Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7758	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	31	7753	March 9, 2026
Cesium Error: Access Blocked 403r known-issue	18	544	April 21, 2026
Uploading spatial tours	8	55	April 21, 2026
"Out of video memory trying to allocate a rendering resource..."	1	19	April 21, 2026
Displacement blotchy in shadow area	1	26	April 21, 2026
Visual Glitch When Importing Rhino File into D5 (Black/Yellow Screen Artifacts) fixed	7	100	April 21, 2026
DLSS Frame Generation not working	3	50	April 20, 2026
D5 Launcher & LiveSync Run Error	3	90	April 20, 2026
D5 opening problem	8	865	April 20, 2026
D5 3.0.1 syncing to Revit takes too long	1	38	April 20, 2026
Light not scaling properly	1	33	April 20, 2026
PC build setup	1	36	April 20, 2026
Transparent material is buggy	7	143	April 19, 2026
Scatter is broken on large irregular areas	5	89	April 17, 2026
Custom Path - move path points issue on heavy scenes	3	67	April 17, 2026
Brush Tool and Top View Camera Bug after using Cesium (Persistent even after deletion)	4	81	April 17, 2026
The screen freezes while using D5 Render.	1	63	April 17, 2026
D5 Render closes after loading 99%	8	302	April 16, 2026
Scatter - Divide area destroys current areas	0	61	April 15, 2026
Most of the interior parallax have too bright soffit and curtains	7	393	April 15, 2026
XR tour - edit error	1	58	April 15, 2026
LAS TEXTURAS AL RENDERIZAR SE VEN BORROSAS	4	85	April 14, 2026
AI enhancer not working	28	3673	April 14, 2026
Isometric view for city scale: viewport clipping	1	77	April 13, 2026
Sketchup camera view angle 3x wider in D5	3	102	April 13, 2026
Help needed	1	81	April 13, 2026
D5 closes suddenly while saving my render file known-issue	1	83	April 13, 2026
BSOD every time I open a project in D5 Render pending	10	178	April 13, 2026
Custom Path - edit path mode - undo doesn't work	1	76	April 13, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7758

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…