Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	9	4289	June 18, 2024
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	29	4305	May 5, 2025
VR movement (teleport) buttons not responding	7	1524	June 24, 2025
The communication to the D5 Render is abnormal, live sync abort.	1	13	June 24, 2025
LiveSync plugin not showing up after install in SketchUp 2025	3	24	June 23, 2025
Verification Email	1	12	June 23, 2025
Technical Support Request – D5 Render Does Not Detect Intel ARC B580	3	31	June 23, 2025
D5 Lighting Issue Between Versions	4	40	June 23, 2025
D5 I have a freezing problem as soon as it opens	20	226	June 23, 2025
Interior spaces appear overexposed in final render	17	170	June 23, 2025
Grass rendering issue — grainy look, not sharp	5	80	June 23, 2025
D5 throws out 2%	1	28	June 22, 2025
ARCHICAD 28 LIVESYNCH CRASH	1	16	June 22, 2025
RTX 5090 display problems	4	99	June 22, 2025
Aspect ratio bars keep dissapearing	7	53	June 22, 2025
AI Enhancer not working	6	420	June 22, 2025
Cant open my file, at 64% loading close suddenly	6	55	June 19, 2025
Scenes appear dark with black patches and viewport glitches when upgraded to 5070 graphics card	15	937	June 18, 2025
The file saved in portable hard drive now blank when opening	5	43	June 18, 2025
camera animation clip	1	29	June 17, 2025
2.9 - materials are missing randomly! pending	14	1394	June 17, 2025
"The material of the model cannot be reused"	3	52	June 16, 2025
Render Complete - Open folder	1	53	June 16, 2025
The computer crashes when the software starts	1	45	June 16, 2025
Sudden performance drop and high VRAM usage in D5 Render	1	46	June 16, 2025
D5 Scene work lost and crashes when restoring a backup	5	4362	June 15, 2025
Render Color Inconsistency Between Linetime Preview and Final Render Output	4	73	June 15, 2025
Serious issue with Path Tracing: Rendered Image doesn't match the Viewport	14	203	June 14, 2025
D5 crashes	6	80	June 13, 2025
Material Setting RESET TO DEFAULT	16	6846	June 13, 2025

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

9

4289

June 18, 2024

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…