Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	8030	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	7917	May 4, 2026
Edit camera and camera Edit Path Crashes	3	35	May 11, 2026
D5 Render unable to detect DELL XPS15 RTX 3050ti GPU	3	2106	May 11, 2026
D5 opening problem	9	1005	May 11, 2026
Ungroup object from group doesn't work	4	48	May 11, 2026
Same material on diferent models, change the color	1	23	May 11, 2026
Laptop completely shuts down after importing a file to d5	1	20	May 11, 2026
my file is corrupt . how can i recover it. .	1	24	May 11, 2026
Custom Night - bad transition between Sun altitude	1	26	May 11, 2026
Facing Problem after updating live sync version	6	37	May 11, 2026
Rendered reflection channel completely ignore transparent surfaces!	0	22	May 11, 2026
BUG REPORT: Ocean duplicates itself in every workset pending	12	343	May 11, 2026
Replace from Local, Reload cause that objects loose their instances status	1	27	May 11, 2026
Why do I have to log in to D5 every time I start the software?	5	146	May 11, 2026
D5 Sync and Launch Issue with SketchUp and Rhino	1	42	May 11, 2026
Screen flickering during using high amount of clouds with shadows enabled	27	1184	May 10, 2026
Cesium Ion - Data Assets Not showing	3	685	May 10, 2026
Revit Textures and Colors fail to load into D5	2	78	May 10, 2026
Paste scene parameters doesn't work	4	53	May 10, 2026
[Solved] D5 Render create new scene load 99% then crash fixed	3	128	May 10, 2026
Camera aspect ratio doesn't display current ratio if resolution scale was changed	0	24	May 10, 2026
There is no way to manually regenerate Scatter	2	55	May 8, 2026
Advanced brush doesn't work inside Scatter pending	6	150	May 8, 2026
Custom Background completely disable Cloud shadows	1	41	May 8, 2026
Horizontal Streaks/Stripes on Flooring	3	95	May 8, 2026
Accumulating is 2x slower while using Frame Generation	2	88	May 7, 2026
Clouds are too bright in most of the situation	3	138	May 7, 2026
D5 Render closes after loading 99%	10	424	May 4, 2026
Displacement blotchy in shadow area	4	135	May 2, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

8030

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…