Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7803	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	31	7786	March 9, 2026
Light not scaling properly	4	74	April 23, 2026
AI Post processing can't fnd my rendering	8	1528	April 23, 2026
Trees disappear from the frame before the camera passes on the final rendering	10	1945	February 6, 2024
"Out of video memory trying to allocate a rendering resource..."	3	63	April 23, 2026
All settings are lost because D5 load scene on start	1	45	April 22, 2026
Displacement blotchy in shadow area	3	66	April 22, 2026
log out by the system it self	1	42	April 21, 2026
Education Licenses	1	38	April 21, 2026
Cesium Error: Access Blocked 403r known-issue	19	648	April 21, 2026
Highlighted Scatter object is not highlighted in Content	0	34	April 21, 2026
Scatter is broken on large irregular areas	7	131	April 21, 2026
Uploading spatial tours	8	82	April 21, 2026
Visual Glitch When Importing Rhino File into D5 (Black/Yellow Screen Artifacts) fixed	7	124	April 21, 2026
DLSS Frame Generation not working	3	88	April 20, 2026
D5 Launcher & LiveSync Run Error	3	111	April 20, 2026
D5 opening problem	8	877	April 20, 2026
D5 3.0.1 syncing to Revit takes too long	1	62	April 20, 2026
PC build setup	1	54	April 20, 2026
Transparent material is buggy	7	160	April 19, 2026
Custom Path - move path points issue on heavy scenes	3	75	April 17, 2026
Brush Tool and Top View Camera Bug after using Cesium (Persistent even after deletion)	4	94	April 17, 2026
The screen freezes while using D5 Render.	1	75	April 17, 2026
D5 Render closes after loading 99%	8	312	April 16, 2026
Scatter - Divide area destroys current areas	0	72	April 15, 2026
Most of the interior parallax have too bright soffit and curtains	7	397	April 15, 2026
XR tour - edit error	1	63	April 15, 2026
LAS TEXTURAS AL RENDERIZAR SE VEN BORROSAS	4	91	April 14, 2026
AI enhancer not working	28	3756	April 14, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7803

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…