I tried it with an empty file and it does the same thing. When I went to disable Real-Time Path Tracing it was already disabled.
I’ll email you the log files for this project.
Hopefully we can identify the issues. Scatter is the only tool that causes this system freeze, everything else in D5 works smooth.
We have tested your file and it seems that this issue is related to your device’s RAM. After we have opened your file, D5 Render takes about 5GB to 6GB RAM + plus the system itself also does the same + an additional when Scatter is being used. Hence, 16GB may be insufficient most especially when working with larger files or performing/using a tool which is quite heavy.
If it’s possible to, please upgrade your RAM to 32 GB or higher.
- You may also use 2.9 Version and see if this issue persists. Download Historical Versions of D5 Render - Get Help - D5 RENDER FORUM
Please let us know if reverting to 2.9 Version will improve the situation. Thank you.
Hello Clov,
I have since upgraded my RAM from 16 GB to 64 GB, and have tried scatter both with a working file and a blank file. The computer no longer shuts down, but D5 continues in a steady state of “loading”… after applying scatter to the terrain.
Any thoughts on what I should try next?
I’m experiencing two issues:
- Every now and then, my program freezes. It seems like the interface itself is still responsive, since I can click on buttons and menus, but they don’t make any changes in the preview window. I also can’t update scenes, and when I try to save, it gets stuck on “Saving project…”. After that, the only solution is to end the process from the Task Manager and reopen the project from the last successful save.
- Occasionally, when I click on a scatter and it starts loading (the loading bar appears on the right-hand panel), the program closes automatically.
I’ve already sent the email as suggested. I’m from Latin America and I’m using version 2010.1.0579.
I’ll be reaching out to you privately so we can shorten the troubleshooting process and solution in this forum topic and prevent some confusion.
I’ll be updating this topic once we have figured out the problem. Please check your DMs
I apologize for the inconvenience. Important question:
- Does this issue happen only to a particular file?
- Or is it evident in all the other files?
Can you please send me the following screenshots
- VRAM - Please open the D5 file and check your VRAM section in the Task Manager then send it to us.
- Memory Speed
Suggestions:
- Please try to revert back to a previous version of your Driver, 576.02 is known to cause some issues. I suggests using 572.47.
This happens to me with many files, not just the large ones—it also happens with some that aren’t heavy.
I’m also attaching this image to show that it’s really like the option isn’t checked. The only thing that doesn’t move are the saving or pre-rendering percentages, as shown in the attached image. Nothing changes in the preview either, but the interface itself still lets me click and open some menus.
Can you try to revert to a previous version of the driver? Perhaps 572.47? And see if there are any differences.
