AI Atmosphere Match

Get Help Tech Support
1

Hello D5 team,

AI Atmosphere Match is causing D5 to crash.
After calling up the function, I can no longer upload an image.

Even a long wait does not help.

I have tried with a current project and with a new empty project.

D5 can then only be closed via the Windows 11 Task Manager.

System:
Windows 11
RTX 3090 (551.23)
64 GB RAM
D5: 2.6XXX (current version)

Bye bye
Andreas

2

Hi @a.drexler,

Is it that D5 only crashes every time the AI Atmosphere Match feature is used? Does D5 still crash if you open it normally without using this feature now?

3

Hello Leah_Li,
D5 only crashes when I use AI atmosphere match!

Bye
Andreas

4

Hi,

Does this issue occur in all scenes or specific scenes? If itā€™s convenient, please send your logs to support@d5techs.com and attach a link to this post. You can refer to this post to learn how to collect logs: D5 Support Tool

5

Hello Leah_Li,
I just tried it again.
It occurs in all scenes.
It only crashes after I click on ā€œUpload Reference Imageā€.

I will send you the log files.

Thanks for your support.

Bye
Andreas

1 Like
6

Hi, please also send me the ā€˜ā€˜reference imageā€™ā€™ you are using in that email. Thanks in advance!!

7

Hello Leah_Li,

I have just sent the e-mail with the log files.
I hope the support team can find a solution.

Bye
Andreas

1 Like