Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	13	9288	June 11, 2026
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	9053	May 4, 2026
The White Materials Issue in D5	14	584	August 16, 2026
The monitor becomes covered with squares/artifacts	1	43	August 16, 2026
Black and green display in D5 fixed	3	97	August 16, 2026
Not able to download file after AI post processing	7	1183	August 16, 2026
Plusieurs bugs et plantages avec D5 Render 3.1	8	340	August 14, 2026
D5 crashes randomly every time I use it	11	383	August 14, 2026
Intel Arc Pro B65 Creator	1	60	August 14, 2026
Asset Swap Broken after Recent 3.1.1. Update in Revit 2027	1	78	August 12, 2026
Getting error in Ai enhance image	1	62	August 12, 2026
Ai Post Processing not working fixed	1	101	August 10, 2026
Cesium in Video and Pano	5	211	August 10, 2026
D5 driver issues, AMD Radeon RX 6800M, AMD Radeon(TM) Graphics	2	215	August 7, 2026
Edge Sharpness Issue with Custom Background	6	226	August 5, 2026
Problema al usar materiales online fixed , closed	7	242	August 4, 2026
[3.1] Menu display glitches after update fixed	47	1513	August 4, 2026
I can't log into my edu account	2	377	August 3, 2026
How to recover the file from back up folder	1	100	July 31, 2026
desperfectos en vegetacion	1	101	July 30, 2026
D5 Lite In Rhino Beta problems with materials.. moslty opacity known-issue	5	169	July 29, 2026
Height field tracing issue with section tool pending	3	225	July 29, 2026
D5 Launcher open to a black screen	3	198	July 29, 2026
Mirror not Reflecting light source known-issue	16	2599	July 28, 2026
Display and Navigation Glitches in 3.1.0	2	202	July 28, 2026
Artifacts with local exposition activated	5	149	July 28, 2026
Gizmo problem	7	697	July 27, 2026
Real Time Quality : Smooth Render	6	217	July 27, 2026
3.1 Update Laggs and Issues	1	438	July 27, 2026
D5 Render Keeps Freezing and Causing System Instability	1	292	July 26, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

13

9288

June 11, 2026

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…