Steps to Reproduce (optional): Hi, my D5 keeps freezing, at first I thought it was the file size, but I tried with 5 different files and its the same result, at first its normal but at the minute it freezes completly. Normally when my D5 crashes, my PC says this program doesnt respond, but this isnt happening, it only freezes D5. I tried everything, I even uninstall and re install and it didnt worked. Help me please
Hi mate, what’s the version of your system? Can you screenshot it to show the detailed information? It’s probably caused by the old system, if it is, you can update to a new one.
Hi, new update, I could open this file, everything seem to be normal, I could move around several minutes, I tried to render this scene, and form 1 minute, it went up to 6 minutes estimated time before I clicked cancel. It let me click cancel but now its freezed again
Hi Bruce, tried the 2 different options but it didnt worked. I already sent the log files to that mail. Thank you, hope you can help me solve this soon
Hi juan1, We have received your email, from the log file, we can see that your system version is relatively old, and the driver version has not been rolled back to 528.02. The problem is probably caused by that.
If your IT department cannot fix this issue, please tell us, we can arrange remote assistance and will continue to notice this problem.
stucks at a certain point
