Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	13	9374	June 11, 2026
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	9140	May 4, 2026
D5 Lite for Revit fails to launch: SessionGuard cannot write guard.ready when Windows username contains non-ASCII characters	8	151	August 27, 2026
D5 Render Will Not Open	20	490	August 27, 2026
Revit livesync problem	2	43	August 26, 2026
Cesium Issue visible tiling, geo located model known-issue	12	2044	August 26, 2026
Issue with EGPU ROG Mobile XG 5070ti Nvidia graphics fixed	2	111	August 24, 2026
Incorrect CULL behavior when scattering vegetation	3	140	August 24, 2026
could not load D5Lite.	5	137	August 21, 2026
Supported external API, Python API, WebSocket API	1	107	August 20, 2026
Textures missing when open a scene	1	102	August 20, 2026
Linked Colours Becoming unlinked upon import	1	107	August 20, 2026
The monitor becomes covered with squares/artifacts	5	188	August 18, 2026
Plusieurs bugs et plantages avec D5 Render 3.1	10	567	August 18, 2026
Not able to download file after AI post processing fixed	8	1269	August 18, 2026
The White Materials Issue in D5	14	726	August 16, 2026
Black and green display in D5 fixed	3	160	August 16, 2026
D5 crashes randomly every time I use it	11	454	August 14, 2026
Intel Arc Pro B65 Creator	1	121	August 14, 2026
Asset Swap Broken after Recent 3.1.1. Update in Revit 2027	1	145	August 12, 2026
Getting error in Ai enhance image	1	95	August 12, 2026
Ai Post Processing not working fixed	1	169	August 10, 2026
Cesium in Video and Pano	5	251	August 10, 2026
D5 driver issues, AMD Radeon RX 6800M, AMD Radeon(TM) Graphics	2	325	August 7, 2026
Edge Sharpness Issue with Custom Background	6	292	August 5, 2026
Problema al usar materiales online fixed , closed	7	285	August 4, 2026
[3.1] Menu display glitches after update fixed	47	1711	August 4, 2026
I can't log into my edu account	2	402	August 3, 2026
How to recover the file from back up folder	1	133	July 31, 2026
desperfectos en vegetacion	1	128	July 30, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

13

9374

June 11, 2026

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…