Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7140	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	30	7135	July 29, 2025
The communication to the D5 Render is abnormal, live sync abort	10	1123	February 18, 2026
BUG REPORT: Ocean duplicates itself in every workset	3	39	February 18, 2026
Wrong scene camera preview window	2	37	February 17, 2026
Viewport render custom settings depends on which scene settings was used last	0	20	February 17, 2026
d5 AI post processing result bug - weird lines	1	24	February 17, 2026
Super Resolution cause screen flickering when Camera resolution is different than viewport resolution	1	35	February 17, 2026
Cannot select materials/brushes from other worksets	1	26	February 17, 2026
Disabled vegetation path is active after project loading	1	27	February 17, 2026
Low TDR Value Detected	12	1131	February 17, 2026
Viewport Camera parameters are not stored - it use two-point perspective mode like scene camera	0	36	February 16, 2026
Changing any of Vegetation Path parameters change Random Seed too	0	25	February 16, 2026
Add new Scene change it camera resolution to default viewport size	0	21	February 16, 2026
Switching Vegetation Path objects doesn't update their outline in viewport	0	23	February 16, 2026
Не сохраняет файлы	9	172	February 16, 2026
D5 UI screen artifacts when importing some library assets	3	79	February 16, 2026
D5 Crashea al momento de guardar el archivo	10	1184	February 16, 2026
Scatter Cluster issue	3	147	February 13, 2026
D5 Render parallel projection mode doesn't cast shadows!	2	74	February 13, 2026
Spatial Tour ( open in browser prompt missing )	5	99	February 13, 2026
D5 Render se cierra al abrir, guardar o importar	2	74	February 12, 2026
Heavy Black and Neon Glitch	3	91	February 12, 2026
Navigation in the viewport did not work correctly Version 3.0, 3.01	3	97	February 12, 2026
Hidden Layers Visible in D5 (Sync Issue with SketchUp)	2	73	February 12, 2026
First time installation error	1	52	February 11, 2026
Unwanted Camera Movement When Adding Scene Pauses in Animation	2	167	February 11, 2026
Transparent cars in isometric view	1	81	February 11, 2026
Rendering MOV files has been taking forever	1	82	February 10, 2026
How to recover a project that doesn't appear in recent?	1	83	February 10, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7140

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…