Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7986	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	7885	May 4, 2026
Screen flickering during using high amount of clouds with shadows enabled	24	1116	May 7, 2026
Horizontal Streaks/Stripes on Flooring	2	40	May 7, 2026
Clouds are too bright in most of the situation	3	117	May 7, 2026
D5 Render closes after loading 99%	10	404	May 4, 2026
Accumulating is 2x slower while using Frame Generation	1	68	May 4, 2026
Advanced brush doesn't work inside Scatter pending	5	123	May 4, 2026
D5 Render create new scene load 99% then crash	2	88	May 4, 2026
Displacement blotchy in shadow area	4	129	May 2, 2026
D5 Inquiry about troubleshooting login issues for the launcher program.	1	58	May 1, 2026
Ryzen AI Max+ PRO 395	7	1584	May 1, 2026
Advanced Brush doesn't take into account Real Displacement pending	3	109	April 30, 2026
Login not working	5	180	April 30, 2026
Revit Textures and Colors fail to load into D5	1	58	April 30, 2026
I can't start a new project	1	78	April 29, 2026
Why do I have to log in to D5 every time I start the software?	4	124	April 28, 2026
LOD for grass is always turned on	6	193	April 27, 2026
the buttons on the stage work but the stage remains unresponsive	1	85	April 27, 2026
Required Lower version for Converting 4D People frrom axyz. It will be great help if you an support for that	1	86	April 24, 2026
Light not scaling properly	4	127	April 23, 2026
AI Post processing can't fnd my rendering	8	1638	April 23, 2026
Trees disappear from the frame before the camera passes on the final rendering	10	1992	February 6, 2024
"Out of video memory trying to allocate a rendering resource..."	3	137	April 23, 2026
All settings are lost because D5 load scene on start	1	86	April 22, 2026
Log out by the system it self	1	84	April 21, 2026
Education Licenses	1	84	April 21, 2026
Cesium Error: Access Blocked 403r known-issue	19	801	April 21, 2026
Scatter is broken on large irregular areas	7	187	April 21, 2026
Uploading spatial tours	8	129	April 21, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7986

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…