Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	11	7477	July 1, 2025
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	31	7474	March 9, 2026
D5 Error After NVIDIA Driver Update – GPU Not Detected (Was Working Before)	1	20	March 22, 2026
Cannot render variations of the same scene in one go / queue	5	1451	March 22, 2026
The program stopped running	3	64	March 22, 2026
D5 Educational License Approval	2	13	March 22, 2026
Conflict between D5 LiveSync and LordOfTheToolbars (LOTT) in SketchUp	1	124	March 20, 2026
Spatial tour export button missing	2	57	March 19, 2026
I can’t receive a verification code to my email for unbinding my device	2	55	March 19, 2026
D5 Launcher says I do not meet minimum RAM requirements for D5 Lite	4	196	March 18, 2026
D5 freezes when scattering	1	82	March 18, 2026
Stuck in Initializing	2	75	March 18, 2026
Payment issue with Paypal/card	7	781	March 18, 2026
edu account	1	53	March 17, 2026
XR Tour project always "Failed" after generating	5	137	March 16, 2026
Heavy Black and Neon Glitch	8	220	March 13, 2026
D5 Educational liscense	1	78	March 13, 2026
Materials from library gets white	11	452	March 11, 2026
Parts of the Model just disappear after a sync	6	236	March 11, 2026
Can't delete Floor Plan in Space Tour editor	9	525	March 11, 2026
D5 Render closes after loading 99%	4	160	March 10, 2026
Virtial Tour Upload is Failing at 100%	9	176	March 10, 2026
AI agent (AI Scene Match) unusable for me	14	341	March 9, 2026
My scene's camera angle is way off from how I saved it	2	107	March 9, 2026
Dynamic Flag Scaling ver2.11	4	297	March 9, 2026
EDU License Renewal	8	1302	March 9, 2026
D5 Lite AI does not produce anything	1	91	March 4, 2026
Corrupt video render, constant crash! pending	20	7560	March 4, 2026
Low TDR Value Detected	14	1351	March 4, 2026
Constant Crashes and Frequent Material Loading Issues	4	208	March 3, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

11

7477

July 1, 2025

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…