Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	4532	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	29	4456	May 5, 2025
AI Enhancer couldn't download the file	6	491	July 14, 2025
frame is not updating the changes	7	65	July 14, 2025
Post processing is stuck at waiting	6	47	July 14, 2025
Sky background image from HDRI "NOT SHOOWING" from all scenes in all files	2	36	July 13, 2025
Cannot login because it was detected as being logged in on another device	2	65	July 11, 2025
WASD Buttons not working after going from Sketchup to D5 during Live Sync	3	35	July 13, 2025
AI Enhancer Waiting	2	41	July 12, 2025
D5 Crashes When Opening One Specific File	5	84	July 9, 2025
Material issue with Path tracing	21	790	July 9, 2025
Video export	2	53	July 9, 2025
D5 crashes constantly without warning	2	73	July 8, 2025
Corrupt file open	4	83	July 6, 2025
Inquiry About Student License Verification Process	2	66	July 4, 2025
Light trails in rendered video	5	121	July 2, 2025
Not able to select (d5 asset) items	2	78	July 1, 2025
Subsurface scattering material showing wrong on reflections pending , known-issue	8	694	July 1, 2025
D5 is frozen when rendering videos and crashes mid way, when it comes to image rendering its lakes about 15 mins to render in 2k , earlier it would just take 2 mins. However with SR turned on its fast but a lot of details are lost	4	75	July 1, 2025
VR movement (teleport) buttons not responding	10	1640	June 30, 2025
AI Enhancer not working	10	531	June 30, 2025
D5 render live sync installation	1	55	June 30, 2025
fbx file exported from revit doesn't show materials	7	97	June 29, 2025
Is NVIDIA GEForce GT 710 are compatible with D5?	1	85	June 29, 2025
D5 crashes the system	5	130	June 29, 2025
camera animation clip	3	68	June 27, 2025
D5 Start Error	3	78	June 26, 2025
My render file keeps crashing as soon as loading complete, and I think it's because of scatter	4	833	June 26, 2025
Verification Email	4	96	June 26, 2025
Ryzen AI Max+ PRO 395	3	168	June 25, 2025

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

4532

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…