Hi, I also encounter problem after installing version 2.9. Please see my screenshot.
I use MSI Cyborg 15 A12V with the following spec:
Processor 12th Gen Intel(R) Core™ i7-12650H 2.30 GHz
Installed RAM 32.0 GB (31.7 GB usable)
System type 64-bit operating system, x64-based processor
Graphic NVIDIA GEFORCE RTX 4050 Laptop GPU
Hi there, apologies for the inconvenience. Kindly restart D5 as administrator and see if the issue persists. Were you able to use version 2.9 at all after updating or this issue started right after updating?
Hi Anthony
unfortunately not able to use D5 at all, issue started right after i updated to 2.9
i tried everything, cant even roll back to older versions, it just does not open any files
Hi @riki, please could you share a copy of your log file to our mailbox support@d5techs.com for further examination. Kindly use the tag Anthony_forum_2.9 in the email, we hope to resolve this issue as soon as possible.
For steps on how to collect log files, please refer to D5 Support Tool - Get Help / Tech Support - D5 RENDER FORUM
Hello @reza
Sorry for the issue. Just for confirmation, can you use D5 2.8 or previous versions normally before? Did this problem occur suddenly after upgrading to 2.9?
Please ensure the ‘Hardware-accelerated GPU scheduling’ is disabled.
Hello @riki
Sorry for any inconvenience caused.
Just want to know, have you tried Anthony’s suggestion of updating your BIOS version?
We recently had a known issue related to specific CPUs and yours is exactly the Intel Core i9-14900K. The latest BIOS version may fix related bugs.
For details, you may want to refer to: Does the CPU have a big impact on D5? | User Manual
Hello Leah_Li
i dont know how to update the BIOS, i am waiting for my IT guy to help, i will keep you posted, thanks for the support so far
Hi Leah,
Yes, previously I have no issue, it works normally. The issue occur after I update to the newest version.
I disabled ‘Hardware-accelerated GPU scheduling’ but the problem is not solved yet.
Hi @reza
Thank you for the update.
Please use the support tool to collect a log file and send it to us (support@d5techs.com) You can refer to this post on how to collect logs: D5 Support Tool You can attach a link to this post in the email.
Thank u so much!
Hello Leah-Li and Anthony
i just want to share the good news, the BIOS update worked!!! thank you so much for the support.
Oh, great news, thank you for the updates.
Hi @vbo2
Just for confirmation, are you using Windows High-contrast themes ? Or are you using
plugins like Mica For Everyone ? Please turn them off and try again.
@Leah_Li I have no Contrast theme on. Also I updated BIOS and all other updated on my computer, and disable the Hardware Acceleration, and still not working.
The small window on the windows bar shows the d5 screen working, but the program window is black. If I add a scene on D5 it also shows the normal image on the thumbnail, while d5 screen is black
@Leah_Li I also tried collecting the Log files from D5, and it shows there is a conflict with AlienFXSub Agent. Is that the problem? Whats the fix?
Hi @vbo2
Thank you so much for the detailed information.
Can you try to disable this conflicting software and check the result again?
Please use the support tool to collect a log file and send it to us (support@d5techs.com) or send a DM to me directly. You can refer to this post on how to collect logs: D5 Support Tool Please attach a link to this post in the email. Thank you.
