Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	13	8762	June 11, 2026
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	8574	May 4, 2026
D5 Render 3.0.1 – Pro Account Disconnects, AI Post-Processing Connection Errors, and Poor AI Results	0	27	July 7, 2026
D5 Rhino Sync Issue - versions	3	99	July 6, 2026
Spatial Tour Settings	1	49	July 5, 2026
Account keeps getting logged out	8	191	July 1, 2026
D5 Render 3.0 fecha em 99% do carregamento	1	82	June 30, 2026
Educatiional license	1	64	June 29, 2026
The White Materials Issue in D5	12	289	June 29, 2026
Urgent: XR Tour Optimization Pipeline Broken – Request for .ply Import Functionality	4	201	June 26, 2026
Clouds shadow issues fixed	2	523	June 26, 2026
D5 opening problem	18	1523	June 24, 2026
recovering a corrupted .drs file	2	104	June 22, 2026
D5 Keeps Crushing even if my Laptop is Healthy	1	83	June 22, 2026
Mat ID - the same for different materials known-issue	8	201	June 21, 2026
Verification code, Unbind fixed	4	110	June 19, 2026
D5 Lite: Cannot get changes to save fixed	10	163	June 18, 2026
Skp crashes - d5 lite/d5 render	1	96	June 18, 2026
D5 Files crash after updating recently	12	227	June 17, 2026
Keeps logging out every minute	5	137	June 17, 2026
Problemas de carga de notebook al ejecutar el programa	5	1189	June 16, 2026
D5 Render Will Not Open	6	143	June 16, 2026
MODEL UPDATING ISSUE FROM 3DS MAX	1	106	June 15, 2026
VR renderiza mal el ojo derecho	8	497	June 14, 2026
revit problem	1	96	June 12, 2026
D5 Lite Installation Issue	3	163	June 12, 2026
D5 crashes randomly every time I use it	10	209	June 11, 2026
D5 Render crashing at 99% loading or shortly after opening projects – Need help	1	99	June 11, 2026
[610.47] D5 Render shows driver incompatibility on Windows 11 25H2 (RTX 4060 \| Driver 32.0.16.1047) known-issue	4	996	June 11, 2026
Sun shadow still visible in GI and reflection channels using Cloud Shadows	2	200	June 10, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

13

8762

June 11, 2026

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…