Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	8159	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	7988	May 4, 2026
VRTour Online Editor : Music issue known-issue	1	23	May 21, 2026
Sun shadow still visible in GI and reflection channels using Cloud Shadows	1	43	May 21, 2026
Problems with my account	1	28	May 21, 2026
Interiors Parallax interiors completely over-exposured using low Sun intensity	6	356	May 21, 2026
Custom Background completely disable Cloud shadows	6	142	May 21, 2026
Alembic -Problem importing animation using .abc	11	3564	May 20, 2026
Image after rendering	1	51	May 19, 2026
The CPU's role in D5 Render 3.0	3	98	May 18, 2026
D5 file keeps crashing	1	100	May 18, 2026
Watermark for Pro Users	1	76	May 17, 2026
Cannot save presets to my STUDIO - presets or other things	1	66	May 17, 2026
Cesium Ion - Data Assets Not showing	14	856	May 17, 2026
Rendered reflection channel completely ignore transparent surfaces!	7	156	May 17, 2026
Certification problem	5	436	May 15, 2026
Cesium tiles disappearing when rendering a video	1	70	May 15, 2026
Edit camera and camera Edit Path Crashes	12	151	May 14, 2026
Exporting Troubleshooting	1	70	May 13, 2026
Could not reach server (timeout). [127.0.0.1:12121], live sync abort	18	871	May 13, 2026
Ai로 만든 모델들을 사용할수가 없어요	1	74	May 13, 2026
Spatial Tour upload to Showreel	1	69	May 12, 2026
Screen flickering during using high amount of clouds with shadows enabled	28	1342	May 12, 2026
object size 0	1	61	May 12, 2026
Ungroup object from group doesn't work	5	96	May 12, 2026
Facing Problem after updating live sync version fixed	7	94	May 12, 2026
D5 opening problem	10	1098	May 12, 2026
D5 Render unable to detect DELL XPS15 RTX 3050ti GPU	3	2165	May 11, 2026
Same material on diferent models, change the color	1	67	May 11, 2026
Laptop completely shuts down after importing a file to d5	1	88	May 11, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

8159

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…