Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	8045	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	7920	May 4, 2026
Cesium Ion - Data Assets Not showing	5	697	May 12, 2026
Spatial Tour upload to Showreel	0	12	May 12, 2026
Screen flickering during using high amount of clouds with shadows enabled	28	1213	May 12, 2026
Rendered reflection channel completely ignore transparent surfaces!	2	36	May 12, 2026
Custom Background completely disable Cloud shadows	2	51	May 12, 2026
object size 0	1	24	May 12, 2026
Ungroup object from group doesn't work	5	63	May 12, 2026
Facing Problem after updating live sync version fixed	7	55	May 12, 2026
D5 opening problem	10	1031	May 12, 2026
Edit camera and camera Edit Path Crashes	4	52	May 12, 2026
D5 Render unable to detect DELL XPS15 RTX 3050ti GPU	3	2115	May 11, 2026
Same material on diferent models, change the color	1	31	May 11, 2026
Laptop completely shuts down after importing a file to d5	1	32	May 11, 2026
my file is corrupt . how can i recover it. .	1	31	May 11, 2026
Custom Night - bad transition between Sun altitude	1	33	May 11, 2026
BUG REPORT: Ocean duplicates itself in every workset pending	12	350	May 11, 2026
Replace from Local, Reload cause that objects loose their instances status	1	34	May 11, 2026
Why do I have to log in to D5 every time I start the software?	5	153	May 11, 2026
D5 Sync and Launch Issue with SketchUp and Rhino	1	52	May 11, 2026
Revit Textures and Colors fail to load into D5	2	82	May 10, 2026
Paste scene parameters doesn't work	4	63	May 10, 2026
[Solved] D5 Render create new scene load 99% then crash fixed	3	134	May 10, 2026
Camera aspect ratio doesn't display current ratio if resolution scale was changed	0	29	May 10, 2026
There is no way to manually regenerate Scatter	2	62	May 8, 2026
Advanced brush doesn't work inside Scatter pending	6	153	May 8, 2026
Horizontal Streaks/Stripes on Flooring	3	102	May 8, 2026
Accumulating is 2x slower while using Frame Generation	2	90	May 7, 2026
Clouds are too bright in most of the situation	3	143	May 7, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

8045

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…