Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	8088	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	7938	May 4, 2026
Cesium tiles disappearing when rendering a video	1	14	May 15, 2026
Cesium Ion - Data Assets Not showing	13	756	May 14, 2026
Rendered reflection channel completely ignore transparent surfaces!	6	89	May 14, 2026
Certification problem	4	382	May 14, 2026
Edit camera and camera Edit Path Crashes	12	97	May 14, 2026
Exporting Troubleshooting	1	25	May 13, 2026
Could not reach server (timeout). [127.0.0.1:12121], live sync abort	18	800	May 13, 2026
Ai로 만든 모델들을 사용할수가 없어요	1	39	May 13, 2026
Spatial Tour upload to Showreel	1	49	May 12, 2026
Screen flickering during using high amount of clouds with shadows enabled	28	1259	May 12, 2026
Custom Background completely disable Cloud shadows	2	66	May 12, 2026
object size 0	1	47	May 12, 2026
Ungroup object from group doesn't work	5	82	May 12, 2026
Facing Problem after updating live sync version fixed	7	72	May 12, 2026
D5 opening problem	10	1049	May 12, 2026
D5 Render unable to detect DELL XPS15 RTX 3050ti GPU	3	2134	May 11, 2026
Same material on diferent models, change the color	1	50	May 11, 2026
Laptop completely shuts down after importing a file to d5	1	64	May 11, 2026
my file is corrupt . how can i recover it. .	1	45	May 11, 2026
Custom Night - bad transition between Sun altitude	1	48	May 11, 2026
BUG REPORT: Ocean duplicates itself in every workset pending	12	366	May 11, 2026
Replace from Local, Reload cause that objects loose their instances status	1	48	May 11, 2026
Why do I have to log in to D5 every time I start the software?	5	170	May 11, 2026
D5 Sync and Launch Issue with SketchUp and Rhino	1	62	May 11, 2026
Revit Textures and Colors fail to load into D5	2	95	May 10, 2026
Paste scene parameters doesn't work	4	73	May 10, 2026
[Solved] D5 Render create new scene load 99% then crash fixed	3	150	May 10, 2026
Camera aspect ratio doesn't display current ratio if resolution scale was changed	0	41	May 10, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

8088

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…