Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	9	2118	June 18, 2024
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	26	3248	October 24, 2024
Ukraine network issue---Can only use D5 via VPN known-issue	7	13	December 19, 2024
Can't log in inside the software	32	2005	December 19, 2024
Sketchup and D5 does not see the old project	11	69	December 19, 2024
Hello, Iky here. I'd like to ask a question. I'm trying to use D5 Render on my laptop with the specifications: Intel Core i7 13th Gen HX, 32GB RAM, and NVIDIA GeForce GTX 3050 6GB, but I am encountering issues where the software frequently closes and cann	5	119	December 19, 2024
EDU License Renewal	1	18	December 18, 2024
Render Queue not respecting obj visibility	2	39	December 18, 2024
Not working on the new updated version of D5	2	38	December 18, 2024
How to use VR (virtual reality) beta in D5 Render	14	12044	December 17, 2024
[Hot Issue]Version 2.8 consistently loses information about scattered materials pending	35	1678	December 15, 2024
File is not opening	2	62	December 13, 2024
Material selector and camera controls gone	1	51	December 13, 2024
Isometric view full 0?	1	66	December 13, 2024
Can someone please remove the vines from my scene	2	63	December 12, 2024
My asset library doesn't load fixed	7	107	December 10, 2024
Import crash	2	48	December 8, 2024
Can not open file, forced closed at 81%	2	56	December 8, 2024
Problem with assets. No se descargan materiales o modelos	1	51	December 6, 2024
D5 has been lagging and taking a long time to render and also the workspace has been lagging a lot making it difficult to navigate after the latest update 2.9.1.0509	5	94	December 6, 2024
Icons not showing in asset library	1	71	December 5, 2024
Problem with material asset	2	53	December 5, 2024
2.9 Video Memory issue, then D5 closes pending	21	745	December 5, 2024
Fallo al cargar archivo	5	97	December 5, 2024
Materials Get Distorted When Getting Rotated	3	131	December 5, 2024
D5 Render Closes itself without warning	6	3910	December 4, 2024
TDR issues, changing registry editor not working pending	10	265	December 4, 2024
Multitple issues with video rendering (solved)	0	101	December 2, 2024
Renders at Night show Daytime	9	106	December 2, 2024
Out of video memory trying to allocate a rendering resource	3	578	December 2, 2024

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

9

2118

June 18, 2024

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…