Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7627	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	31	7618	March 9, 2026
AI post processing 'Image loading failed'	19	1172	April 6, 2026
Blue Bird bathing idle Bug	1	42	April 6, 2026
Projects not showing in launcher	1	61	April 6, 2026
log in issues	1	39	April 5, 2026
Error activating City known-issue	11	204	April 5, 2026
スケッチアップのインポート	1	124	March 31, 2026
D5 livesync for Rhino forces Rhino 8 to crash when loading the plugin	1	119	March 31, 2026
My model from SketchUp, when imported in D5 often gets those unwnated triangle shapes.	1	111	March 30, 2026
Transparent Material - color space transfer function doesn't work	1	120	March 30, 2026
Interiors Parallax interiors completely over-exposured using low Sun intensity	3	187	March 30, 2026
Issue with the AI Material Snap	10	821	March 29, 2026
Urgent Issue with AI Features and Lighting Presets Since Version 2.10 fixed	3	631	July 27, 2025
3ds max re-sync problem with reseting materials	4	165	March 27, 2026
AI agent (AI Scene Match) unusable for me	15	426	March 27, 2026
BUG REPORT: Ocean duplicates itself in every workset	10	227	March 25, 2026
Cancel free trial	1	84	March 24, 2026
D5 Error After NVIDIA Driver Update – GPU Not Detected (Was Working Before)	2	143	March 23, 2026
Spatial tour export button missing	3	127	March 23, 2026
Cannot render variations of the same scene in one go / queue	5	1520	March 22, 2026
The program stopped running	3	137	March 22, 2026
Conflict between D5 LiveSync and LordOfTheToolbars (LOTT) in SketchUp	1	168	March 20, 2026
D5 Launcher says I do not meet minimum RAM requirements for D5 Lite	4	266	March 18, 2026
D5 freezes when scattering	1	149	March 18, 2026
Stuck in Initializing	2	147	March 18, 2026
Payment issue with Paypal/card	7	802	March 18, 2026
edu account	1	89	March 17, 2026
XR Tour project always "Failed" after generating	5	186	March 16, 2026
Heavy Black and Neon Glitch	8	265	March 13, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7627

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…