Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7421	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	31	7431	March 9, 2026
Stuck in Initializing	1	23	March 17, 2026
ArchiCadAddin Installation	0	14	March 17, 2026
Payment issue with Paypal/card	6	746	March 17, 2026
edu account	1	23	March 17, 2026
verification e mail	2	30	March 16, 2026
I can't get a verification code for unbinding my device	2	31	March 16, 2026
I don’t receive the verification email	2	30	March 16, 2026
I am tiring to get a code to my email for unbind but i dont receive any, Please I need to unbind all the old accounts	2	27	March 16, 2026
XR Tour project always "Failed" after generating	5	116	March 16, 2026
Urgent: Not Receiving Device Unbind Verification Email	2	27	March 16, 2026
I can't get the verification email	2	52	March 16, 2026
UNBIND, please help URGENT	2	63	March 16, 2026
Heavy Black and Neon Glitch	8	215	March 13, 2026
D5 Educational liscense	1	67	March 13, 2026
Materials from library gets white	11	405	March 11, 2026
Parts of the Model just disappear after a sync	6	225	March 11, 2026
Can't delete Floor Plan in Space Tour editor	9	521	March 11, 2026
D5 Render closes after loading 99%	4	141	March 10, 2026
Virtial Tour Upload is Failing at 100%	9	162	March 10, 2026
AI agent (AI Scene Match) unusable for me	14	334	March 9, 2026
My scene's camera angle is way off from how I saved it	2	92	March 9, 2026
Dynamic Flag Scaling ver2.11	4	291	March 9, 2026
EDU License Renewal	8	1275	March 9, 2026
D5 Lite AI does not produce anything	1	84	March 4, 2026
Corrupt video render, constant crash! pending	20	7494	March 4, 2026
Low TDR Value Detected	14	1328	March 4, 2026
Constant Crashes and Frequent Material Loading Issues	4	191	March 3, 2026
LiveSync objects and model misaligned after reopening project (Archicad)	1	109	March 3, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7421

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…