AMD Radeon(TM) Graphics	2	342	August 7, 2026
Edge Sharpness Issue with Custom Background	6	306	August 5, 2026
Problema al usar materiales online fixed , closed	7	295	August 4, 2026
[3.1] Menu display glitches after update fixed	47	1766	August 4, 2026
I can't log into my edu account	2	409	August 3, 2026
How to recover the file from back up folder	1	138	July 31, 2026
desperfectos en vegetacion	1	133	July 30, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

13

9400

June 11, 2026

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…