Before the update, everything was working fine. Since the update, we also tried the automatic TDR fix proposed by D5, which restarts the computer and changes the setup.
However, in both cases, when we try to load large files, the system crashes after approximately 20 seconds without any error message.
We are faced with two scenarios:
If we keep the original setup, the file fails due to low TDR.
If we apply the manual fix, the file crashes after 20 seconds, and we can’t pinpoint the cause.
Do you have any suggestions for what might be causing this issue?
We have already attempted updating the graphics card driver.
While some large files load successfully, others continue to encounter TDR-related issues. Implementing the TDR fix prevents the typical TDR error from appearing, but the software still closes unexpectedly. We also adjusted the registry value to 120 as a potential solution, yet the software continues to close without displaying an error.
Please let us know if there are any further recommendations for addressing this persistent issue.
Hi there, thank you for sharing this information, but I may need you to also send the information regarding your System and its Memory Speed, please refer to the images below:
Hi, thank you for sending this information. You mentioned “While some large files load successfully, others continue encountering TDR-related issues.”
Have you updated to the 2.9.1 hotfix? (Still in gray-scale but users are gradually able to download it)
Were there any common denominators of the files that encountered this issue?
if you have changed the TDR Registry and the crash is evident, does it occur after you update the assets, or did it happen abruptly?
Can you please check your GPU’s statistics through the task manager or GPU-Z while opening the files experiencing this crash and see if there are spikes or abnormal numbers?
Please try to roll back your graphic drivers to GeForce Game Ready Driver-561.09 - WHQL
We would also appreciate it if you confirm the questions Leah asked, so we can further assess this issue:
If you have noticed an abnormal rise of temperature it might be worth checking out this topic:
A user was also able to point out the sudden crash they experienced and was able to solve it through “lowering the GPUPowerTarget to 80% while keeping the GPU ventilation at maximum to eliminate the issue of the temperature rise, and I discovered with this setting that I no longer had a problem rendering 4K videos in the empty scene.”Feedback on video crashes and black screen - Get Help - D5 RENDER FORUM
Hi there. The 2.9.1 hotfix is still in gray-scale release, which means it is gradually being uploaded to random users; the official release will follow. I appreciate your understanding.
