Hello, I’m sorry for the inconvenience this issue has caused you. Is this issue evident in other files as well, or is it file-specific? Can you send me the following information, which can help us assess your situation further?
- System Information
- Memory Speed
- VRAM
There are also possible solutions for this and may differ from user to user, you may want to try:
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Upgrade / Update your graphic card drivers or do a clean installation of your graphic card driver - Solution 3 of this link
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Run D5 Render as administrator
1. Right-click on the “D5 Render” icon, and select “Run as admin”
2. Close D5 after entering the welcome page
3. Restart your PC
4. Start and use D5 -
Other software - Malware, firewalls, and anti-virus software can cause unpredictable issues, as well as pop-up blocks, ad blocks, screencasting software or screen extension software, and other software running at the same time.
Note: If this issue is only evident in a particular file, I suggest optimizing it, as it may be too heavy.
Let me know if any of the suggestions helped. Thank you.
thanks very much it is working
2 Likes
Please i’m experiencing the same issue
Hi @sitestudeos
Please also send us the following:
-
System Info
-
VRAM
-
Memory Speed
You may also want to check the solution that I have mentioned previously in this post:
Hi @sitestudeos
To clarify, this issue occurs in all project files, right? Not just a specific D5 File?
- Try to update your driver version to the latest one.
- If it’s possible to reduce the Memory speed to 4000Mhz, I suggests doing so.
More Suggestions:
- Ensure that CPU Overclocking is disabled.
- Since you’re using a laptop, ensure that you’re plugging in your device and have enabled Turbo Mode in your built-in device application.
Version 3.0 please
Hi @himalka
Could you share a bit more detail about the issue you’re encountering with D5 Render 3.0? For example, does it crash on launch or not open at all? Any error message or instant close?