[Hot issue] Assets loading and downloading problem

[Oliver.J]

Problem of D5 Assets Library

Hi there, we have received several reports that some users cannot access the D5 Assets Library or the assets cannot be successfully downloaded after the 2.4 update.

We are trying to identify the issue cause of the problem, because in most of regions this problem happened temporarily.

If the problem still persists on your computer, please run the D5 Support Tool’s network test (network status diagnose), then send the exported log file to us (support@d5techs.com)
D5 Support Tool - Get Help / Tech Support - D5 RENDER FORUM

Also, please let us know

1. your region
2. whether theproblem happened in previous versions
3. whether you can log in to D5 Render successfully

Thanks in advance!

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Currently possible solution:

1. Reboot the router or switch a network for your computer (you can test by using wifi or hotspot).
2. Use VPN to switch a node.

[Kiamo3DArtist]

Hi Oliver,

We are having this problem here since January, before 2.4. Living in Portugal, Europe.

Thank you

Kiamo Izapia here

[Oliver.J]

hi mate, sorry for that. You meant you could not use the D5 library since January?