Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	6206	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	30	5726	July 29, 2025
Asset SUPRISE :)	1	48	November 28, 2025
D5 Asset Material Finishes now showing	4	55	November 28, 2025
I cannot login to my account in 5d render program?	6	2572	November 28, 2025
Problem with material asset	4	738	November 27, 2025
AI Post-Processing freeze	3	48	November 27, 2025
why doesn't d5 start any project (latest version)	1	42	November 26, 2025
Ai Agent Error	1	51	November 25, 2025
ABC animation file texture gone in 2.11	3	100	November 20, 2025
D5 Path Tracing looks not good compared to other renderers	2	142	November 20, 2025
D5 render not starting,	1	104	November 20, 2025
Are you sure that D5 Render is compatible with VRAY?	4	148	November 19, 2025
Unable to get D5 Render open	4	9139	November 19, 2025
URGENT ! Assets Library empty	4	131	November 19, 2025
The application always exits directly	4	242	November 18, 2025
D5 is crashing on save file. I use 3ds Max	2	92	November 18, 2025
D5 launch window crash	10	1673	November 18, 2025
D5 Render is wavy / distorted / overly sharp / overly pixelated” effect, any solution please?	3	115	November 17, 2025
Не скачивается D5 launcher и d5 render	1	82	November 17, 2025
UREGENT :( D5 crashes on startup RTX A6000	1	70	November 17, 2025
USER IS NOT ACTIVE	1	70	November 17, 2025
My D5 render EDU account does not work after updating Windows Update, what can I do to fix it?	3	77	November 17, 2025
Transparent texture leaves light shadow known-issue	9	1670	November 14, 2025
Render footage with more than 6 seconds duration stuck	7	176	November 14, 2025
VR renderiza mal el ojo derecho	6	131	November 14, 2025
Corrupted file, cant be opened	4	105	November 13, 2025
how to create 360 virtual tour in professional type aacount	1	71	November 13, 2025
Is virtual walkthrough doll house is available only on Pro Version?	1	78	November 13, 2025
black lines in render	4	138	November 12, 2025

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

6206

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…