Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	12	8355	June 2, 2026
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	8114	May 4, 2026
D5 Render shows driver incompatibility on Windows 11 25H2 (RTX 4060 \| Driver 32.0.16.1047)	0	37	June 5, 2026
Cant Log-in to my EDU account	1	30	June 4, 2026
Cesium doesn't work (RED BAR = Data loading failed)	3	42	June 4, 2026
[610.47] D5 Render freezes on startup - RTX 5050	1	68	June 2, 2026
[610.47] i can't open my d5 files	1	60	June 2, 2026
The White Materials Issue in D5	1	78	June 2, 2026
AI Enhancer buggy if using reverse method	9	149	June 1, 2026
Tour - save doesn't work fixed	6	149	May 29, 2026
Problems with my account	3	144	May 29, 2026
Issue with the AI Material Snap	14	1257	May 29, 2026
Cesium Ion - Data Assets Not showing	15	988	May 28, 2026
Rendered EXR image doesn't have full high dynamic HDR range	4	105	May 28, 2026
Effects like glow and lens flare are not included while saving to EXR	1	83	May 28, 2026
d5 crash after loading reaches 9%	3	104	May 27, 2026
Rendered image exposure mismatch	2	144	May 26, 2026
Black screen in Viewport - RTX 4050 Laptop - Urgent assistance needed	1	105	May 25, 2026
Error Graduation / Expiry time	1	91	May 25, 2026
Dlss 3.0 frame generation not working since update 2.5	25	5659	May 25, 2026
Look around key shortcut reset every time to default	1	97	May 25, 2026
Interiors Parallax interiors completely over-exposured using low Sun intensity known-issue	7	439	May 24, 2026
Highlight Local Exposure and Bloom effects doesn't takie into account Exposure Compensation	1	105	May 24, 2026
Custom Background completely disable Cloud shadows	7	234	May 22, 2026
VRTour Online Editor : Music issue known-issue	1	96	May 21, 2026
Sun shadow still visible in GI and reflection channels using Cloud Shadows	1	106	May 21, 2026
Alembic -Problem importing animation using .abc	11	3643	May 20, 2026
Image after rendering	1	110	May 19, 2026
The CPU's role in D5 Render 3.0	3	157	May 18, 2026
D5 file keeps crashing	1	202	May 18, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

12

8355

June 2, 2026

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…