Latest D5 models do not open after loading until 99%

D5 Render Version: Latest Version 2.7
Graphics Card: Nvidia Gforce RTX 4070 TX
Driver Version: 552.22
Issue Description:
I cannot open the models I created using the latest version (2.7) of D5. The files load until 99% as shown in the attached screenshot, but does not open. However, I am able to open the models I created using the older versions without any issue.

I am looking for a solution for this as I am stacked with some urgent work.

Thanks in advance.

Screenshots/Videos Description:


Steps to Reproduce (optional):

Hello @manoj,

sorry for the situation. Did it occur in all scene files or just specific scene files? Did you use D5 Scatter tool in this archive?

Please use the support tool to collect a log file and send it to us (support@d5techs.com) You can refer to this post of how to collect logs: D5 Support Tool Please attach a link to this post in the email, so I can quickly find you.

Hi @Leah_Li,

Thanks for the reply. I was not able to open the model file as it kept loading at 99%. Yes. I used the D5 Scatter Tool in this model and another model which has the same issue.

Update
After leaving the model to load overnight, it finally did open. However, the scenes are incomplete. I have attached screenshots for your reference.


Regards,
Manoj

Hi @manoj

thank you so much for your clarification. This bug should be caused by the scattering surface. Can you send this scene file (The entire folder where the .drs file is located) to support@d5techs.com? Please attach a link to this post in the email, so I can quickly find you. It will be helpful for us to optimize. Thanks in advance. :saluting_face:

Update: I found your email, you can continue to send the scene file in that correspondence.