Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	5815	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	30	5514	July 29, 2025
RTX 5060TI 16GB DDR7 GALAX compatable with D5 render	2	45	November 4, 2025
[AMD RX 7700 XT] d5 render loads to 9% and minimizes, it doesn't open the project, but that same project opens on another computer	2	34	November 4, 2025
AI post processing 'Image loading failed'	17	357	November 4, 2025
Problems with trial version team	3	43	November 4, 2025
D5 Crashea al momento de guardar el archivo	14	256	November 4, 2025
Workflow with SketchUp and surrounding Terrain needed to be shown?	4	130	November 3, 2025
Car floating to the ramp	3	148	November 2, 2025
Assets in Project can't be updated "not enough space"	3	76	November 2, 2025
Cant open my file, at 64% loading close suddenly	12	367	October 31, 2025
Camera pop up Viewport not working properly	1	58	October 31, 2025
Section Box not working on current layer for CESIUM	10	318	October 30, 2025
Light shape doesn't show through water reflection known-issue	2	99	October 30, 2025
D5 launch window crash	8	1494	October 28, 2025
Scatters are not visible	7	143	October 30, 2025
Student license application refused without explanation	4	987	October 29, 2025
D5 Render assets are taking too long to download	19	429	October 28, 2025
Camera animation issues	6	204	October 27, 2025
Issue with Custom Paths and Decals	1	116	October 27, 2025
Uneven New scatter tools on vertical spaces	1	106	October 27, 2025
Unable to connect to the server	1	100	October 27, 2025
ASSET STORAGE	1	90	October 27, 2025
4K Video Render stops half way	3	129	October 26, 2025
Full dark black Screen When Launching D5 Render	6	2502	October 26, 2025
Scatters not working correctly	7	233	October 24, 2025
Camera path tangents cannot be selected	3	109	October 23, 2025
Animation issues	5	144	October 23, 2025
Unbind device EDU	4	121	October 23, 2025
Aerial view camera artifact	5	177	October 23, 2025

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

5815

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…