Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	13	9394	June 11, 2026
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	9156	May 4, 2026
D5 Render Will Not Open	23	519	August 28, 2026
D5 Lite for Revit fails to launch: SessionGuard cannot write guard.ready when Windows username contains non-ASCII characters	9	204	August 27, 2026
Revit livesync problem	2	80	August 26, 2026
Cesium Issue visible tiling, geo located model known-issue	12	2073	August 26, 2026
Issue with EGPU ROG Mobile XG 5070ti Nvidia graphics fixed	2	142	August 24, 2026
Incorrect CULL behavior when scattering vegetation	3	151	August 24, 2026
could not load D5Lite.	5	142	August 21, 2026
Supported external API, Python API, WebSocket API	1	122	August 20, 2026
Textures missing when open a scene	1	108	August 20, 2026
Linked Colours Becoming unlinked upon import	1	117	August 20, 2026
The monitor becomes covered with squares/artifacts	5	199	August 18, 2026
Plusieurs bugs et plantages avec D5 Render 3.1	10	596	August 18, 2026
Not able to download file after AI post processing fixed	8	1275	August 18, 2026
The White Materials Issue in D5	14	739	August 16, 2026
Black and green display in D5 fixed	3	166	August 16, 2026
D5 crashes randomly every time I use it	11	467	August 14, 2026
Intel Arc Pro B65 Creator	1	128	August 14, 2026
Asset Swap Broken after Recent 3.1.1. Update in Revit 2027	1	153	August 12, 2026
Getting error in Ai enhance image	1	97	August 12, 2026
Ai Post Processing not working fixed	1	179	August 10, 2026
Cesium in Video and Pano	5	256	August 10, 2026
D5 driver issues, AMD Radeon RX 6800M, AMD Radeon(TM) Graphics	2	335	August 7, 2026
Edge Sharpness Issue with Custom Background	6	299	August 5, 2026
Problema al usar materiales online fixed , closed	7	291	August 4, 2026
[3.1] Menu display glitches after update fixed	47	1748	August 4, 2026
I can't log into my edu account	2	407	August 3, 2026
How to recover the file from back up folder	1	136	July 31, 2026
desperfectos en vegetacion	1	130	July 30, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

13

9394

June 11, 2026

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…