Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7642	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	31	7627	March 9, 2026
BSOD every time I open a project in D5 Render	3	12	April 9, 2026
Error activating City known-issue	12	234	April 8, 2026
AI post processing 'Image loading failed'	21	1215	April 8, 2026
Issue with the AI Material Snap	12	840	April 7, 2026
Super Resolution is always turned on on program start	1	41	April 7, 2026
Blue Bird bathing idle Bug	1	73	April 6, 2026
Projects not showing in launcher	1	83	April 6, 2026
log in issues	1	62	April 5, 2026
スケッチアップのインポート	1	125	March 31, 2026
D5 livesync for Rhino forces Rhino 8 to crash when loading the plugin	1	122	March 31, 2026
My model from SketchUp, when imported in D5 often gets those unwnated triangle shapes.	1	116	March 30, 2026
Transparent Material - color space transfer function doesn't work	1	121	March 30, 2026
Interiors Parallax interiors completely over-exposured using low Sun intensity	3	189	March 30, 2026
Urgent Issue with AI Features and Lighting Presets Since Version 2.10 fixed	3	636	July 27, 2025
3ds max re-sync problem with reseting materials	4	169	March 27, 2026
AI agent (AI Scene Match) unusable for me	15	432	March 27, 2026
BUG REPORT: Ocean duplicates itself in every workset	10	228	March 25, 2026
Cancel free trial	1	85	March 24, 2026
D5 Error After NVIDIA Driver Update – GPU Not Detected (Was Working Before)	2	143	March 23, 2026
Spatial tour export button missing	3	130	March 23, 2026
Cannot render variations of the same scene in one go / queue	5	1527	March 22, 2026
The program stopped running	3	140	March 22, 2026
Conflict between D5 LiveSync and LordOfTheToolbars (LOTT) in SketchUp	1	172	March 20, 2026
D5 Launcher says I do not meet minimum RAM requirements for D5 Lite	4	271	March 18, 2026
D5 freezes when scattering	1	153	March 18, 2026
Stuck in Initializing	2	149	March 18, 2026
Payment issue with Paypal/card	7	803	March 18, 2026
edu account	1	95	March 17, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7642

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…