Hi D5 dev team, I am having an issue with D5, when I am working a file, suddenly D5 quickly shut down without any warning, and all the software files are gone (the working files are all ok), so I have to install D5 all over again .
I am working in a company workstation, a few days ago another colleague also having same problem, does it have to do with our Firewall/AntiVirus?
Kindly please help us assist the issue.
Thank you in advance
Screenshots/Videos Description: Steps to Reproduce (optional):
Hi luketheodorius, sorry for the inconvenience caused by the problem. To confirm, how much size of your scene usually? Do you have the CPU overclocked, please turn off them then check the result. Also, how large is your computer’s RAM frequency? You can turn off X.M.P or lower the frequency.
Hi Bruce, apparently the issue caused by Kaspersky AV thats running in my PC. Since the IT team cannot solve this issue, may I know if you guys have any better suggestion for this?
Below is screenshot prior to crashing, our AV detects D5 as false positive.
Hi luketheodorius, We have contacted the Kaspersky official, and it is basically determined to be a false positive, but they have not reproduced your error; when they scanned the file, it directly showed that it is safe.
So we would like to ask if you are willing to do it, if Kaspersky needs to collect related information, they might need you to provide it.
