Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	8024	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	7910	May 4, 2026
Facing Problem after updating live sync version	4	31	May 11, 2026
my file is corrupt . how can i recover it. .	0	5	May 11, 2026
Replace from Local, Reload cause that objects loose their instances status	1	17	May 11, 2026
Ungroup object from group doesn't work	3	41	May 11, 2026
Why do I have to log in to D5 every time I start the software?	5	139	May 11, 2026
Edit camera and camera Edit Path Crashes	2	27	May 11, 2026
D5 Sync and Launch Issue with SketchUp and Rhino	1	38	May 11, 2026
Custom Night - bad transition between Sun altitude	0	12	May 11, 2026
Screen flickering during using high amount of clouds with shadows enabled	27	1171	May 10, 2026
Cesium Ion - Data Assets Not showing	3	676	May 10, 2026
Revit Textures and Colors fail to load into D5	2	75	May 10, 2026
Paste scene parameters doesn't work	4	46	May 10, 2026
[Solved] D5 Render create new scene load 99% then crash fixed	3	122	May 10, 2026
Camera aspect ratio doesn't display current ratio if resolution scale was changed	0	20	May 10, 2026
BUG REPORT: Ocean duplicates itself in every workset	11	333	May 8, 2026
There is no way to manually regenerate Scatter	2	53	May 8, 2026
Advanced brush doesn't work inside Scatter pending	6	149	May 8, 2026
Custom Background completely disable Cloud shadows	1	38	May 8, 2026
Horizontal Streaks/Stripes on Flooring	3	82	May 8, 2026
Accumulating is 2x slower while using Frame Generation	2	87	May 7, 2026
Clouds are too bright in most of the situation	3	137	May 7, 2026
D5 Render closes after loading 99%	10	418	May 4, 2026
Displacement blotchy in shadow area	4	134	May 2, 2026
D5 Inquiry about troubleshooting login issues for the launcher program.	1	70	May 1, 2026
Ryzen AI Max+ PRO 395	7	1613	May 1, 2026
Advanced Brush doesn't take into account Real Displacement pending	3	119	April 30, 2026
Login not working	5	201	April 30, 2026
I can't start a new project	1	87	April 29, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

8024

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…