Materials Missing After Reopening Scene

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1

Hardware & Software Details:
NVIDIA GeForce RTX 4070 Ti SUPER
D5 Renderer Version: 2.11

Hi everyone,

I encountered an issue during my latest project and wanted to see if anyone has had a similar experience.

Yesterday, I set up a scene using both objects from the D5 library and imported FBX models from my local device (not from the cloud). At that point, all materials were correctly applied—both on the D5 assets and the imported FBX files.

Today, after reopening the file, I noticed that several of the D5 assets and all the imported FBX models are showing up completely white, as if their materials are missing.

I’m attaching a screenshot showing the current state (with missing materials)

Screenshot_missingcolor
Screenshot_missingcolor1544×986 1.15 MB

Any idea what might have caused this or how I can restore the correct materials?

2

hello, did you move texture maps in an other file?

3

Hi @studio.lk

  • How about for this specific file, is this stored on a cloud storage?
  • As for the online library assets that were used with white or missing material, can you provide us with their names so we can check?
4

Thanks for the replies so far!

Just to clarify a few things:
– I haven’t moved or overwritten any folders manually.
– The project file is not saved in the cloud, it’s stored locally.
– I opened the exported objects in the D5 resource folder andtheir textures are also missing there.
– In a new scene, the same D5 assets load with materials correctly, so it’s not the models themselves.

I’m assuming now that it might still be an issue with missing source data. Even though I didn’t intentionally move anything.

Question:
Is there a way to manually relink or copy the missing textures?
Does D5 have a dedicated textures or materials folder where I can check or replace missing assets?

Would appreciate any guidance thanks again!

5

Additional Info:
Just wanted to add one specific example that might help clarify the issue:

One of the affected objects is the “FH RD7 Armchair” from the D5 asset library.
When I inspect the materials, I can still see that the Basecolor map displays the correct wood texture, so the texture exists, but it’s not showing up in the scene as expected.

This makes me wonder whether the material links have broken somehow, even though the assets themselves weren’t moved. Is it possible to manually relink or reassign these materials inside D5?

Thanks again!

image
image2700×1471 297 KB

6

Hi @studio.lk

I’m not sure if there’s a way to relink these materials on your end. It’s best to send this file to us and so we can check if we can replicate this issue and we’ll also try to resolve it.

Note: I do suggest setting up the scenes where these objects are seen just for navigation ease. And please let me know if you have sent it already.