Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	13	9138	June 11, 2026
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	8902	May 4, 2026
Edge Sharpness Issue with Custom Background	6	94	August 5, 2026
Problema al usar materiales online fixed , closed	7	146	August 4, 2026
[3.1] Menu display glitches after update fixed	47	1257	August 4, 2026
I can't log into my edu account	2	323	August 3, 2026
Plusieurs bugs et plantages avec D5 Render 3.1	3	129	August 3, 2026
How to recover the file from back up folder	1	63	July 31, 2026
desperfectos en vegetacion	1	65	July 30, 2026
D5 Lite In Rhino Beta problems with materials.. moslty opacity known-issue	5	122	July 29, 2026
Height field tracing issue with section tool pending	3	180	July 29, 2026
D5 Launcher open to a black screen	3	133	July 29, 2026
Mirror not Reflecting light source known-issue	16	2529	July 28, 2026
Display and Navigation Glitches in 3.1.0	2	138	July 28, 2026
Artifacts with local exposition activated	5	119	July 28, 2026
Gizmo problem	7	642	July 27, 2026
Real Time Quality : Smooth Render	6	166	July 27, 2026
3.1 Update Laggs and Issues	1	279	July 27, 2026
D5 Render Keeps Freezing and Causing System Instability	1	184	July 26, 2026
Cesium in Video and Pano	1	101	July 26, 2026
Model moves position after syncing if pivot has been previously synced in D5	7	168	July 22, 2026
Custom Path Issues - Camera Jump & Invisible Models	1	88	July 22, 2026
Multi-Editor File in 3.1	1	92	July 22, 2026
D5 Render Will Not Open	18	359	July 22, 2026
What kind of error is this? Licht?	5	579	July 21, 2026
Education License Expired After Update	1	104	July 21, 2026
My D5 no longer works after latest update of D5Lite	1	131	July 20, 2026
Free version d5 render installer 2.8.1	1	110	July 20, 2026
The rendering of the clouds in 3.1 is worse than in 3.0!	1	163	July 20, 2026
Make only the shadow brighter	1	97	July 20, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

13

9138

June 11, 2026

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…