Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	13	9227	June 11, 2026
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	8992	May 4, 2026
Not able to download file after AI post processing	5	1145	August 13, 2026
Asset Swap Broken after Recent 3.1.1. Update in Revit 2027	1	31	August 12, 2026
Getting error in Ai enhance image	1	31	August 12, 2026
Ai Post Processing not working	1	56	August 10, 2026
Black and green display in D5	1	50	August 10, 2026
Cesium in Video and Pano	5	191	August 10, 2026
D5 driver issues, AMD Radeon RX 6800M, AMD Radeon(TM) Graphics	2	149	August 7, 2026
Plusieurs bugs et plantages avec D5 Render 3.1	7	248	August 6, 2026
Edge Sharpness Issue with Custom Background	6	183	August 5, 2026
Problema al usar materiales online closed , fixed	7	216	August 4, 2026
[3.1] Menu display glitches after update fixed	47	1440	August 4, 2026
I can't log into my edu account	2	365	August 3, 2026
How to recover the file from back up folder	1	84	July 31, 2026
desperfectos en vegetacion	1	83	July 30, 2026
D5 Lite In Rhino Beta problems with materials.. moslty opacity known-issue	5	148	July 29, 2026
Height field tracing issue with section tool pending	3	202	July 29, 2026
D5 Launcher open to a black screen	3	172	July 29, 2026
Mirror not Reflecting light source known-issue	16	2568	July 28, 2026
Display and Navigation Glitches in 3.1.0	2	177	July 28, 2026
Artifacts with local exposition activated	5	139	July 28, 2026
Gizmo problem	7	668	July 27, 2026
Real Time Quality : Smooth Render	6	194	July 27, 2026
3.1 Update Laggs and Issues	1	380	July 27, 2026
D5 Render Keeps Freezing and Causing System Instability	1	251	July 26, 2026
Model moves position after syncing if pivot has been previously synced in D5	7	202	July 22, 2026
Custom Path Issues - Camera Jump & Invisible Models	1	103	July 22, 2026
Multi-Editor File in 3.1	1	105	July 22, 2026
D5 Render Will Not Open	18	409	July 22, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

13

9227

June 11, 2026

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…