⚠ How to Report a Bug

Get Help Tech Support
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  • You can start by checking D5 Wiki to see if you have encountered a known issue. We have listed most of the known issues and solutions.
  • If it failed to find a solution in D5 Wiki , you can send us a bug report.

Note: A detailed description of the issue will help us figure it out better and faster.

How to describe

Please describe the issue in detail and attach screenshots or video recordings.

If possible, please let us know the steps to reproduce the issue so that we can better locate the problem.

What should be provided

  1. Your current version number of D5 Render

  2. Your graphics card and the version of the driver

  3. There are two folders named “Logs”. Please compress them and send to the staff 2 folders:

    • Win C: “%local appdata%\d5_immerse\Saved\Logs”
    • Installation Directory of D5 Render: “D5 Render\logs”

  4. The scene file

    • The whole folder saved from D5 Render, including .drs, asset, model, etc.

  5. The model file(optional)

    • If the error occurs only for a specific model, please send that model file to us as well.

Please send the above files to support@d5techs.com

bug status update

The status of a bug report is ​pending​ ​known-issue​ ​fixed​ ​closed​

  • If there are any details that need to be confirmed after the initial submission of the bug, the status will be changed to ​pending​
  • Known-issue status will be changed to ​known-issue​
  • ​fixed​
  • If is not a bug or no new updates are received within 7 days, the bug will be closed and the status will be changed to ​closed​
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Hi. In my scene all materials of local library are missing. I don’t know how to fix it. Reloading asset one by one is not helping as it’s not reloading materials.
Can someone help me with that issue?

Regards,
Jan

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Hello @jangstudio ,
May I know have you done anything with your local library？
could you send me the following files?

Please compress and send it to hao.wang@d5techs.com
Thank you very much!

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Hi,
Thank you.
Regarding local library - it was working and once I go to my local library and add new asset to the scene it is correct with materials. The issue is, all my assets that are already in thee scene have no materials and it’s staying the same even I reload them or replace with correct file with materials from local library. The problem appear after D5 crashed with bluescreen.

I just sent the email with materials. I hope to hear from you soon.