Cannot login email in D5render Program

Hi , today I purchased D5 Render and confirm the license in D5 account center;
but when I login email in d5 program, it showed “Wrong email or Password”

Is there any settings of the firewall changed to allow to connect to server?

Please help, Thanks so much!

Hi Sashi,

In the Windows Firewall settings, change settings and open network for D5 Render here.

If this will not work, feel free to reply to me and I will share our server ports with you in a private message.

Regards,
Oliver

Hi Oliver,

In the Windows Firewall Settings, there is one D5 Render item “d5_launcher.exe” only, can you please share your server ports in a private message, thanks a lot.

Regards,
Sashi

Hi Oliver - could I also receive the server ports please.

Having the same issue

yes, please check your private messages. Normally you need to ask the IT department of your company to approve this.