Hi @riki Thank you for providing the screenshots. Devices with certain CPU models such as Intel Core i9-13900K/KF/KS and i9-14900K/KF/KS are known to cause similar issues.
I recommend updating your BIOS version from the motherboard’s official website and turning off CPU overclocking as well. Please you can proceed with the installation of the new version 2.9 after the update. Kindly reach out to us if the issue persists.
Hi there, apologies for the inconvenience. Kindly restart D5 as administrator and see if the issue persists. Were you able to use version 2.9 at all after updating or this issue started right after updating?
Hi Anthony
unfortunately not able to use D5 at all, issue started right after i updated to 2.9
i tried everything, cant even roll back to older versions, it just does not open any files
Hi @riki, please could you share a copy of your log file to our mailbox support@d5techs.com for further examination. Kindly use the tag Anthony_forum_2.9 in the email, we hope to resolve this issue as soon as possible.
Sorry for the issue. Just for confirmation, can you use D5 2.8 or previous versions normally before? Did this problem occur suddenly after upgrading to 2.9?
Please ensure the ‘Hardware-accelerated GPU scheduling’ is disabled.
Please use the support tool to collect a log file and send it to us (support@d5techs.com) You can refer to this post on how to collect logs: D5 Support Tool You can attach a link to this post in the email.
Just for confirmation, are you using Windows High-contrast themes ? Or are you using
plugins like Mica For Everyone ? Please turn them off and try again.
@Leah_Li I have no Contrast theme on. Also I updated BIOS and all other updated on my computer, and disable the Hardware Acceleration, and still not working.
The small window on the windows bar shows the d5 screen working, but the program window is black. If I add a scene on D5 it also shows the normal image on the thumbnail, while d5 screen is black
Can you try to disable this conflicting software and check the result again?
Please use the support tool to collect a log file and send it to us (support@d5techs.com) or send a DM to me directly. You can refer to this post on how to collect logs: D5 Support Tool Please attach a link to this post in the email. Thank you.
