Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7610	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	31	7603	March 9, 2026
Projects not showing in launcher	1	41	April 6, 2026
log in issues	1	16	April 5, 2026
Error activating City known-issue	11	192	April 5, 2026
スケッチアップのインポート	1	122	March 31, 2026
D5 livesync for Rhino forces Rhino 8 to crash when loading the plugin	1	117	March 31, 2026
My model from SketchUp, when imported in D5 often gets those unwnated triangle shapes.	1	109	March 30, 2026
Transparent Material - color space transfer function doesn't work	1	119	March 30, 2026
Interiors Parallax interiors completely over-exposured using low Sun intensity	3	187	March 30, 2026
Issue with the AI Material Snap	10	814	March 29, 2026
Urgent Issue with AI Features and Lighting Presets Since Version 2.10 fixed	3	629	July 27, 2025
3ds max re-sync problem with reseting materials	4	160	March 27, 2026
AI agent (AI Scene Match) unusable for me	15	425	March 27, 2026
BUG REPORT: Ocean duplicates itself in every workset	10	225	March 25, 2026
Cancel free trial	1	84	March 24, 2026
D5 Error After NVIDIA Driver Update – GPU Not Detected (Was Working Before)	2	139	March 23, 2026
Spatial tour export button missing	3	125	March 23, 2026
Cannot render variations of the same scene in one go / queue	5	1516	March 22, 2026
The program stopped running	3	134	March 22, 2026
Conflict between D5 LiveSync and LordOfTheToolbars (LOTT) in SketchUp	1	167	March 20, 2026
D5 Launcher says I do not meet minimum RAM requirements for D5 Lite	4	257	March 18, 2026
D5 freezes when scattering	1	144	March 18, 2026
Stuck in Initializing	2	143	March 18, 2026
Payment issue with Paypal/card	7	799	March 18, 2026
edu account	1	85	March 17, 2026
XR Tour project always "Failed" after generating	5	184	March 16, 2026
Heavy Black and Neon Glitch	8	261	March 13, 2026
D5 Educational liscense	1	116	March 13, 2026
Materials from library gets white	11	554	March 11, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7610

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…