Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7021	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	30	7046	July 29, 2025
Problem signing up for educational license	1	12	February 9, 2026
D5 UI screen artifacts when importing some library assets	1	19	February 9, 2026
Не сохраняет файлы	7	111	February 9, 2026
Assistance with computer formatting and educational license	1	32	February 9, 2026
Rendering MOV files has been taking forever	0	30	February 6, 2026
CANNOT PLACE THE IMPORTED SKETCHUP[ MODEL	1	32	February 6, 2026
D5 3.0 Problem with Teams workflow – Scenes lost after saving from Central File	10	174	February 6, 2026
CESIUM Version 3.0.0	13	450	February 5, 2026
D5 Render freezes during rendering and sometimes crashes the whole system	1	47	February 5, 2026
D5 crashing when i click on the imoport button, the windows file explorer window freezes and the software crashes, i cant even render as the same problem happens again and again i need a fix ASAP as i have a dedline incoming	1	64	February 5, 2026
Issue with the AI Material Snap	8	543	February 5, 2026
Scatter - Advanced Brush issue	6	87	February 4, 2026
[Program Startup Failed] D5 wont start please help	19	548	February 4, 2026
D5 Render Program Start Up failed	4	86	February 4, 2026
Issue D5 3.0 when 16k Rendering	4	79	February 4, 2026
Scatter issue - objects flying over curved surface	2	51	February 4, 2026
Render Tour Tiling effect	7	106	February 3, 2026
Scatter Cluster issue	2	56	February 3, 2026
Water material issue	1	60	February 3, 2026
Won't receive any emails from D5 - can't reset password	1	47	February 3, 2026
Scatter - Brush Cull issues	0	35	February 2, 2026
AI Enchancer, AI Style Transfer,Inpainting and Effect doesn´t work	3	58	February 2, 2026
Payment don't work	5	1432	February 2, 2026
Water Leak Constant Flow Issue	2	89	February 1, 2026
Impossible to update version since 2.11	2	109	January 31, 2026
Black Background and Neon Flickering Artifacts	2	66	January 30, 2026
why does d5 launcher take this much space	1	56	January 30, 2026
Cant login to my D5 pro account in the app	7	124	January 30, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7021

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…