**D5 Render Version: 1.8.1
**Graphics Card: RTX 3070
**Driver Version:
**Issue Description:
I saved a simple file
such a folder has occurred
I clicked the drs file in the folder but it didn’t open
Then I tried to open the file with open button, but it didn’t go beyond 5%
**Screenshots/Videos Description:
**Steps to Reproduce (optional):
whao
March 17, 2021, 2:51am
2
Hello @Alparslan ,
We are currently troubleshooting this problem.
Could you please send me the following documents?
There are two folders named “Logs”. Please compress them and send to the staff 2 folders:
Win C: “%local appdata%\d5_immerse\Saved\Logs”
Installation Directory of D5 Render: “D5 Render\logs”
The scene file
The whole folder saved from D5 Render, including .drs, asset, model, etc.
My email is hao.wang@d5techs.com
It would be great if you can help us
Thank you!
Untitled.zip (3.0 MB)
this problem is not only in this file. This problem happens with every file that ı save.
thanks for your interest.
whao
March 18, 2021, 8:38am
4
Folders (including .drs, asset, model, etc.) are very important for us to solve problems We will find out what is wrong with data saving.
My email is hao.wang@d5techs.com
Thank you very much! @Alparslan