Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	13	9403	June 11, 2026
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	9175	May 4, 2026
D5 Lite Install Issue	1	28	August 31, 2026
D5 Render Will Not Open	24	560	August 30, 2026
D5 Lite for Revit fails to launch: SessionGuard cannot write guard.ready when Windows username contains non-ASCII characters	9	248	August 27, 2026
Revit livesync problem	2	106	August 26, 2026
Cesium Issue visible tiling, geo located model known-issue	12	2087	August 26, 2026
Issue with EGPU ROG Mobile XG 5070ti Nvidia graphics fixed	2	166	August 24, 2026
Incorrect CULL behavior when scattering vegetation	3	168	August 24, 2026
could not load D5Lite.	5	148	August 21, 2026
Supported external API, Python API, WebSocket API	1	132	August 20, 2026
Textures missing when open a scene	1	117	August 20, 2026
Linked Colours Becoming unlinked upon import	1	128	August 20, 2026
The monitor becomes covered with squares/artifacts	5	204	August 18, 2026
Plusieurs bugs et plantages avec D5 Render 3.1	10	644	August 18, 2026
Not able to download file after AI post processing fixed	8	1286	August 18, 2026
The White Materials Issue in D5	14	762	August 16, 2026
Black and green display in D5 fixed	3	170	August 16, 2026
D5 crashes randomly every time I use it	11	477	August 14, 2026
Intel Arc Pro B65 Creator	1	139	August 14, 2026
Asset Swap Broken after Recent 3.1.1. Update in Revit 2027	1	164	August 12, 2026
Getting error in Ai enhance image	1	100	August 12, 2026
Ai Post Processing not working fixed	1	187	August 10, 2026
Cesium in Video and Pano	5	268	August 10, 2026
D5 driver issues, AMD Radeon RX 6800M, AMD Radeon(TM) Graphics	2	347	August 7, 2026
Edge Sharpness Issue with Custom Background	6	308	August 5, 2026
Problema al usar materiales online fixed , closed	7	298	August 4, 2026
[3.1] Menu display glitches after update fixed	47	1781	August 4, 2026
I can't log into my edu account	2	412	August 3, 2026
How to recover the file from back up folder	1	141	July 31, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

13

9403

June 11, 2026

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…