Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7864	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	31	7811	March 9, 2026
Why do I have to log in to D5 every time I start the software?	1	4	April 27, 2026
LOD for grass is always turned on	5	101	April 27, 2026
login not working	2	30	April 27, 2026
the buttons on the stage work but the stage remains unresponsive	1	27	April 27, 2026
Required Lower version for Converting 4D People frrom axyz. It will be great help if you an support for that	1	52	April 24, 2026
Screen flickering during using high amount of clouds with shadows enabled	15	976	April 23, 2026
Light not scaling properly	4	99	April 23, 2026
AI Post processing can't fnd my rendering	8	1561	April 23, 2026
Trees disappear from the frame before the camera passes on the final rendering	10	1957	February 6, 2024
"Out of video memory trying to allocate a rendering resource..."	3	93	April 23, 2026
All settings are lost because D5 load scene on start	1	66	April 22, 2026
Displacement blotchy in shadow area	3	88	April 22, 2026
Log out by the system it self	1	56	April 21, 2026
Education Licenses	1	51	April 21, 2026
Cesium Error: Access Blocked 403r known-issue	19	705	April 21, 2026
Scatter is broken on large irregular areas	7	151	April 21, 2026
Uploading spatial tours	8	93	April 21, 2026
Visual Glitch When Importing Rhino File into D5 (Black/Yellow Screen Artifacts) fixed	7	137	April 21, 2026
DLSS Frame Generation not working	3	135	April 20, 2026
D5 Launcher & LiveSync Run Error	3	138	April 20, 2026
D5 opening problem	8	904	April 20, 2026
D5 3.0.1 syncing to Revit takes too long	1	76	April 20, 2026
PC build setup	1	75	April 20, 2026
Transparent material is buggy	7	174	April 19, 2026
Custom Path - move path points issue on heavy scenes	3	85	April 17, 2026
Brush Tool and Top View Camera Bug after using Cesium (Persistent even after deletion)	4	104	April 17, 2026
The screen freezes while using D5 Render.	1	86	April 17, 2026
D5 Render closes after loading 99%	8	329	April 16, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7864

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…