Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	4440	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	29	4383	May 5, 2025
Inquiry About Student License Verification Process	2	29	July 4, 2025
D5 Crashes When Opening One Specific File	1	35	July 2, 2025
Light trails in rendered video	5	84	July 2, 2025
Not able to select (d5 asset) items	2	48	July 1, 2025
D5 crashes constantly without warning	1	27	July 1, 2025
Subsurface scattering material showing wrong on reflections pending , known-issue	8	656	July 1, 2025
corrupt file open	2	48	July 1, 2025
D5 is frozen when rendering videos and crashes mid way, when it comes to image rendering its lakes about 15 mins to render in 2k , earlier it would just take 2 mins. However with SR turned on its fast but a lot of details are lost	4	60	July 1, 2025
VR movement (teleport) buttons not responding	10	1604	June 30, 2025
AI Enhancer not working	10	505	June 30, 2025
D5 render live sync installation	1	33	June 30, 2025
fbx file exported from revit doesn't show materials	7	76	June 29, 2025
Is NVIDIA GEForce GT 710 are compatible with D5?	1	49	June 29, 2025
D5 crashes the system	5	112	June 29, 2025
camera animation clip	3	61	June 27, 2025
D5 Start Error	3	61	June 26, 2025
My render file keeps crashing as soon as loading complete, and I think it's because of scatter	4	773	June 26, 2025
Verification Email	4	82	June 26, 2025
Ryzen AI Max+ PRO 395	3	97	June 25, 2025
Cant open my file, at 64% loading close suddenly	8	94	June 25, 2025
The communication to the D5 Render is abnormal, live sync abort.	3	71	June 25, 2025
LiveSync plugin not showing up after install in SketchUp 2025	3	84	June 23, 2025
Technical Support Request – D5 Render Does Not Detect Intel ARC B580	3	87	June 23, 2025
D5 Lighting Issue Between Versions	4	73	June 23, 2025
D5 I have a freezing problem as soon as it opens	20	300	June 23, 2025
Interior spaces appear overexposed in final render	17	243	June 23, 2025
Grass rendering issue — grainy look, not sharp	5	114	June 23, 2025
D5 throws out 2%	1	43	June 22, 2025

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

4440

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…