**D5 Render Version: 2.71.0465
**Graphics Card: nvidia gefroce RTX 4070 Ti SUPER
**Driver Version: 32.015.5585
**Issue Description: I don’t know if it is due to the update, my most important delivery project gets stuck at 99%, then either the program closes or I get the ‘Runtimebroker.exe’ error. I do not receive any errors when opening another project or a new project. Is there anyone who can help? Thank you from now.
**Screenshots/Videos Description:
Hello @ipekkiralp,
- sorry for your issue. Just for confirmation, did you use D5 Scatter in this scene file? Can you open other scene files normally? This situation could be caused by too large of a scatter area, which needs to be determined.
- Please use the support tool to collect a log file and send it to us for checking (support@d5techs.com) You can refer to this post on how to collect logs: D5 Support Tool
- Please also send this scene file together and attach a link to this post in the email. Thanks!
You can check this post:
https://forum.d5render.com/t/hot-issue-d5-models-do-not-open-after-loading-until-99/32313?u=leah_li