Tech Support

Topic	Replies	Views	Activity
[Hot issue] D5 files do not open after loading until 99% D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…	13	8933	June 11, 2026
How to report a bug Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…	32	8756	May 4, 2026
[3.1] Menu display glitches after update known-issue	28	565	July 22, 2026
Custom Path Issues - Camera Jump & Invisible Models	1	32	July 22, 2026
Model moves position after syncing if pivot has been previously synced in D5	6	55	July 22, 2026
Multi-Editor File in 3.1	1	19	July 22, 2026
Real Time Quality : Smooth Render	1	21	July 22, 2026
Artifacts with local exposition activated	1	17	July 22, 2026
D5 Render Will Not Open	18	274	July 22, 2026
D5 Launcher open to a black screen	1	20	July 21, 2026
What kind of error is this? Licht?	5	526	July 21, 2026
Education License Expired After Update	1	28	July 21, 2026
Height field tracing issue with section tool	1	49	July 21, 2026
My D5 no longer works after latest update of D5Lite	1	48	July 20, 2026
Repeated Login Failures Disrupting My Work	2	40	July 20, 2026
Free version d5 render installer 2.8.1	1	36	July 20, 2026
The rendering of the clouds in 3.1 is worse than in 3.0!	1	60	July 20, 2026
Make only the shadow brighter	1	49	July 20, 2026
When I click play presentation it’s just a black screen fixed	5	105	July 19, 2026
File Performance & AI Feature Glitch	3	164	July 17, 2026
D5 suddenly can't read my Grahpics card and Driver Version. I can't open it now.	1	48	July 17, 2026
D5 isometric camera does not work properly	2	62	July 16, 2026
Critical Issue: Large Project No Longer Opens After Updating to D5 3.1	1	181	July 15, 2026
D5 Render Crashing After Latest Update of D5	1	97	July 15, 2026
Clouds cast shadow completely doesn't work!	4	460	July 13, 2026
[3.1] Image Size settings in 3.1 jumps to random size fixed	4	311	July 10, 2026
D5Render installation verification failed with session name "Benoît"	1	96	July 9, 2026
File format error	1	102	July 9, 2026
My Pro session disconnects when rendering	1	111	July 8, 2026
Isometric view for city scale: viewport clipping	3	334	July 8, 2026

[Hot issue] D5 files do not open after loading until 99%

D5 Render Version: Latest Version 2.7 Graphics Card: Nvidia Gforce RTX 4070 TX Driver Version: 552.22 Issue Description: I cannot open the models I created using the latest version (2.7) of D5. The files load until 9…

13

8933

June 11, 2026

How to report a bug

Installation error? Bugs to report? We have reliable technical support here Please describe in detail with necessary pictures If you think you have discovered a bug in D5 RENDER, we would like to hear about it so we ca…