Hi
I find that after setting up a scene through Rhino live sync, and saving both the rhino and D5 files, I often come back to find that D5 shows my rhino objects as default white again. Its starting to become quite tiring having to keep reapplying materials everytime I launch d5
I also have a building linked to D5 via Revit and all those materials remain as expected. It just seems to be the rhino geometry that doesn’t hold its D5 materials.
Any ideas?
Appreciate your time in advance
Hi there,
May I know what version of Rhino you are using?
May I know what version of D5 Render you are also using?
Would it be possible for you to send your Rhino Model file? You can send it via DM or via email at support@d5techs.com. So that I could further investigate what is causing this issue.
Cheers,
Aryan
Hi Aryan
Thanks for your prompt reply
Rhino version - Version 8 SR9 (8.9.24194.18121, 2024-07-12)
D5 - 2.8.0.0471
Emailing you the rhino model file now.
Thanks
Hi there,
May I also know your D5 Live Sync version?
Would it be also possible to send in your D5 Scene file for further checking?
Please also include your log files.
Cheers,
Aryan
Ill send the D5 scene and log files via email
Thanks
Hi
I am facing some simlilar issues
I updated to Rhino 8 SR9 today as well, and was facing some issues with rhino mapping lost and d5 and Rhino was running very slow. Had to roll back to an earlier rhino version for it to be fixed. i didnt have so much time for troubleshooting because of a deadline. But i think it has to do with the latest rhino update.
Okay, thanks.
Good to know its not just me then
Appreciate you looking into it so promptly
Do you think there will be a new update for D5 sync released sometime soon that resolves this? Or will I need to roll back my Rhino ?
Sorry for the issue, we are looking into this issue. Just for confirmation, you are both using the latest Rhino 8 SR9 version, it works fine with previous Rhino versions but appear errors after updating to this version, right?
This version of Rhino should be compatible as well, if it’s convenient, can we book a remote assistance with you so that our team can troubleshoot it for you? Please check private messages for specific contact information. Thanks for your patience. 
Hope you are all doing well. Our team didn’t reproduce this issue with Win11+Rhino 8 SR9, so I need to collect more info on your PC environment to check it further. 
Please tell me
you can provide the two screenshots for me, thanks!
I had the same problem with the newest livesync release. If you encounter this issue, the only possible solution I know is to downgrade your workflow back to the Sync Plugin, not the Live Sync plugin. You can uninstall the livesync and download the sync versionn again and install it
Hello @studiomaybebxl
Thanks for reporting and sharing.
Just for confirmation, are you using Rhino 8 SR9 version as well?
no rhino 7
Hi, thanks for the reply. Please send a Rhino model file with the issue to us for testing on our end. Thank you so much.
Hello @daniel2
Thanks for your reply. Have you sent us your scene files?
Our team wants to arrange remote assistance for you to check further about this issue, is it convenient for you? Please check your DM. Thanks.
HI!
I’ve been having the same problem with my materials resetting each time I start my D5 livesync. If a layer is turned off in my Rhino file when i save it, the next time i connect with d5 livesync, any materials exclusively on that turned off layer reset to their default import from rhino. The materials on layers that were turned on remain the same as when i saved the rhino file. Extremely frustrating when working with a large file with many layers.
If i revert back to the sync plugin rather than the livesync, will my D5 project still open with materials? Working on tight deadlines here so i don’t have much wiggle room to lose progress.
thanks!
Same issue here. graphics card is nvidia quadro rtx3000. I tried with both rhino 7 and 8, and both with rhino live sync and rhino sync. Please solve this issue soon, as it makes this program much less useable for our pipeline. thank you
Hi there may I know the version of your d5 render to Rhino Livesync that you are currently using? Thank you.
