I have my ‘view’ hotkeys changed, but every day when I log on, it reverts back to the default. Is anyone else experiencing this?
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Yes, it is a rather annoying bug reported to the team in the first days of beta 2.9, we are still waiting for a fix…
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We sincerely apologize for any inconvenience this issue may have caused you. Please be assured that we are aware of the situation and are committed to resolving it in an upcoming release. Thank you for your understanding and patience.
Sorry for the issue.
We fixed the issue of ‘The shortcut settings are reset every time you restart the D5 client’ in the latest update. Could you please help us determine if the issue still persists?
Kindly update to this version and verify the results. Thank you.
For me I have the same behavior, D5 always seems to take my keyboard for a Qwerty when I use an Azerty. tiring that such a problem is not resolved asap. It is a low level problem that should not even exist…
Hi @pxlntwrk
yes, I know.
That’s another issue different from his. We have fixed that issue in the coming update (hotfix version). Please wait for a while. We are expecting you to help us verify that it is fixed at that time.
Our team has been taking the keyboard issue (with AZERTY and QWERTZ layouts)very seriously. Thanks for your patience and understanding…
How do we run the update??
if I click updates it just shows the latest features
Hi @jtubb
Sorry for the confusion caused. 
Current suggestion: Please directly download the latest online version from our website and perform an override installation to check the result. D5 Render | Real-Time 3D Rendering Software
If the problem persists, please use the support tool to collect a log file and send it to me directly or to our mailbox (support@d5techs.com) You can refer to this post of how to collect logs: D5 Support Tool Please attach a link to this post in the email.
Looking forward to your reply. Thank you!
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