Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7307	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	31	7320	March 9, 2026
AI agent (AI Scene Match) unusable for me	14	294	March 9, 2026
My scene's camera angle is way off from how I saved it	2	32	March 9, 2026
Dynamic Flag Scaling ver2.11	4	274	March 9, 2026
EDU License Renewal	8	1226	March 9, 2026
Virtial Tour Upload is Failing at 100%	7	108	March 5, 2026
D5 Render closes after loading 99%	3	77	March 5, 2026
D5 Lite AI does not produce anything	1	59	March 4, 2026
Corrupt video render, constant crash! pending	20	7347	March 4, 2026
Low TDR Value Detected	14	1277	March 4, 2026
Constant Crashes and Frequent Material Loading Issues	4	152	March 3, 2026
LiveSync objects and model misaligned after reopening project (Archicad)	1	80	March 3, 2026
Parts of the Model just disappear after a sync	5	186	March 3, 2026
Need help and advise in buying a new machine	4	126	February 28, 2026
My file crashes when trying to load at 25%	8	107	February 26, 2026
Login in issue	0	69	February 26, 2026
D5 keeps crashing	3	146	February 26, 2026
Conflict between D5 LiveSync and LordOfTheToolbars (LOTT) in SketchUp	0	78	February 25, 2026
Unrealistic representation of rain puddles on a sloping roof	3	1507	February 24, 2026
Insufficient space message	2	99	February 24, 2026
Heavy Black and Neon Glitch	5	160	February 24, 2026
Scene without vegetation when I load it via the launcher!	29	1449	February 23, 2026
Problema de inicio de sesion desde el prgrama	1	70	February 23, 2026
URGENT: VR Beta Mode Issue with Large 1.8GB Project – D5 Pro Annual License	2	97	February 22, 2026
Clouds cast shadow completely doesn't work!	1	101	February 22, 2026
Interiors Parallax interiors completely over-exposured using low Sun intensity	0	85	February 22, 2026
BUG REPORT: Ocean duplicates itself in every workset	8	132	February 20, 2026
Can't put hotspots in a spatial tour	3	101	February 19, 2026
The communication to the D5 Render is abnormal, live sync abort	11	1268	February 19, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7307

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…