Unhandle exception has occurred in your application

[nattadech.studio]

Hi finished setting my project scene before I save the project and quit. Then I can’t open the project even I tried to increase the virtual memory. The loading screen stuck at 99 percent and then this error window popup.

Thank you in advance for your help.

My PC spec

CPU Intel(R) Core™ i9-14900F 2.00 GHz|
GPU RTX4080 super
RAM 32.0 GB (31.8 GB usable)|

[Leah_Li]

Hello @nattadech.studio

sorry for the situation.

• Please tell me your current D5 version. Is it 2.7.1.0465?
• Did the 99% not opening issue occur in all scene files or just specific scene files?
• Did you use D5 Scatter tool in this archive? This could be due to the use of the scatter tool. You can check this post first: [Hot issue] D5 models do not open after loading until 99% - Get Help / Tech Support - D5 RENDER FORUM

[nattadech.studio]

-my existed version 2.7.1.0465
-99 since opened the file / in task manager it shown 99% ram memory

• may be not

I sent you .drs and Zziplog file [support@d5techs.com]

[Leah_Li]

Thanks for the updates.

• If you didn’t use scatter in that file, it may be due to insufficient Video memory/Memory. Your RAM is 31.8/32GB, How about your VRAM when running this file?
  
  
• Does this popup appear when running other scenes, such as a D5 demo scene? Can you use other software normally?
• Perhaps consider removing unnecessary software to free up memory space, or adding a memory stick.