Hi , today I purchased D5 Render and confirm the license in D5 account center;
but when I login email in d5 program, it showed “Wrong email or Password”
Is there any settings of the firewall changed to allow to connect to server?
In the Windows Firewall Settings, there is one D5 Render item “d5_launcher.exe” only, can you please share your server ports in a private message, thanks a lot.
Hello,
could you log in this site: D5 Render ?
And does it show you have Pro subscription?
If yes, then the problem is only with the client app. You need to turn off antivirus software/ Windows defender, then reopen D5 Render and log in again.
If the problem remains, do you use company network? If your company has special blocking settings, please let me know, and I will send you our server address to add them to whitelist.
My pleasure, and I am glad to hear it. By the way, now if you turn on firewall then open D5, it should work as well, right? I think it only affects the first time you logged in D5 Render.
Hi, can you share the D5Render server ports. I’m having this issue where the assets library is idle and can retrieve the assets when connected from my office. But it works when connected outside my office network. Thanks.
hello mate, same problem with me i cant login my account error occurred and i turned off windows firewall n antivirus too but didn;t work out plz help me out