Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	9	3730	June 18, 2024
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	28	3848	April 16, 2025
Pathtracing not rendering in video	2	49	May 3, 2025
Fliker issue	7	1243	May 2, 2025
I'll need to rebound my device again!	2	35	May 2, 2025
Scatter CPU Heavy	1	49	May 1, 2025
Importing animation through .abc model error	12	3158	May 1, 2025
Rtx 5090	8	72	April 30, 2025
Unable to connect to D5 through web or app	4	84	May 1, 2025
Some imported textures have black dots.	4	71	April 30, 2025
NVIDIA RTX 2000 Ada 8GB	1	37	April 30, 2025
Получить D5 для образования	1	31	April 30, 2025
Dissappearing assets when syncing multiple 3D models	1	32	April 30, 2025
Problem the align to terrain	3	149	April 30, 2025
[BUG REPORT] Screen goes black during certain actions – suspected software conflict (RTX 3060)	9	85	April 30, 2025
2.10 Unable to Use Scatter	21	417	April 29, 2025
D5 not connecting to Revit	7	97	April 29, 2025
D5 File not loading at 75%	3	48	April 29, 2025
Rhino and D5 important plugins are missing!	1	39	April 29, 2025
Download update 2.9 failed	3	406	April 28, 2025
Download Historical Versions of D5 Render all packages are corrupt and can't extract	1	54	April 28, 2025
when we add orthographic view looking up at 90 degree, can't save. it requires to rotate scene camera to go on scene required.	1	43	April 28, 2025
D5 Does not connect to the internet issue	6	2557	April 27, 2025
How to correctly set up the application of D5 TEAMS version files	6	61	April 25, 2025
Cars reflection looks off	12	1088	April 24, 2025
Insufficient permission error	3	50	April 23, 2025
When I export the video the light flashes or goes dark	27	328	April 23, 2025
Scenes appear dark with black patches and viewport glitches when upgraded to 5070 graphics card	6	205	April 23, 2025
D5 Livesync Rhino toolbar gone - already reinstalled	1	55	April 22, 2025
Model rotates between Revit to D5	5	986	April 22, 2025

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

9

3730

June 18, 2024

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…