Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7840	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	31	7800	March 9, 2026
LOD for grass is always turned on	3	55	April 24, 2026
Highlighted Scatter object is not highlighted in Content	2	44	April 24, 2026
Grass material issue	0	30	April 24, 2026
Required Lower version for Converting 4D People frrom axyz. It will be great help if you an support for that	1	43	April 24, 2026
Screen flickering during using high amount of clouds with shadows enabled	15	965	April 23, 2026
Light not scaling properly	4	92	April 23, 2026
AI Post processing can't fnd my rendering	8	1546	April 23, 2026
Trees disappear from the frame before the camera passes on the final rendering	10	1955	February 6, 2024
"Out of video memory trying to allocate a rendering resource..."	3	81	April 23, 2026
All settings are lost because D5 load scene on start	1	60	April 22, 2026
Displacement blotchy in shadow area	3	82	April 22, 2026
Log out by the system it self	1	50	April 21, 2026
Education Licenses	1	43	April 21, 2026
Cesium Error: Access Blocked 403r known-issue	19	680	April 21, 2026
Scatter is broken on large irregular areas	7	139	April 21, 2026
Uploading spatial tours	8	91	April 21, 2026
Visual Glitch When Importing Rhino File into D5 (Black/Yellow Screen Artifacts) fixed	7	129	April 21, 2026
DLSS Frame Generation not working	3	108	April 20, 2026
D5 Launcher & LiveSync Run Error	3	124	April 20, 2026
D5 opening problem	8	890	April 20, 2026
D5 3.0.1 syncing to Revit takes too long	1	70	April 20, 2026
PC build setup	1	66	April 20, 2026
Transparent material is buggy	7	167	April 19, 2026
Custom Path - move path points issue on heavy scenes	3	79	April 17, 2026
Brush Tool and Top View Camera Bug after using Cesium (Persistent even after deletion)	4	101	April 17, 2026
The screen freezes while using D5 Render.	1	82	April 17, 2026
D5 Render closes after loading 99%	8	322	April 16, 2026
Scatter - Divide area destroys current areas	0	85	April 15, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7840

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…