Hi everyone,
D5 Lite for SketchUp fails to install through D5 Launcher. Windows shows: “The file or directory is corrupted and unreadable.”
The downloaded file is D5_Lite_SketchUp_1.8.0.0017.exe, but it is not a valid installer. Earlier downloads were only 263 bytes, and the latest was 243 bytes. The file contains an XML response with the code “AccessDenied”.
I have already tried:
- Moving the Workspace from G: to C:.
- Restarting the Launcher.
- Signing out and signing back in.
- Renaming the failed installer and retrying the download.
A fresh download still contains AccessDenied.
I also tried Help → Get Support, but the support chat at sg.sobot.io fails with DNS_PROBE_FINISHED_NXDOMAIN. Other websites open normally.
Has anyone encountered this, or is there another official way to contact support or obtain a working installer?
Thank you.
