Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	6766	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	30	6831	July 29, 2025
[Program Startup Failed] D5 wont start please help	13	309	January 20, 2026
Material Picker mode - custom keyboard navigation doesn't work	3	51	January 20, 2026
CESIUM Version 3.0.0	7	180	January 20, 2026
AI agent (AI Scene Match) unusable for me	4	85	January 20, 2026
“D5 Pro Only” text appeared in free assets I used	1	27	January 19, 2026
Certification problem	1	33	January 19, 2026
Problems rendering with Cesium at long focal lengths	2	62	January 19, 2026
Student Verification Check	1	22	January 19, 2026
please log in with your Edu account on the bound device.	3	45	January 19, 2026
Program Startup Failed	2	68	January 18, 2026
Issue with Custom Path + Decals in D5 3.0	0	48	January 17, 2026
Dont working City feature	1	55	January 16, 2026
D5Lite not running - just freezes my system	5	70	January 16, 2026
Textures Glitched/Showing up Black with wrong lighting	1	41	January 16, 2026
FREEZING	1	65	January 16, 2026
Could not reach server (timeout). [127.0.0.1:12121], live sync abort	17	175	January 16, 2026
Cant login to my D5 pro account in the app	5	56	January 15, 2026
Need urgent help, D5 is faulty	2	105	January 15, 2026
Post processing is stuck at waiting	9	867	January 15, 2026
PROBLEM WITH "AI MATERIAL SNAP" and others	2	56	January 15, 2026
UV: stretch vs rotation	7	111	January 15, 2026
D5 3.00 - Animation Shot Transitions Issue fixed	5	163	January 14, 2026
D5 Render 3.0 Black screen pending	1	96	January 14, 2026
D5 Terrain reset after low TDR value error	5	129	January 14, 2026
Unwanted Camera Movement When Adding Scene Pauses in Animation	1	97	January 13, 2026
Massive FPS Drop (1 FPS) & Crash after updating to D5 3.0 (Old Project Migration)	5	240	January 12, 2026
Can't open file via launcher	1	62	January 12, 2026
File will not open between 2.xx and 3.0	1	107	January 12, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

6766

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…