Cannot solve the problem using the solutions provided 'The program cannot be launched because of DLL errors in the system’

Hi Leah,

Power supply checks out.

GPU is at a good temperature.

XMP is not available as overclocking on my unit is disabled by the manufacturer.

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Please check your DM. :pray:

Still no solution to this problem?

Hi there, welcome to the forum. I am here to assist with your query. Would it be possible for you to share the following screenshots with us? Looking forward to assisting you; thank you~



D5 Render Version: 2.8.0.0471
Graphics Card: NVIDIA GeForce RTX 4060
Driver Version: 32.0.15.6590
Issue Description: There is a problem with the system that doesn’t permit d5 to be launched

image

Hi there. I am so sorry for the inconvenience. Can you send me the following information? Please refer to the following images.



You may also want to try the following:

  • Update the BIOS to the latest version (released in April) or disable CPU overclocking, RAM XMP profile and Intel Turbo Boost/restore them to the default values.
  • Try a clean installation of the graphics card driver and change a path to install D5 Render
  • Try to fix the issue with the DXR Repairment tool

You may refer to this link for a detailed instruction: Why prompt ‘The program cannot be launched because of DLL errors…’ or ‘Program Startup Failed’?

Let me know if any of these helps, thank you

Hello, I’m getting startup problem. Everything was working fine until recent windows update. I tried uninstalling last update, updated nvidia driver, updated bios, but nothing worked. My RAM has 2,3 GB of reserved hardware memory, wonder could that cause the problem?
screens below
thanks




Hi there, I apologize for the incovenience this issue has caused. Basing on the screenshots that you have provided, it seems that your memory speed is over 4000Mhz. It is recommended to have it below 4000 Mhz; you could go to BIOS and turn off XMP to change the memory speed, or try to update the BIOS version.

You may also refer to this video reference: https://www.youtube.com/watch?si=U5usadsmYwEfYaA1&v=h-MLhGMtheM&feature=youtu.be

Let me know if this helps. Thank you~

I also got this problem and fixed it by unistalling amd adrenaline software for amd gpu, geforce experience for nvdia graphics

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Hi, thank you for sharing how you were able to fix this issue. Although it might be on a case-to-case basis, it’s worth a try, especially if your drivers are not up-to-date. Again, thank you~

Hi, problem was solved by updating BIOS. Reserved hardware memory is gone now and it works fine. Also my memory speed is same, its 5600 MT/s not MHz.
Thanks

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Hi!

Thanks a lot for updating us. :sparkling_heart:
Could I know your device model, is it HP? HP Invictus Laptop?

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