Updated to 2.9 now nothing works, cant even open n new blank file

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21

@Leah_Li I also tried collecting the Log files from D5, and it shows there is a conflict with AlienFXSub Agent. Is that the problem? Whats the fix?

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Hi @vbo2

Thank you so much for the detailed information.

Can you try to disable this conflicting software and check the result again?

Please use the support tool to collect a log file and send it to us (support@d5techs.com) or send a DM to me directly. You can refer to this post on how to collect logs: D5 Support Tool Please attach a link to this post in the email. Thank you.

24

@Leah_Li Sent an email
Still not working
Is there something else I can do?
@Anthony_D5

25

Hi @vbo2

Thank you, we’ll report it to the team as a bug and update you if there’s any progress.

26

Hello @vbo2

Please check your DM. Thank you.