Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	13	8655	June 11, 2026
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	8405	May 4, 2026
The White Materials Issue in D5	11	231	June 29, 2026
License crashing	3	54	June 29, 2026
Urgent: XR Tour Optimization Pipeline Broken – Request for .ply Import Functionality	4	160	June 26, 2026
Clouds shadow issues fixed	2	487	June 26, 2026
D5 opening problem	18	1381	June 24, 2026
D5 Rhino Sync Issue - versions	1	58	June 23, 2026
recovering a corrupted .drs file	2	66	June 22, 2026
D5 Keeps Crushing even if my Laptop is Healthy	1	59	June 22, 2026
Mat ID - the same for different materials known-issue	8	172	June 21, 2026
Verification code, Unbind fixed	4	87	June 19, 2026
D5 Lite: Cannot get changes to save fixed	10	127	June 18, 2026
Skp crashes - d5 lite/d5 render	1	75	June 18, 2026
D5 Files crash after updating recently	12	179	June 17, 2026
Keeps logging out every minute	5	109	June 17, 2026
Problemas de carga de notebook al ejecutar el programa	5	1163	June 16, 2026
D5 Render Will Not Open	6	116	June 16, 2026
MODEL UPDATING ISSUE FROM 3DS MAX	1	76	June 15, 2026
VR renderiza mal el ojo derecho	8	472	June 14, 2026
revit problem	1	71	June 12, 2026
D5 Lite Installation Issue	3	121	June 12, 2026
D5 crashes randomly every time I use it	10	176	June 11, 2026
D5 Render crashing at 99% loading or shortly after opening projects – Need help	1	77	June 11, 2026
[610.47] D5 Render shows driver incompatibility on Windows 11 25H2 (RTX 4060 \| Driver 32.0.16.1047) known-issue	4	773	June 11, 2026
Sun shadow still visible in GI and reflection channels using Cloud Shadows	2	173	June 10, 2026
D5 Pro License Renewal Status	1	71	June 10, 2026
Cesium Bug known-issue	4	130	June 10, 2026
XR Tour upload	3	118	June 9, 2026
Get more dates for D5 Render education license	1	101	June 7, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

13

8655

June 11, 2026

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…