[Hot Issue]D5 Crashes when "Save As" or "Save" is used (opening the file explorer)---Qt window conflicts with other DLLs

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21

l have the same problem, can you please review my log files too

22

Hi @cigdemesim

Could you please help us confirm a few details first? This will help us narrow down the cause of the crash:

  • What version of D5 are you currently using?
  • Does the crash happen when using Save, Save As, or both?
  • Does it occur with all projects or only a specific file?
  • Have you recently updated D5 Render or your system (Windows, GPU driver, etc.)?
  • Did this issue occur in the previous version?
23

Hi, I have the same problem too.

I’m using the latest 3.0 version, and the crash occurs when I’m trying to save or save as. This does not occur on the previous version

24

Hi all,

We have identified this issue in this topic.

Please first confirm: you cannot import models, save/save as the current file normally, and D5 will crash.

If so, the problem is caused by the Qt pop-up window conflicting with other DLLs.

You can try:

  1. Exit Claro drive or other cloud storage
  2. Locate and Rename the Autodesk DLL/plugin
    image
    image1126×444 18.7 KB

    Could not reach server (timeout). [127.0.0.1:12121], live sync abort - #16 by ela
  3. If your device has none of the software above, please collect a log file and send to us. Thanks.
25

zziplog.zip (3.

I’ve tried to rename the file, and I don’t have any cloud storage running, but the problem is still persistent. Every time I tried to save (Windows Explorer Open), the app crashed.

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26

I have the same issue. Please help.

27

Hi @empire were you able to try the suggestions from Leah? D5 Crashes when "Save As" or "Save" is used - #24 by Leah_Li

28

I’m having a very similar issue— at first I noticed it was whenever I was trying to render, regardless of project (new/old/etc), like above. However the more I dug, D5 seemed to be crashing whenever an action opened file explorer. Things like “render”, “save as” (save works), “location” within the ender queue menu, etc… even just clicking “file”->“open” crashes D5 once file explorer opens. The only discrepancy between above and myself, is theirs was making it to 25% in some cases, I can’t manage to get that far. It seems likely related to the latest update as I rendered this project the day before with no issues. I also cannot see the “Integrity Check” within the help settings that was suggested… Let me know if any other info could be helpful, thank you!

29

Hi @basekev25

Thanks for your detailed description. It sounds like you’re facing a similar problem. Please check these troubleshooting.

30

D5 Render Version: 3.0.1
Graphics Card: RTX 4070

Issue Description: Opening the save or import dialog would crash D5, no rendering could be done (windows file explorer native dialog)

Crash Details

  • Exception Code: 0xc0000005 (ACCESS_VIOLATION)
  • Faulting Module: MSVCP140.dll
  • Faulting Module Path: D5 Render\framework\MSVCP140.dll
  • Faulting Module Version: 14.00.23918.0 (built 2015)
  • Fault Offset: 0x0000000000018d94
  • Fault Bucket: 1993873178323938580
  • D5 Version: 3.0.0.345

Solution

Replace D5’s bundled MSVCP140.dll with the system version. (MAKE SURE TO COPY THE DLL AND MAKE A BACKUP OF THE D5 DLL FILE)

System DLL Version

  • Version: 14.44.35211.0 (2022)

  • Location: C:\Windows\System32\MSVCP140.dll

Only posting this as its been an Issue the last few days, we figured it out inhouse so want to share it incase someone has this issue also.

Please be careful messing with any files and make sure you know what you are doing before copying the system files

Hope this helps someone :slight_smile:

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31

Hi @MaxP thank you for the feedback. We’ll review this further on our end.

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