Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7527	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	31	7512	March 9, 2026
Asset Browser doesn't store their position on screen while D5 restart	0	20	March 27, 2026
Error activating City	0	22	March 27, 2026
3ds max re-sync problem with reseting materials	4	77	March 27, 2026
Issue with the AI Material Snap	9	739	March 27, 2026
AI agent (AI Scene Match) unusable for me	15	364	March 27, 2026
EDU License Renewal	10	1347	March 26, 2026
BUG REPORT: Ocean duplicates itself in every workset	10	207	March 25, 2026
Cancel free trial	1	64	March 24, 2026
D5 Error After NVIDIA Driver Update – GPU Not Detected (Was Working Before)	2	103	March 23, 2026
Spatial tour export button missing	3	98	March 23, 2026
Cannot render variations of the same scene in one go / queue	5	1483	March 22, 2026
The program stopped running	3	108	March 22, 2026
D5 Educational License Approval	2	66	March 22, 2026
Conflict between D5 LiveSync and LordOfTheToolbars (LOTT) in SketchUp	1	146	March 20, 2026
D5 Launcher says I do not meet minimum RAM requirements for D5 Lite	4	221	March 18, 2026
D5 freezes when scattering	1	113	March 18, 2026
Stuck in Initializing	2	102	March 18, 2026
Payment issue with Paypal/card	7	788	March 18, 2026
edu account	1	70	March 17, 2026
XR Tour project always "Failed" after generating	5	157	March 16, 2026
Heavy Black and Neon Glitch	8	237	March 13, 2026
D5 Educational liscense	1	96	March 13, 2026
Materials from library gets white	11	495	March 11, 2026
Parts of the Model just disappear after a sync	6	263	March 11, 2026
Can't delete Floor Plan in Space Tour editor	9	538	March 11, 2026
D5 Render closes after loading 99%	4	175	March 10, 2026
Virtial Tour Upload is Failing at 100%	9	194	March 10, 2026
My scene's camera angle is way off from how I saved it	2	122	March 9, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7527

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…