Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7907	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	31	7840	March 9, 2026
D5 Inquiry about troubleshooting login issues for the launcher program.	1	7	May 1, 2026
Ryzen AI Max+ PRO 395	7	1513	May 1, 2026
Advanced brush doesn't work inside Scatter	3	66	May 1, 2026
Advanced Brush doesn't take into account Real Displacement pending	3	72	April 30, 2026
Login not working	5	140	April 30, 2026
Revit Textures and Colors fail to load into D5	1	31	April 30, 2026
I can't start a new project	1	47	April 29, 2026
Why do I have to log in to D5 every time I start the software?	4	95	April 28, 2026
LOD for grass is always turned on	6	158	April 27, 2026
the buttons on the stage work but the stage remains unresponsive	1	72	April 27, 2026
Required Lower version for Converting 4D People frrom axyz. It will be great help if you an support for that	1	73	April 24, 2026
Screen flickering during using high amount of clouds with shadows enabled	15	1002	April 23, 2026
Light not scaling properly	4	109	April 23, 2026
AI Post processing can't fnd my rendering	8	1592	April 23, 2026
Trees disappear from the frame before the camera passes on the final rendering	10	1967	February 6, 2024
"Out of video memory trying to allocate a rendering resource..."	3	109	April 23, 2026
All settings are lost because D5 load scene on start	1	74	April 22, 2026
Displacement blotchy in shadow area	3	94	April 22, 2026
Log out by the system it self	1	66	April 21, 2026
Education Licenses	1	66	April 21, 2026
Cesium Error: Access Blocked 403r known-issue	19	761	April 21, 2026
Scatter is broken on large irregular areas	7	165	April 21, 2026
Uploading spatial tours	8	113	April 21, 2026
Visual Glitch When Importing Rhino File into D5 (Black/Yellow Screen Artifacts) fixed	7	146	April 21, 2026
DLSS Frame Generation not working	3	154	April 20, 2026
D5 Launcher & LiveSync Run Error	3	159	April 20, 2026
D5 opening problem	8	938	April 20, 2026
D5 3.0.1 syncing to Revit takes too long	1	80	April 20, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7907

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…