Hi @Clov ! I have the same problem. I’ve allready tried that options and didn’t worked for me:
- I finded that file but i don’t have the part to delete
- i changed the file name and the problem persist
Please hepl
Soy un nuevo usuario y me sucede los mismo…cuando “importo, abro y guardo” se cierra el programa (basicamente cuando abre la ventana del explorador de Windows).
Una pena xq no se si comprar la licencia para que me lo solucionen, primero queria probar el soft. que se ve genial !!
PD: Tb, probe bajar la version 2.10.xxx y me hace lo mismo.
Hi @matipenon
Were you able to do the following? Please check the solution that was shared and let me know if the issue persists.
1 Like
Dear Clov,
I went into the “usr.ini” file and the “LastDir” section is NOT there.
Hi @matipenon
There are several folders with usr.ini files under the usr folder. Please try to check the last one.
- Its contents should be similar to the screenshot i have posted, you can send a screenshot of it privately.
1 Like
Hola @Clov , busque dentro de todas las carpetas archivos “usr.ini”, los abri y ninguno tiene el parrafo que marcas para eliminar (LastDir).
Envie el archivo Zziplog.zip a soporte y aun no me han contestado, sigo sin poder utilizar el Soft.
Thanks for sending.
Hi @matipenon @veroalborghetti @ing.alberto.blanco @vizcabruno
We recently replicated the issue that was experienced by several users. Can you confirm the following:
- Which Country/Region are you currently located in? By chance, from South America?
- Are you an active user of Claro Drive? And is the application running while you were using D5 Render?
Hola @Clov , es asi, a mi me solucionaron el problema los chicos de soporte de D5 (unos genios!!!), les paso info del programa que tiene conflictos con D5, se llama CLARO DRIVE (es una nube de la empresa telefonica Claro, soy de Argentina asi que puede ser que en Sudamerica pase lo mismo si la usan).
No hace falta desintalarla…con quitarla de la Barra de tareas cuando usamos D5 ya funciona…despues la pueden volver a activar y sigue todo normal.
Quiero agradecerte a ti @Clov y espero sirva de ayuda para otros miembros!!
Saludos
Hi @matipenon
Thanks for your kind words~
We were also able to confirm this to other users, and two things are very similar across all who have reported this issue, such as:
- They are from South America. ( Claro Drive can only be used in this region)
- Claro Drive is activated or used.
Anyway, thanks for your cooperation.