Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7891	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	31	7825	March 9, 2026
I can't start a new project	1	8	April 29, 2026
Advanced brush doesn't work inside Scatter	1	31	April 29, 2026
Advanced Brush doesn't take into account Real Displacement	1	30	April 29, 2026
Why do I have to log in to D5 every time I start the software?	4	60	April 28, 2026
login not working	3	85	April 27, 2026
LOD for grass is always turned on	6	130	April 27, 2026
the buttons on the stage work but the stage remains unresponsive	1	47	April 27, 2026
Required Lower version for Converting 4D People frrom axyz. It will be great help if you an support for that	1	63	April 24, 2026
Screen flickering during using high amount of clouds with shadows enabled	15	981	April 23, 2026
Light not scaling properly	4	102	April 23, 2026
AI Post processing can't fnd my rendering	8	1572	April 23, 2026
Trees disappear from the frame before the camera passes on the final rendering	10	1961	February 6, 2024
"Out of video memory trying to allocate a rendering resource..."	3	102	April 23, 2026
All settings are lost because D5 load scene on start	1	67	April 22, 2026
Displacement blotchy in shadow area	3	91	April 22, 2026
Log out by the system it self	1	60	April 21, 2026
Education Licenses	1	57	April 21, 2026
Cesium Error: Access Blocked 403r known-issue	19	730	April 21, 2026
Scatter is broken on large irregular areas	7	160	April 21, 2026
Uploading spatial tours	8	102	April 21, 2026
Visual Glitch When Importing Rhino File into D5 (Black/Yellow Screen Artifacts) fixed	7	140	April 21, 2026
DLSS Frame Generation not working	3	141	April 20, 2026
D5 Launcher & LiveSync Run Error	3	148	April 20, 2026
D5 opening problem	8	920	April 20, 2026
D5 3.0.1 syncing to Revit takes too long	1	78	April 20, 2026
PC build setup	1	78	April 20, 2026
Transparent material is buggy	7	180	April 19, 2026
Custom Path - move path points issue on heavy scenes	3	87	April 17, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7891

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…