Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	13	8902	June 11, 2026
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	8737	May 4, 2026
Model moves position after syncing if pivot has been previously synced in D5	0	16	July 18, 2026
[3.1] Menu display glitches after update known-issue	22	464	July 18, 2026
When I click play presentation it’s just a black screen	4	82	July 17, 2026
File Performance & AI Feature Glitch	3	123	July 17, 2026
D5 suddenly can't read my Grahpics card and Driver Version. I can't open it now.	1	32	July 17, 2026
D5 isometric camera does not work properly	2	45	July 16, 2026
D5 Render Will Not Open	14	253	July 16, 2026
Critical Issue: Large Project No Longer Opens After Updating to D5 3.1	1	135	July 15, 2026
D5 Render Crashing After Latest Update of D5	1	80	July 15, 2026
Clouds cast shadow completely doesn't work!	4	455	July 13, 2026
[3.1] Image Size settings in 3.1 jumps to random size fixed	4	291	July 10, 2026
D5Render installation verification failed with session name "Benoît"	1	89	July 9, 2026
File format error	1	89	July 9, 2026
My Pro session disconnects when rendering	1	97	July 8, 2026
Isometric view for city scale: viewport clipping	3	324	July 8, 2026
Revit Textures and Colors fail to load into D5	3	258	July 8, 2026
Cesium buildings not showing up in reflections	1	79	July 8, 2026
D5 Files crash after updating recently	13	332	July 8, 2026
D5 Render 3.0.1 – Pro Account Disconnects, AI Post-Processing Connection Errors, and Poor AI Results	1	186	July 8, 2026
D5 Rhino Sync Issue - versions	3	127	July 6, 2026
Spatial Tour Settings	1	84	July 5, 2026
Account keeps getting logged out	8	241	July 1, 2026
D5 Render 3.0 fecha em 99% do carregamento	1	115	June 30, 2026
Educatiional license	1	97	June 29, 2026
The White Materials Issue in D5	12	332	June 29, 2026
Urgent: XR Tour Optimization Pipeline Broken – Request for .ply Import Functionality	4	235	June 26, 2026
Clouds shadow issues fixed	2	560	June 26, 2026
D5 opening problem	18	1650	June 24, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

13

8902

June 11, 2026

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…