Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	4781	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	30	4618	July 29, 2025
D5 2.11 se cierra constantemente	5	55	August 1, 2025
My render file keeps crashing as soon as loading complete, and I think it's because of scatter	12	966	August 1, 2025
Workflow Issue – SketchUp to D5 Rendering (Lighting Placement & Syncing)	8	98	August 1, 2025
Pixlated image quality	2	17	August 1, 2025
SAVING SCATTER TO MYSPACE: Doesn't save itself the right way	2	25	August 1, 2025
Background Process	2	19	August 1, 2025
D5 Render Degradation and High VRAM Usage	2	23	August 1, 2025
Problem installing D5 Launcher	1	20	August 1, 2025
Cannot keep working on D5 on 3dsmax livesync	1	11	July 31, 2025
D5 collapsed when i create or open a project	3	38	July 31, 2025
D5 Rendering Slow	1	33	July 31, 2025
License problem after upgrade	1	18	July 31, 2025
The communication to the D5 Render is abnormal, live sync abort	5	167	July 31, 2025
2.11 and D5Launcher-windows-1.0.0.0165 not opening	21	287	July 30, 2025
Scatter 2.11 and Misc	13	157	July 30, 2025
Textures	1	49	July 30, 2025
Rendering animations videos dont work. Video files always corrupted.	1	55	July 30, 2025
2.11 Issues on my end -bcsadmin	15	294	July 29, 2025
D5 launcher closing after opening	3	80	July 29, 2025
HDR Sky turning black	7	62	July 29, 2025
no me deja ingresar a mi cuenta , me sale que esta como bloqueada y tampoco me deja cambiar la contraseña	1	38	July 28, 2025
Material/texture looking pixelated when using triplanar on Rhino 8	5	466	July 28, 2025
Version 2.11 and Cesium	3	201	July 28, 2025
AI style transfer misaligned on final output	3	77	July 28, 2025
2.11 Crashing opening .drs files	1	57	July 28, 2025
Why does D5 not remember my Log In?	1	68	July 27, 2025
Cannot log in after renew	4	70	July 27, 2025
Urgent Issue with AI Features and Lighting Presets Since Version 2.10 fixed	3	81	July 27, 2025

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

4781

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…