Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	6895	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	30	6944	July 29, 2025
Model View is black screen and there are flashing/flickering lights.	3	32	January 29, 2026
D5 Launcher says I do not meet minimum RAM requirements for D5 Lite	1	24	January 29, 2026
D5 Keep Crashing	4	57	January 29, 2026
Water Leak Constant Flow Issue	1	39	January 29, 2026
Gizmo problem	6	36	January 28, 2026
assets materials not saved, using no cloud.	1	20	January 28, 2026
Problems with loading Assets inside D5	3	35	January 28, 2026
Scene suddenly very dark and high contrast after restart – materials unchanged	2	42	January 28, 2026
If you render whilst viewport is in Smooth the output is different than when in Precise	21	1157	January 28, 2026
Render Preview doesn't work when Copy Material mode is enabled	1	28	January 28, 2026
D5 keeps crashing	4	56	January 28, 2026
Suscripción mensual	1	30	January 28, 2026
D5 3.0 Problem with Teams workflow – Scenes lost after saving from Central File	5	86	January 28, 2026
D5Lite not running - just freezes my system	11	187	January 28, 2026
Invert option for AO doesn't work	0	23	January 28, 2026
D5 Render Education got Signed out	3	28	January 27, 2026
Storage issue on the myspace / showreel / XR tours	1	51	January 27, 2026
5D Rendering issue	1	30	January 27, 2026
REVIT SYNC	1	21	January 27, 2026
The connection to the D5 Render is abnormal Sketchup	11	3801	January 27, 2026
Roll back to 2.11 Version	2	58	January 27, 2026
D5 2.11 Download	2	898	January 27, 2026
Transparent material is blinking on animation if it is lightened from inside and camera movement problem	0	51	January 24, 2026
No way to multiple select Scatters for delete them or group	1	40	January 26, 2026
Cesium setup missing in D5 EDU (no option to add token in Workspace)	2	66	January 26, 2026
Camera transitions issue after 3.0 update	0	53	January 24, 2026
AI agent (AI Scene Match) unusable for me	11	193	January 23, 2026
What kind of file management is this?	6	134	January 23, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

6895

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…