Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	13	9690	June 11, 2026
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	9489	May 4, 2026
D5 Curated Assets cant accessed even with PRO identity	1	156	September 29, 2026
Strange sync issues in Sketchup	1	37	September 29, 2026
rbz file for sketchUp 2026	1	112	September 29, 2026
D5 preview and render video noise problem	7	310	September 28, 2026
D5 Render takes up 550 GB of storage space.	2	85	September 28, 2026
Almacenamiento DC Launcher	2	60	September 28, 2026
D5 Lite for Rhino 1.2.0.0017 — D3D12 device removed on RTX 5090	1	264	September 24, 2026
XR Tour project always "Failed" after generating	9	689	September 23, 2026
[3.1] Menu display glitches after update fixed	48	2592	September 23, 2026
Could not reach server (timeout). [127.0.0.1:12121], live sync abort	19	1786	September 21, 2026
[Tour XR] Panorama editor - crop tool fail known-issue	4	280	September 17, 2026
Variable set and render	1	181	September 14, 2026
Échec du téléchargement des objets 3D (fichiers de 1 Ko)	1	176	September 14, 2026
D5 crashes and then does not open until the system is restarted.	1	242	September 14, 2026
Materials modified in D5 are reset when opening the file on another PC (Normal in previous versions)	2	256	September 10, 2026
Parts of the Model just disappear after a sync	7	1677	September 9, 2026
The monitor becomes covered with squares/artifacts	7	470	September 9, 2026
VR Scaling Issues in Meta Quest 3	8	382	September 7, 2026
D5 IS CRASHING WHILE RENDERING ON ASUS ROG STRIX 16 RTX 4080 LAPTOP	4	335	September 7, 2026
D5 Lite Install Issue fixed	3	282	September 3, 2026
D5 Render Will Not Open	24	832	August 30, 2026
D5 Lite for Revit fails to launch: SessionGuard cannot write guard.ready when Windows username contains non-ASCII characters	9	435	August 27, 2026
Cesium Issue visible tiling, geo located model known-issue	12	2278	August 26, 2026
Issue with EGPU ROG Mobile XG 5070ti Nvidia graphics fixed	2	325	August 24, 2026
Incorrect CULL behavior when scattering vegetation	3	281	August 24, 2026
could not load D5Lite.	5	287	August 21, 2026
Supported external API, Python API, WebSocket API	1	355	August 20, 2026
Textures missing when open a scene	1	223	August 20, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

13

9690

June 11, 2026

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…