I have been using D5 with revit workflow very smoothly till I updated to 2.11.
Whenever I tried to open, an error occurs stating that program startup failed. So I uninstalled and reinstalled 2.10. However, the same error occurs.
Hi @michaela
I apologize for the inconvenience. This issue has already been resolved with the minor version update. If you haven’t updated, please do it, then try again.
If the issue persists, Please send me the following images:
- System Info
- VRAM
- Memory Speed
Suggestions:
-
Do a clean reinstallation of your drivers
-
DXR Repair Tool, the full instructions are here in this document from our user manual, it is located at the bottom of the page: Why prompt ‘The program cannot be launched because of DLL errors…’ or ‘Program Startup Failed’? | User Manual
1 Like
Hi @Clov
Thanks for getting back to me.
I’ve updated D5 to the latest version, done a clean reinstallation of my drivers and ran the DXR Repair Tool as well. I am able to launch D5 Render however, it keeps crashing when I try to open any of the ongoing projects.
Here’s the error that I received on the latest try:
Following are the images of my system as requested.
-
System Info
-
VRAM
-
Memory
Thanks.
Hi @michaela
- This issue is only specific to this particular file, right?
- And how big is its file size?
An out-of-memory error prompt usually means there are a lot of assets in your D5 Render file that may be too much for your device to handle, considering that you only have an 8.0 GB of VRAM. If the file size is relatively small, then it should work, but as the file gets bigger or complicated, issues may arise.
- Please try to delete your f2 file folder then reopen your file and optimize it.
