Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	13	8639	June 11, 2026
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	8383	May 4, 2026
License crashing	2	37	June 26, 2026
Urgent: XR Tour Optimization Pipeline Broken – Request for .ply Import Functionality	4	153	June 26, 2026
Clouds shadow issues fixed	2	479	June 26, 2026
D5 opening problem	18	1369	June 24, 2026
D5 Rhino Sync Issue - versions	1	51	June 23, 2026
recovering a corrupted .drs file	2	58	June 22, 2026
D5 Keeps Crushing even if my Laptop is Healthy	1	53	June 22, 2026
Mat ID - the same for different materials known-issue	8	164	June 21, 2026
Verification code, Unbind fixed	4	84	June 19, 2026
D5 Lite: Cannot get changes to save fixed	10	119	June 18, 2026
Skp crashes - d5 lite/d5 render	1	73	June 18, 2026
The White Materials Issue in D5	10	216	June 18, 2026
D5 Files crash after updating recently	12	173	June 17, 2026
Keeps logging out every minute	5	106	June 17, 2026
Problemas de carga de notebook al ejecutar el programa	5	1160	June 16, 2026
D5 Render Will Not Open	6	114	June 16, 2026
MODEL UPDATING ISSUE FROM 3DS MAX	1	74	June 15, 2026
VR renderiza mal el ojo derecho	8	467	June 14, 2026
revit problem	1	69	June 12, 2026
D5 Lite Installation Issue	3	114	June 12, 2026
D5 crashes randomly every time I use it	10	171	June 11, 2026
D5 Render crashing at 99% loading or shortly after opening projects – Need help	1	75	June 11, 2026
[610.47] D5 Render shows driver incompatibility on Windows 11 25H2 (RTX 4060 \| Driver 32.0.16.1047) known-issue	4	727	June 11, 2026
Sun shadow still visible in GI and reflection channels using Cloud Shadows	2	168	June 10, 2026
D5 Pro License Renewal Status	1	67	June 10, 2026
Cesium Bug known-issue	4	127	June 10, 2026
XR Tour upload	3	112	June 9, 2026
Get more dates for D5 Render education license	1	93	June 7, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

13

8639

June 11, 2026

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…