Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7374	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	31	7380	March 9, 2026
Heavy Black and Neon Glitch	8	190	March 13, 2026
XR Tour project always "Failed" after generating	4	61	March 13, 2026
D5 Educational liscense	1	25	March 13, 2026
Materials from library gets white	11	377	March 11, 2026
Parts of the Model just disappear after a sync	6	209	March 11, 2026
Can't delete Floor Plan in Space Tour editor	9	508	March 11, 2026
D5 Render closes after loading 99%	4	122	March 10, 2026
Virtial Tour Upload is Failing at 100%	9	143	March 10, 2026
AI agent (AI Scene Match) unusable for me	14	322	March 9, 2026
My scene's camera angle is way off from how I saved it	2	78	March 9, 2026
Dynamic Flag Scaling ver2.11	4	287	March 9, 2026
EDU License Renewal	8	1263	March 9, 2026
D5 Lite AI does not produce anything	1	75	March 4, 2026
Corrupt video render, constant crash! pending	20	7426	March 4, 2026
Low TDR Value Detected	14	1304	March 4, 2026
Constant Crashes and Frequent Material Loading Issues	4	180	March 3, 2026
LiveSync objects and model misaligned after reopening project (Archicad)	1	99	March 3, 2026
Need help and advise in buying a new machine	4	136	February 28, 2026
My file crashes when trying to load at 25%	8	121	February 26, 2026
Login in issue	0	73	February 26, 2026
D5 keeps crashing	3	158	February 26, 2026
Conflict between D5 LiveSync and LordOfTheToolbars (LOTT) in SketchUp	0	91	February 25, 2026
Unrealistic representation of rain puddles on a sloping roof	3	1515	February 24, 2026
Insufficient space message	2	107	February 24, 2026
Scene without vegetation when I load it via the launcher!	29	1474	February 23, 2026
Problema de inicio de sesion desde el prgrama	1	83	February 23, 2026
URGENT: VR Beta Mode Issue with Large 1.8GB Project – D5 Pro Annual License	2	109	February 22, 2026
Clouds cast shadow completely doesn't work!	1	113	February 22, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7374

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…