Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	8156	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	7985	May 4, 2026
Sun shadow still visible in GI and reflection channels using Cloud Shadows	1	39	May 21, 2026
Problems with my account	1	24	May 21, 2026
Interiors Parallax interiors completely over-exposured using low Sun intensity	6	353	May 21, 2026
Custom Background completely disable Cloud shadows	6	139	May 21, 2026
Alembic -Problem importing animation using .abc	11	3560	May 20, 2026
Image after rendering	1	47	May 19, 2026
The CPU's role in D5 Render 3.0	3	96	May 18, 2026
D5 file keeps crashing	1	87	May 18, 2026
Watermark for Pro Users	1	72	May 17, 2026
Cannot save presets to my STUDIO - presets or other things	1	64	May 17, 2026
Cesium Ion - Data Assets Not showing	14	855	May 17, 2026
Rendered reflection channel completely ignore transparent surfaces!	7	151	May 17, 2026
Certification problem	5	435	May 15, 2026
Cesium tiles disappearing when rendering a video	1	68	May 15, 2026
Edit camera and camera Edit Path Crashes	12	151	May 14, 2026
Exporting Troubleshooting	1	70	May 13, 2026
Could not reach server (timeout). [127.0.0.1:12121], live sync abort	18	868	May 13, 2026
Ai로 만든 모델들을 사용할수가 없어요	1	74	May 13, 2026
Spatial Tour upload to Showreel	1	67	May 12, 2026
Screen flickering during using high amount of clouds with shadows enabled	28	1333	May 12, 2026
object size 0	1	60	May 12, 2026
Ungroup object from group doesn't work	5	96	May 12, 2026
Facing Problem after updating live sync version fixed	7	93	May 12, 2026
D5 opening problem	10	1094	May 12, 2026
D5 Render unable to detect DELL XPS15 RTX 3050ti GPU	3	2165	May 11, 2026
Same material on diferent models, change the color	1	67	May 11, 2026
Laptop completely shuts down after importing a file to d5	1	86	May 11, 2026
my file is corrupt . how can i recover it. .	1	60	May 11, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

8156

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…