**D5 Render Version: 2.9
**Graphics Card: NVIDIA GeForce RTX4080
**Driver Version: 566.03
**Issue Description: After updating from 2.8 to 2.9, the software fails to display the model and is extremely slow. The model worked perfectly in previous version, but new version 2.9 seems very “heavy”. It is also not my most complex render file. Version 2.8 has handled much more complex files in the past.
Upon opening, an error pops up after a few seconds saying,
“Out of video memory trying to allocate a rendering resource. Make sure your video card has the minimum required memory, try lowering the resolution and/or closing other applications that are running. Exiting…” The file is unworkable.
Hi @ian1, please does the issue occur in other projects or only in a particular project?
Kindly share a screenshot of the system information as well. You may need to update your graphic driver and adjust your display settings.
Hi @Anthony_D5 , see below system info.
after further testing, it seems to be limited to projects that have medium to high complexity. The new version does open up older, smaller files. But this doesn’t help me.
Hi @ian1, we have received the log file. In the meantime, I’ll recommend optimizing your scene as this issue occurs only on medium to high complexity projects. Apologies for the inconvenience.
Hi @Anthony_D5 . Thanks for the confirmation. However, it doesn’t allow me to edit the scene to try and optimise it before the software bombs out.
I have rolled back to version 2.8 until such time a fix is rolled out. I can see I’m not the only one with a major issue caused by the update to 2.9. Hoping for a fix soon!
Hi @ian1, please I’ll like to collect some more information to enable us to troubleshoot the issue.
Screenshot of your system information. kindly refer to the attached images.
A copy of your scene file, please send the entire folder. We’ll like to test the scene on our end here to see if there is any issue with the scene itself. You send via WeTransfer and share a link with us at support@d5techs.com
I’ll also like to know the exact time this lag started. This will help us while examining your log files.
I cannot give you the version that the problem started as I have rolled back to version 2.8.1.0482.
The exact time the lag started was directly after updating from 2.8 to 2.9 this morning approx. 1 hour before my 1st forum post. Everything was fine until I updated.
Thank you for sending us your scene file. I tested with a single pc both in the 2.8 and 2.9 versions.
When the assets have been downloaded and the resource usage tends to be stable, their VRAM values are the same.
May I confirm the value of Dedicated GPU Memory when you are running this certain file in current version 2.8? Is it 7.4/16 GB as shown in the screenshot you sent above?
If there’s any updates, we’ll let you know.