Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	9	3934	June 18, 2024
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	29	4051	May 5, 2025
No puedo iniciar sesion en mi cuenta	14	282	May 23, 2025
The model disappears	17	131	May 23, 2025
2.10 Unable to Use Scatter	28	587	May 21, 2025
Program Startup Failed – System Environment Error on Acer Nitro V15	1	45	May 21, 2025
5070Ti + ROUND CORNER not working	1	66	May 20, 2025
My D5 Working Space Crash i cant move and auto close itself	1	36	May 20, 2025
Missing Revit Textures Maps	15	3357	May 20, 2025
Camera Sync Issues Between Archicad and D5	2	42	May 20, 2025
Need Help to Return Redeemed Code..To be Transfer To Another Account closed , fixed	4	62	May 19, 2025
Scenes appear dark with black patches and viewport glitches when upgraded to 5070 graphics card	12	414	May 18, 2025
D5 freezes and crashes after trying to save project from Revit 2023	3	65	May 18, 2025
Can I build a team library using anything other than Window Shared Folder and Nas Shared Folder?	1	448	November 15, 2023
D5 Suddenly crashing	3	610	January 22, 2024
File crashing at 11 percent	1	519	June 3, 2024
Can only log into D5 using a VPN	1	65	May 14, 2025
.fbx and .skp files don’t appear on the imported list	3	78	May 14, 2025
D5 Crashing after requesting to make changes to my device	1	51	May 13, 2025
Cars reflection looks off	14	1218	May 12, 2025
I have an issue in the animation rendering in 4K	3	77	May 12, 2025
GPU & CPU	2	129	May 12, 2025
Post ai not working or saving the image produced	1	69	May 12, 2025
Imported items are not show/are invisible	4	2854	May 12, 2025
from some time my d5 files are stuck during rendering ..we are professional rendering company and having 5 sheets of d5 but we are facing this problem in every sheet.also we have problem regarding interchange files in different pc.	1	71	May 11, 2025
Scatter issue	10	98	May 9, 2025
Pathtracing not rendering in video	5	138	May 8, 2025
Crash Issue 2.10	2	78	May 7, 2025
Geo and Sky blue haze clipping plane	2	447	May 7, 2025
SE CIERRA EL PROGRAMA SOLO	3	70	May 6, 2025

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

9

3934

June 18, 2024

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…