Rhino Livesync - Materials lost

Hello, both files are located on the working computer (C:\Users\Administrator\Desktop\Desktop). I do use a laptop with file sharing to this computer, but I am not using it for this project.

I started modeling the 3D using the server file, but once the file got bigger and took longer to load, I moved it to the SSD of my workstation. Some textures I used were drag and drop directly from the server into D5, so I understand those could potentially be lost. However, even textures I configured directly inside D5 lost their settings.

For example, I applied a matte porcelain tile (I didn’t change the texture itself, only adjusted settings like specular), and when I toggled layers on and off, then closed and reopened the software, the settings were lost.

Considering that both files are on the workstation (meaning they are not being opened over the network), what else can I do to avoid this issue?

For now, I switched my plugin from Live Sync to only Sync. I deleted the Live Sync model and opened the Sync model in the same file to keep the cameras. I haven’t configured materials yet, so I don’t know if this will change anything.

Is there any other information I can provide? What do you suggest I do to successfully finish this render?

Hi @gusoares.arq

I tried replicating this issue by following your description, but the material information seems to remain on my end despite hiding/unhiding the layer, then completely closing then reopening the file.

Can you perhaps record a video of the whole process?

Hello there,

I am currently also facing the same issue. It is getting tedious because every time I hide the ceiling layer on my rhino file to model things. Live sync it to d5, and then after a while turn the ceiling layer back on, the material of the ceilign layer that i have set in d5 have all turn to the rhino default material.

Hi @login

I apologize for the inconvenience and for the late reply. Can you provide us with the following:

  • Video Recording of the whole process
  • Which D5 Render Version, Rhino Version, and Plug-in Version you’re currently using? Please send us a screenshot

Hi,
I have the same issue too. All the materials in my main synced model are gone. They now appear as the Rhino layer colors. We use D5 Teams in the office. Last night I finished a D5 file, but when one of my coworkers opened it today, all the materials were gone. We work using Live Sync with Rhino 7. The model I finished last night now shows all the materials as the default custom base color.

There is no problem with the materials of the models I imported separately. There is also no issue with the scatters. Only the materials of the model I synced are gone.

Is there any way to restore these materials? My deadline is very close and my project site is really big with a lot of different materials. I saved some of the materials to the team, but not all of them.

Hi @selindrella

Apologies for the delayed response and the inconvenience caused. To help us investigate, could you please confirm:

  • The exact Rhino 7 version and D5 LiveSync plugin version used by you and your coworker
  • Whether the D5 file was saved locally or via D5 Teams, and how your coworker opened it
  • If the missing materials were custom D5 materials or Rhino-based materials
  • Whether the materials appear in the Material Library when your coworker opens the file
  • If the issue also happens when you reopen the file on your own machine

If possible, please also share a screenshot showing the missing materials in the scene and in the Material Editor. Thanks in advance