Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7222	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	30	7219	July 29, 2025
Need help and advise in buying a new machine	1	27	February 27, 2026
Parts of the Model just disappear after a sync	1	42	February 27, 2026
My file crashes when trying to load at 25%	8	69	February 26, 2026
Login in issue	0	22	February 26, 2026
D5 keeps crashing	3	67	February 26, 2026
Conflict between D5 LiveSync and LordOfTheToolbars (LOTT) in SketchUp	0	38	February 25, 2026
Unrealistic representation of rain puddles on a sloping roof	3	1488	February 24, 2026
Insufficient space message	2	68	February 24, 2026
Heavy Black and Neon Glitch	5	135	February 24, 2026
Scene without vegetation when I load it via the launcher!	29	1381	February 23, 2026
Problema de inicio de sesion desde el prgrama	1	45	February 23, 2026
URGENT: VR Beta Mode Issue with Large 1.8GB Project – D5 Pro Annual License	2	80	February 22, 2026
Clouds cast shadow completely doesn't work!	1	64	February 22, 2026
Interiors Parallax interiors completely over-exposured using low Sun intensity	0	63	February 22, 2026
BUG REPORT: Ocean duplicates itself in every workset	8	109	February 20, 2026
Can't put hotspots in a spatial tour	3	76	February 19, 2026
The communication to the D5 Render is abnormal, live sync abort	11	1188	February 19, 2026
Wrong scene camera preview window	2	75	February 17, 2026
Viewport render custom settings depends on which scene settings was used last	0	67	February 17, 2026
d5 AI post processing result bug - weird lines	1	75	February 17, 2026
Super Resolution cause screen flickering when Camera resolution is different than viewport resolution	1	62	February 17, 2026
Cannot select materials/brushes from other worksets	1	62	February 17, 2026
Disabled vegetation path is active after project loading	1	49	February 17, 2026
Low TDR Value Detected	12	1184	February 17, 2026
Viewport Camera parameters are not stored - it use two-point perspective mode like scene camera	0	58	February 16, 2026
Changing any of Vegetation Path parameters change Random Seed too	0	48	February 16, 2026
Add new Scene change it camera resolution to default viewport size	0	46	February 16, 2026
Switching Vegetation Path objects doesn't update their outline in viewport	0	45	February 16, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7222

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…