Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	13	8911	June 11, 2026
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	8738	May 4, 2026
My D5 no longer works after latest update of D5Lite	1	12	July 20, 2026
Repeated Login Failures Disrupting My Work	2	12	July 20, 2026
Free version d5 render installer 2.8.1	1	12	July 20, 2026
The rendering of the clouds in 3.1 is worse than in 3.0!	1	25	July 20, 2026
Make only the shadow brighter	1	25	July 20, 2026
Model moves position after syncing if pivot has been previously synced in D5	1	27	July 19, 2026
[3.1] Menu display glitches after update known-issue	27	498	July 19, 2026
When I click play presentation it’s just a black screen fixed	5	87	July 19, 2026
File Performance & AI Feature Glitch	3	135	July 17, 2026
D5 suddenly can't read my Grahpics card and Driver Version. I can't open it now.	1	37	July 17, 2026
D5 isometric camera does not work properly	2	51	July 16, 2026
D5 Render Will Not Open	14	255	July 16, 2026
Critical Issue: Large Project No Longer Opens After Updating to D5 3.1	1	146	July 15, 2026
D5 Render Crashing After Latest Update of D5	1	86	July 15, 2026
Clouds cast shadow completely doesn't work!	4	455	July 13, 2026
[3.1] Image Size settings in 3.1 jumps to random size fixed	4	295	July 10, 2026
D5Render installation verification failed with session name "Benoît"	1	91	July 9, 2026
File format error	1	92	July 9, 2026
My Pro session disconnects when rendering	1	101	July 8, 2026
Isometric view for city scale: viewport clipping	3	327	July 8, 2026
Revit Textures and Colors fail to load into D5	3	259	July 8, 2026
Cesium buildings not showing up in reflections	1	81	July 8, 2026
D5 Files crash after updating recently	13	334	July 8, 2026
D5 Render 3.0.1 – Pro Account Disconnects, AI Post-Processing Connection Errors, and Poor AI Results	1	187	July 8, 2026
D5 Rhino Sync Issue - versions	3	131	July 6, 2026
Spatial Tour Settings	1	85	July 5, 2026
Account keeps getting logged out	8	243	July 1, 2026
D5 Render 3.0 fecha em 99% do carregamento	1	115	June 30, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

13

8911

June 11, 2026

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…