Try to fix the issue by DXR Repairment tool Download link
Tried DXR repairment tool, but does not seem to work. Still can’t launch the program. The screen stops at 0%.
The problem happened to a specific file or all files? Please send us the two logs, for better narrowing down the issue cause.
• Installation Directory of D5 Render: “D5 Render\logs”
Besides, please tell me your Windows system version, video driver version, and D5 version. Before this issue occurred, did you update the system or update D5? and have you launched the program successfully before?
I am sorry we need more details to help you solve the problem. What’s more, if you meet this error message: ‘The program cannot be launched because of DLL errors in the system’, please check the link I sent to you in a private message.
Recently, we found that some antivirus software may delete/block some .dll files in D5 Render installation directory for no reason, we are contacting them to solve this problem.
As a workaround, if the above repairment tool does not work, please stop your antivirus software first, then install a new D5 in another folder and copy those .dll files to the original D5 installation folder, or reinstall D5 to cover the old one.
If the problem remains, please contact firstname.lastname@example.org or post on our forum.
Tried DXR repairment tool!
Hi fosivn, have you also tried this? Sorry for the inconvenience.