Hi,
When I’m trying to download the models from Assets the download stuck at 100%. Unable to use them. Attaching screenshot for reference
Please help me to solve this issue.
Hello lintomk,
From the screenshot, it seems the issue is related to the net work. Does this problem happen to other models?
Please run this tool and send me a log file it exports, we will help you find the issue cause.
D5 network stability test - Get Help / Tech Support - D5 RENDER FORUM
Test time: 2022-05-22-23-22-55-480
===========================cancel===========================
Test time: 2022-05-22-23-22-57-729
ISP: Hathway
Server: Airgenie (Chennai)
Latency: 17ms
Dowload: 34.1106mbps
Loss: not available
======================================================
file: http://usa.d5render.d5cdn.com/f2/20190805000144/1.pak, speed 3.06533mbps
======================================================
file: http://usa.asset.d5techs.com/f2/20190805000144/1.pak, speed 3.32434mbps
======================================================
file: http://d5-asset-usa.oss-us-west-1.aliyuncs.com/test/response.json, speed 0.630363mbps
======================================================
======================================================
file: https://d5-asset-usa.oss-us-west-1.aliyuncs.com/test/response.json, speed 0.515869mbps
======================================================
======================================================
Pinging usa.d5render.d5cdn.com [104.26.6.163] with 32 bytes of data:
Reply from 104.26.6.163: bytes=32 time=41ms TTL=57
Reply from 104.26.6.163: bytes=32 time=39ms TTL=57
Reply from 104.26.6.163: bytes=32 time=39ms TTL=57
Reply from 104.26.6.163: bytes=32 time=40ms TTL=57
Ping statistics for 104.26.6.163:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 39ms, Maximum = 41ms, Average = 39ms
Pinging usa.asset.d5techs.com.w.cdngslb.com [116.0.81.216] with 32 bytes of data:
Reply from 116.0.81.216: bytes=32 time=229ms TTL=42
Reply from 116.0.81.216: bytes=32 time=230ms TTL=42
Reply from 116.0.81.216: bytes=32 time=1325ms TTL=42
Reply from 116.0.81.216: bytes=32 time=242ms TTL=42
Ping statistics for 116.0.81.216:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 229ms, Maximum = 1325ms, Average = 506ms
Pinging d5-asset-usa.oss-us-west-1.aliyuncs.com [47.254.114.123] with 32 bytes of data:
Reply from 47.254.114.123: bytes=32 time=238ms TTL=82
Reply from 47.254.114.123: bytes=32 time=1245ms TTL=82
Reply from 47.254.114.123: bytes=32 time=237ms TTL=82
Reply from 47.254.114.123: bytes=32 time=238ms TTL=82
Ping statistics for 47.254.114.123:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 237ms, Maximum = 1245ms, Average = 489ms
Pinging dev.api.d5render.com [47.98.205.109] with 32 bytes of data:
Reply from 47.98.205.109: bytes=32 time=406ms TTL=74
Reply from 47.98.205.109: bytes=32 time=407ms TTL=74
Reply from 47.98.205.109: bytes=32 time=407ms TTL=74
Reply from 47.98.205.109: bytes=32 time=407ms TTL=74
Ping statistics for 47.98.205.109:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 406ms, Maximum = 407ms, Average = 406ms
Pinging temp.network.d5render.com [139.95.4.127] with 32 bytes of data:
Reply from 139.95.4.127: bytes=32 time=1692ms TTL=91
Reply from 139.95.4.127: bytes=32 time=86ms TTL=91
Reply from 139.95.4.127: bytes=32 time=1464ms TTL=91
Reply from 139.95.4.127: bytes=32 time=86ms TTL=91
Ping statistics for 139.95.4.127:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 86ms, Maximum = 1692ms, Average = 832ms
Tracing route to usa.d5render.d5cdn.com [104.26.6.163]
over a maximum of 30 hops:
1 4 ms 1 ms 1 ms gpon.net [192.168.1.1]
2 * 3 ms * 115.99.80.1
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 40 ms 39 ms 39 ms 104.26.6.163
Trace complete.
Tracing route to usa.asset.d5techs.com.w.cdngslb.com [116.0.81.216]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms gpon.net [192.168.1.1]
2 * 3 ms 3 ms 115.99.80.1
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 231 ms 228 ms 228 ms 116.0.81.216
Trace complete.
Tracing route to d5-asset-usa.oss-us-west-1.aliyuncs.com [47.254.114.123]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms gpon.net [192.168.1.1]
2 * 3 ms 3 ms 115.99.80.1
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 478 ms 238 ms 237 ms 47.254.114.123
Trace complete.
Tracing route to dev.api.d5render.com [47.98.205.109]
over a maximum of 30 hops:
1 2 ms 1 ms 1 ms gpon.net [192.168.1.1]
2 * * 3 ms 115.99.80.1
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 413 ms 410 ms 407 ms 47.98.205.109
Trace complete.
Tracing route to temp.network.d5render.com [139.95.4.127]
over a maximum of 30 hops:
1 3 ms 1 ms 1 ms gpon.net [192.168.1.1]
2 * 5 ms 3 ms 115.99.80.1
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 328 ms 87 ms 86 ms 139.95.4.127
Trace complete.
===========================finn===========================
download file done from http://usa.d5render.d5cdn.com/test in 1287 ms
download file done from https://usa.asset.d5techs.com/test in 3540 ms
download file done from https://d5-asset-usa.oss-us-west-1.aliyuncs.com/test in 2064 ms
download file done from http://d5-asset-usa.oss-us-west-1.aliyuncs.com/test in 1741 ms
query API done from https://usa.api.d5render.com/d5-admin/network/test in 7809 ms
query API done from http://temp.network.d5render.com/network/test in 569 ms
This is what I’m getting after running the test
Facing issues with materials as well/
@oliver.j I’m unable to use the software as I’m getting completing stuck at this download 100%.
Please help me with this issue.
Hi lintomk,
Sorry for the inconvenience caused by this problem. To confirm, this problem happens to a specific file, or all files? (If you open an empty scene file, will those models be downloaded successfully?)
Please send me two folders containing logs files as well:
- A folder called logs, in the installation directory of D5 2.2
- A folder called Saved, in C:/Users/your account/AppData/local/d5_immerse
You could send the two logs folders to support@d5techs.com directly, and we will look into it as soon as possible.
Besides, if you need to solve this problem urgently, you could try a complete reinstall:
Thanks,
Oliver
Hi again, from the logs you posted above, we can see that Requests are timed out. Could you please change a network or reboot the router then try again?
Also, how is the speed when you download other files or work in other software?