After update D5 , I can not open file. It loading to 30% and shutdown. Plz help.
D5 Render Version:
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Issue Description:
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Steps to Reproduce (optional):
Hi @tsurasen, apologies for the inconvenience. Please did this issue occur only on a particular file or D5 shuts down while opening all files?
Please may I know your D5 render version, GPU and the driver version. Kindly share a screenshot of your system information as well as any error message from D5 client before it shuts down.
Please refer to the samples below.
D5 version 2.9.0.0497
Yesterday can open.But after updated today can not open
Hi @tsurasen, we’re really sorry for this experience.
Please confirm if the issue started after updating to version 2.9.0.0497? Are you able to create new scenes in D5 render? If you are not able to create new scenes, kindly send us a copy of your log files at support@d5techs.com with the tag Anthony_Forum.
To share your log files, check out D5 Support Tool - Get Help / Tech Support - D5 RENDER FORUM