Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	8210	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	8033	May 4, 2026
Rendered EXR image doesn't have full high dynamic HDR range	4	30	May 28, 2026
AI Enhancer buggy if using reverse method	6	27	May 28, 2026
Effects like glow and lens flare are not included while saving to EXR	1	34	May 28, 2026
d5 crash after loading reaches 9%	3	45	May 27, 2026
Tour - save doesn't work known-issue	5	79	May 27, 2026
Rendered image exposure mismatch	2	104	May 26, 2026
Black screen in Viewport - RTX 4050 Laptop - Urgent assistance needed	1	63	May 25, 2026
Error Graduation / Expiry time	1	58	May 25, 2026
Dlss 3.0 frame generation not working since update 2.5	25	5516	May 25, 2026
Look around key shortcut reset every time to default	1	64	May 25, 2026
Interiors Parallax interiors completely over-exposured using low Sun intensity known-issue	7	402	May 24, 2026
Highlight Local Exposure and Bloom effects doesn't takie into account Exposure Compensation	1	76	May 24, 2026
Custom Background completely disable Cloud shadows	7	205	May 22, 2026
VRTour Online Editor : Music issue known-issue	1	71	May 21, 2026
Sun shadow still visible in GI and reflection channels using Cloud Shadows	1	81	May 21, 2026
Problems with my account	1	75	May 21, 2026
Alembic -Problem importing animation using .abc	11	3600	May 20, 2026
Image after rendering	1	83	May 19, 2026
The CPU's role in D5 Render 3.0	3	127	May 18, 2026
D5 file keeps crashing	1	151	May 18, 2026
Watermark for Pro Users	1	93	May 17, 2026
Cannot save presets to my STUDIO - presets or other things	1	86	May 17, 2026
Cesium Ion - Data Assets Not showing	14	897	May 17, 2026
Rendered reflection channel completely ignore transparent surfaces!	7	173	May 17, 2026
Certification problem	5	447	May 15, 2026
Cesium tiles disappearing when rendering a video	1	82	May 15, 2026
Edit camera and camera Edit Path Crashes	12	170	May 14, 2026
Exporting Troubleshooting	1	85	May 13, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

8210

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…