Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	13	10158	June 11, 2026
Share with the community For bugs, crashes & license issues — use Get Support button (bottom-right), not the forum. Community tips & discussion welcome here.	32	10349	May 4, 2026
Problem when i download the d5 elite update	0	43	November 14, 2026
Scatter is broken on large irregular areas	9	866	November 13, 2026
D5 Lite for SketchUp installer downloads as AccessDenied XML instead of EXE	5	123	November 13, 2026
Textures are visible in Revit but appear blank in D5 after sync.	0	55	November 13, 2026
Transparent material with normal map - AA issue	0	239	November 5, 2026
Project scene that turns black in the viewport when project has exceeded a certain numbers models	0	277	November 4, 2026
VRAM Limitation	2	536	November 3, 2026
Computer restarts after rendering simple scene rtx 3060 12gb	0	358	November 2, 2026
Out of video memory.	8	2255	October 29, 2026
Render texture issue	0	397	October 28, 2026
Lighting in mirror reflections	3	681	October 27, 2026
[C4D] Object can't get imported to D5 - stuck on 10%	0	364	October 24, 2026
Bad sky brightness transition between 20:04 and 20:05	0	387	October 24, 2026
Support for Windows on ARM / Snapdragon	2	1560	October 20, 2026
Dynamic Flag Scaling ver2.11	5	749	October 19, 2026
[D5 Lite for Rhino] Lite window closes when launched on a file with geometry, works if launched on empty file first	0	473	October 19, 2026
The monitor becomes covered with squares/artifacts	9	1004	October 18, 2026
Blurry textures on batch-rendered animations	0	498	October 14, 2026
D5 Lite for Rhino 1.2.0.0017 — D3D12 device removed on RTX 5090	2	873	October 14, 2026
Emissive material suddenly messed up	3	586	October 8, 2026
Archicad to D5 windows and doors?	1	451	October 4, 2026
D5 Curated Assets cant accessed even with PRO identity	1	362	September 29, 2026
Strange sync issues in Sketchup	1	460	September 29, 2026
rbz file for sketchUp 2026	1	534	September 29, 2026
D5 preview and render video noise problem	7	626	September 28, 2026
D5 Render takes up 550 GB of storage space.	2	505	September 28, 2026
XR Tour project always "Failed" after generating	9	901	September 23, 2026
[3.1] Menu display glitches after update fixed	48	3790	September 23, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…