Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	9	2944	June 18, 2024
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	26	3472	October 24, 2024
Mapping UV Mapping - Plane & Box	10	199	February 20, 2025
4080 super benchmark is slower compared to similar models	3	56	February 19, 2025
Out of memory trying to allocate a rendering resource. File Getting crash	4	58	February 17, 2025
FOV Keeps Messing Up	1	50	February 17, 2025
Dysfunctional Product Design	1	77	February 14, 2025
Windows scaling settings break D5	3	77	February 12, 2025
"D5 Pro Only" text appeared next to the free assets I used	9	2706	February 12, 2025
Why my file get so heavy to work with?---VRAM closed	8	671	February 12, 2025
D5 Startup Failure Error	1	66	February 12, 2025
Can not open drs file, project file is corrupted	24	2749	February 11, 2025
D5 doesn't let me open a file asking for more VRAM	3	94	February 11, 2025
Material become white when i synchronized new sketchup model with new material (cannot upload and generate new material from sketchup)	2	83	February 11, 2025
Black display in Precise Mode	3	69	February 10, 2025
AI Enhancer not working	4	67	February 10, 2025
Rhino 7 Error - Launch D5 Render maually	6	322	February 10, 2025
Video rendering took too long	1	54	February 10, 2025
Not working on the new updated version of D5	6	294	February 7, 2025
D5 close when start...	1	74	February 5, 2025
Request for billing assistance	6	425	February 5, 2025
D5 not responding to keyboard and running at 40-50% GPU while I am doing nothing	3	101	February 5, 2025
The desktop is only utilizing 4 CPU threads.	1	79	February 4, 2025
File is not opening	6	457	February 4, 2025
Missing Local Material	2	137	February 3, 2025
Out of memory trying to allocate a rendering resource	7	6382	February 3, 2025
My D5 file won't export to another device	3	306	January 31, 2025
D5 not using 100% of my GPU	10	2040	January 31, 2025
Very Slow Performance - Large model yet very low GPU, CPU and RAM usage	1	142	January 30, 2025
Ghosting	1	197	January 30, 2025

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

9

2944

June 18, 2024

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…