D5 Render Version: 2.9 Graphics Card: RTX 4080 Driver Version: 572.83 Problem Description:
I can’t export a decent video, from the montage of frames I captured.
Screenshot/Video Description:
Error1
I have a lot of flickering, I thought that by improving the resolution I could get a smoother video movement.
Error2
The main problem occurs in slightly darker spaces, where you see the environment go from dark to bright (with strong contrasts). For example in bathrooms where this effect is stronger, you can see how towards the door (darkest area) it is a dark environment, then moving towards the window it becomes lighter, with light tending towards blue or in any case very strange.
Thanks for the reply.
I tried both activating and deactivating them. The second one seems slightly better, but the result is still largely insufficient.
HELP ME!
I also updated to the latest version 2.10, trying to udo the Path.
I have to deliver the renders but I can’t export them… the preview in the program is good (I thought of capturing the screen).
Right in the bathroom, I’ll start by saying that it is poorly lit. As soon as you enter the room you see a warm ambient light, then it becomes cold, then black.
I apologize for the inconvenience. The link you have provided seems to be not working on my end. Can you please send us a WeTransfer link or a Google Drive (permission modified) link?
Additionally, when updating to 2.10, most of the scenes will go dark when Auto Exposure is enabled before, we will be addressing and optimizing this issue in the version release.
VIDEO B : With HDRI “Pure White” and light sources on the windows
I turned off Auto Expo.
I turned on and off the Path settings (when it is on it shows strange light balls around the render)
On/off FPS Booster or Super Resolution
Put GEosky
Put HDRI with “pure sky” (free image in the sky) and light sources each window as recommended by your videos.
Never every time a different defect comes.
Putting: HDRI with “pure sky” + light sources each window + Without Path; I arrived at a square but: I see lights flashing and at the end of the video, a light appeared under the desk randomly.
PS: I had switched to D5Render for its speed of exporting video renders, but I am 3 weeks behind in delivery compared to my customer. Please help me understand how to set the lights.
The google drive links you have sent are your D5 Render Files, right? The D5 Render Files should be sent with the full folder otherwise we won’t be able to access it.
So basically, you’re trying to set up the natural lighting coming from outside and you want the bathroom to be illuminated by it. Have you tried switching to other options such as Geo & Sky or perhaps Custom if HDRI is not enough? Or somehow put an artificial light near the window.
Thanks for sending your file and I have tested it. On my end, the visual results are quite different. There are indeed some unwanted light artifacts (balls) whenever I navigate through the model, most especially in dark spaces. These light streaks or artifacts should only be evident on preview window and the final calculation or render should be relatively better.
For reference, I enabled Super Resolution, FPS Booster, and Path Tracing in these screenshots.
Additionally, you can try to modify the parameters of these materials and lower their specular parameter and increase the roughness setting.
You may also want to try to reinstall D5 to see if there are any differences since the results on my end greatly differs from the screenshot you attached.
Thanks for the update. Do I have the wrong locations? I think it might be best for you to set up the file with the corresponding scenes where these artifacts are evident. These are the results on my end:
It is very important for me to replicate the issue on my end so we can pinpoint how we can resolve this issue otherwise, there may be something wrong with your D5 Render. Perhaps, a complete reinstallation may help, it may be worth trying.
As previously mentioned, I tested the same project on a different computer (with a fresh D5 Render installation and the same project file), and the exact same lighting flicker and visual artifacts occurred during video export.
I just wanted to highlight again that this strongly suggests the issue is not related to my machine, GPU drivers, or local setup — but rather something within the project file or the way D5 Render handles lighting during animation export.
Also, I have sent the log folder as requested to support@d5techs.com, titled as instructed.
Thanks again for your support. Please let me know if you need anything else to continue the investigation.
It seems that you have sent us the installation log file. What we would want you to send is the complete log file generated after you have used the Support Tool. Please follow the instructions in this manual: How to use Support Tool? | User Manual
We look forward to the log file so we can continue investigating this issue.
By the way, have you tried the instructions for complete reinstallation? If you have generated the log files by following the usermanual then we are suspecting that your D5 Render might be having some issues and perhaps a complete reinstallation would help.
I uninstalled, deleted the system folders manually and reinstalled. I relaunched the video render and the result is always the same. Are the images you sent me screenshots of videos?
