Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	8184	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	8012	May 4, 2026
Tour - save doesn't work known-issue	4	38	May 25, 2026
Black screen in Viewport - RTX 4050 Laptop - Urgent assistance needed	1	28	May 25, 2026
Error Graduation / Expiry time	1	35	May 25, 2026
Dlss 3.0 frame generation not working since update 2.5	25	5488	May 25, 2026
Rendered image exposure mismatch	1	62	May 25, 2026
Look around key shortcut reset every time to default	1	37	May 25, 2026
Interiors Parallax interiors completely over-exposured using low Sun intensity known-issue	7	391	May 24, 2026
Highlight Local Exposure and Bloom effects doesn't takie into account Exposure Compensation	1	61	May 24, 2026
Custom Background completely disable Cloud shadows	7	186	May 22, 2026
VRTour Online Editor : Music issue known-issue	1	63	May 21, 2026
Sun shadow still visible in GI and reflection channels using Cloud Shadows	1	69	May 21, 2026
Problems with my account	1	63	May 21, 2026
Alembic -Problem importing animation using .abc	11	3589	May 20, 2026
Image after rendering	1	75	May 19, 2026
The CPU's role in D5 Render 3.0	3	115	May 18, 2026
D5 file keeps crashing	1	136	May 18, 2026
Watermark for Pro Users	1	88	May 17, 2026
Cannot save presets to my STUDIO - presets or other things	1	80	May 17, 2026
Cesium Ion - Data Assets Not showing	14	882	May 17, 2026
Rendered reflection channel completely ignore transparent surfaces!	7	167	May 17, 2026
Certification problem	5	442	May 15, 2026
Cesium tiles disappearing when rendering a video	1	78	May 15, 2026
Edit camera and camera Edit Path Crashes	12	166	May 14, 2026
Exporting Troubleshooting	1	77	May 13, 2026
Could not reach server (timeout). [127.0.0.1:12121], live sync abort	18	881	May 13, 2026
Ai로 만든 모델들을 사용할수가 없어요	1	82	May 13, 2026
Spatial Tour upload to Showreel	1	79	May 12, 2026
Screen flickering during using high amount of clouds with shadows enabled	28	1378	May 12, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

8184

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…