Updated to 2.9 now nothing works, cant even open n new blank file

vbo2 · November 6, 2024, 3:27am

@Leah_Li I also tried collecting the Log files from D5, and it shows there is a conflict with AlienFXSub Agent. Is that the problem? Whats the fix?

Leah_Li · November 6, 2024, 3:40am

Hi @vbo2

Thank you so much for the detailed information.

Can you try to disable this conflicting software and check the result again?

Please use the support tool to collect a log file and send it to us (support@d5techs.com) or send a DM to me directly. You can refer to this post on how to collect logs: D5 Support Tool Please attach a link to this post in the email. Thank you.

vbo2 · November 7, 2024, 1:49am

@Leah_Li Sent an email
Still not working
Is there something else I can do?
@Anthony_D5

Leah_Li · November 7, 2024, 5:59am

Hi @vbo2

Thank you, we’ll report it to the team as a bug and update you if there’s any progress.

Leah_Li · November 7, 2024, 7:38am

Hello @vbo2

Please check your DM. Thank you.

Leah_Li · November 22, 2024, 3:28am

Hello, everyone

The issue has been resolved by disabling this option on the Windows 11 laptop. You might want to try this solution if you are facing a problem with similar characteristics. Thank you.