Update:
I opened an older D5 file which is for a couple of hours ago(a file from before it crashed and I recovered it and saved it as new) and tried to check the settings for the clip and faced a crash there too. so basically that clip is crashing on another file too. note that there is also 5 clips from couple of weeks ago(first 5) which are crashing too) exactly same as it was when I started the topic
Update 2:
I tried everything I could think of
opening D5 stand-alone
opening with Sketchup
opening the old D5 file
removing or turning off massive parts of the model in case it was heavy
turning off the system for half an hour in case something is wrong or some temperature
issue
turning off dynamic and putting D5 on smooth mode
in all situations, these clips are causing sudden D5 close:
The ones that I had issues with before and solved by themselves after a while(it is odd that the “clip 1” did not crash!)
These two that I created before but made some edits recently and were working fine
Update 3:
I tried duplicating those clips and the duplicated version also made D5 crash
Update 4:
Again! The problem is gone after a while when I started to recreate the crashing clips from scratch. I suddenly clicked on the crashing clips and now they are all working fine!
I need to know what is going on with my file
Hi there,
I apologize for the inconvenience this issue has caused. I have noticed that you have posted multiple concerns on your end in our forum, does it occur in this single file? Nevertheless, Could you perhaps send us your D5 Scene File and Log File so we can further test this issue? You may send it to support@d5techs.com and have it titled “Clov-Forum Clicking on a Clip in Video causes Crash”
You may refer to this link for instructions on how to generate a log file: How to use Support Tool? | User Manual
Hi @clovisbolasco14
Thank you for your response,
The folder you mentioned is over 8GB. do you want me to send it all? If so, is it possible to send you a Dropbox link instead of uploading the whole folder?
Happening again !!
Hi there,
You can zip the folder instead then proceed to transfer it via WeTransfer or DropBox link, either way would suffice. Just make sure that the D5 Folder is zipped so the file size can be reduced. Please send your Scene File and Log File
Thank you @clovisbolasco14
I have sent the Dropbox link of both D5 folder(zipped) and the log file
However, I am not sure what you meant by Scene file. Do you need the Sketchup file link too?
Hi there,
I have received your files and our team will begin testing it. I will be giving you updates as soon as possible, if you have any queries or additional information you may post directly on this topic or message me here in the forum. Thank you so much.
Hi there,
I just opened your file and began testing it. I do suggest optimizing your assets by hiding them when they are not evident in certain scenes, the file size alone is an indicator that the file is heavy and may cause problems if not optimized accordingly.
For reference this is my statistics while running your file, please confirm if you have opened your task manager while running the D5 File since there seems to be a huge difference in the GPU Utilization Percentage considering that your file is quite heavy.
As for the crash that only occurs by “Clicking” the Clips that you have set up, it is also evident on my end, and have forwarded this matter to my team. Thank you.
Additionally, the crash may also be related to the excessively high GPU Usage hence, I also suggest deleting the ‘f2’ folder under your WorkSpace path and then reopening the archive. Once it’s open, refrain from updating the assets until you have lightened your scene file by deleting some assets, including procedurally generated vines. This will help prevent it from crashing again due to excessive video memory usage.
@clovisbolasco14 Thank you so much for your responses.
I confirm that my file is heavy and full of assets, however, I expected more assets to be handled but for now, since there are lots of details and I may mistakenly hide something essential, I am scared of touching anything since I am taking final renders, and after I deliver the project I can try deleting the F2 folder or hiding assets.
I have to note that the crash only happens when clicking certain clips, not others.
This is the main issue, Clip “03” to “04”.
And this is the stat when rendering heavily 2k-60fps 29 clips—a total of 4 minutes length videos.
as you can see even there, the GPU temperature is below 55 degrees
I still have that particular clip problem
sometimes it opens, sometimes it crashes
and it only happens for that certain clip
Hi @nima.mousavi9, we apologize for the inconvenience. We have noted this issue, and it is currently under review. We will contact you once there is a conclusive resolution to this matter.
This is not acceptable
It has been more than 20 days and there is no solution
FYI I started a new project and after 2 days of hard work, it is happening again !!
Now only clicking on the Camera icon to get inside the clips section causes a crash !!
I will probably lose this job and it is so frustrating for me!
Update:
I copied the whole D5 folder to my hard drive and ran it from there (both from SketchUp and stand-alone D5) and it crashed again.
Also, I tried not logged-in in case something changes and no, it crashes again
I found out that clicking on one of the scenes also causes a crash
Hi @nima.mousavi9,
I hope you are doing well? I would like to know if you’ve had a chance to delete the f2 folder as Clovis suggested. I understand how frustrating it can be to encounter VRAM issues, especially when it involves so many assets in your D5 Render file and you have a deadline to meet.
Could you let me know if there are a lot of procedurally generated assets in your scene, like vines or scatter elements? After you delete the f2 folder, please refrain from updating any assets for now. Instead, it would be great to focus on removing any unnecessary items and optimizing your scene for better performance.
If you need assistance, please take a look at the link below for detailed instructions on resolving the out-of-memory problem. [Hot Issue] TDR Problems and Out of Memory Crash Related Issues - Get Help - D5 RENDER FORUM
Also, just a reminder: we are currently in the testing phase of the latest D5 version. If you could send those files to us again, I would be more than happy to test and verify the status with the new version.
Thank you for your patience and understanding!
Hi there,
I apologize for the late response. We’ve conducted testing on multiple devices to determine the root cause of this persistent error. Our findings are:
It seems that the crash whenever the Clip is selected is related to the VRAM consumption. The fact that only the 12GB RTX 4060 successfully opened and rendered confirms this diagnosis.
We do suggest organizing the assets by layers and hiding them in scenes where they are not seen. It is also important to note that there is a current issue regarding the sudden increase of VRAM Consumption on files that were created in the previous version. This issue will be addressed and fixed in the next update.
@clovisbolasco14 thank you for your response
I found a way to deal with it
If I keep the app open for quite a while like an hour it can be opened and works fine
I did put the different assets in layers and turned them off, also I am monitoring the gpu usage, and still problem persists.
I believe it is not related to gpu capability, maybe some software glitches.
I have to note that this problem also accured in a new project which was super light and nothing was heavy in the model
And this particular project is made from scratch in the latest version. There was the crash happening also when clicking on one of the scenes.
At the end, I have to say that the way I deal with it (leaving app open for an hour and then click on the clip) works sometimes but it is not reliable.
