Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	5287	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	30	5147	July 29, 2025
Render crash - salvatoreiopp	9	136	September 17, 2025
AI Post processing can't fnd my rendering	2	46	September 18, 2025
how to improve PC performance and workflow.	1	39	September 18, 2025
Unable to run D5 Launcher	2	37	September 17, 2025
No puedo iniciar sesión	1	25	September 17, 2025
my ai style transfer don't run	1	25	September 17, 2025
Pink Rays appearing in renders but not in previews known-issue	4	101	September 17, 2025
Screen flickering during using high amount of clouds with shadows enabled	1	50	September 17, 2025
Objects (Online and imported) are kinda glued to the ground and i cant move them or put them over antoher object	1	35	September 16, 2025
Custom Alpha nomal fixed	2	79	September 16, 2025
Project file corrupted (only 70 KB after saving on server) – need help	5	71	September 15, 2025
Subject: Issue with Opening Backup File After D5 Crash	10	136	September 15, 2025
Materials not reflecting properly	1	64	September 14, 2025
AI enhance tools failed with the text "Image not found at the specified location"	1	91	September 14, 2025
Session Limit Reached Issue – Need Account Reset	1	46	September 14, 2025
Не устанавливает программу через лаунчер	1	41	September 14, 2025
All imported assets are gone	10	1887	September 14, 2025
I can't drop a reference image in Ai Enhancer	5	81	September 14, 2025
Missing Revit Textures Maps	16	4214	September 14, 2025
AI post processing 'Image loading failed'	4	85	September 12, 2025
How to hide the parameters in exporting video?	3	50	September 11, 2025
2.11 Issues on my end -bcsadmin	20	1008	September 11, 2025
Transparent texture leaves light shadow known-issue	8	1338	September 10, 2025
Weird lighting glitch during animation playback	1	53	September 9, 2025
Se cierra D5 sin dar aviso	5	106	September 9, 2025
Poor material rendering quality	1	533	October 8, 2024
File is not opening	8	2853	September 7, 2025
Batch Render video clip	3	76	September 7, 2025

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

5287

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…