Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7182	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	30	7175	July 29, 2025
Problema de inicio de sesion desde el prgrama	1	4	February 23, 2026
URGENT: VR Beta Mode Issue with Large 1.8GB Project – D5 Pro Annual License	2	51	February 22, 2026
Clouds cast shadow completely doesn't work!	1	30	February 22, 2026
Interiors Parallax interiors completely over-exposured using low Sun intensity	0	34	February 22, 2026
BUG REPORT: Ocean duplicates itself in every workset	8	92	February 20, 2026
Spatial tour wont work	2	48	February 20, 2026
Can't put hotspots in a spatial tour	3	59	February 19, 2026
The communication to the D5 Render is abnormal, live sync abort	11	1164	February 19, 2026
Wrong scene camera preview window	2	65	February 17, 2026
Viewport render custom settings depends on which scene settings was used last	0	53	February 17, 2026
d5 AI post processing result bug - weird lines	1	63	February 17, 2026
Super Resolution cause screen flickering when Camera resolution is different than viewport resolution	1	55	February 17, 2026
Cannot select materials/brushes from other worksets	1	48	February 17, 2026
Disabled vegetation path is active after project loading	1	41	February 17, 2026
Low TDR Value Detected	12	1159	February 17, 2026
Viewport Camera parameters are not stored - it use two-point perspective mode like scene camera	0	52	February 16, 2026
Changing any of Vegetation Path parameters change Random Seed too	0	39	February 16, 2026
Add new Scene change it camera resolution to default viewport size	0	37	February 16, 2026
Switching Vegetation Path objects doesn't update their outline in viewport	0	37	February 16, 2026
Не сохраняет файлы	9	189	February 16, 2026
D5 UI screen artifacts when importing some library assets	3	90	February 16, 2026
D5 Crashea al momento de guardar el archivo	10	1215	February 16, 2026
Scatter Cluster issue	3	161	February 13, 2026
D5 Render parallel projection mode doesn't cast shadows!	2	84	February 13, 2026
Spatial Tour ( open in browser prompt missing )	5	124	February 13, 2026
Heavy Black and Neon Glitch	3	100	February 12, 2026
Navigation in the viewport did not work correctly Version 3.0, 3.01	3	105	February 12, 2026
Hidden Layers Visible in D5 (Sync Issue with SketchUp)	2	90	February 12, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7182

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…