1-So? What should I do? I followed the guide. I sent you a new email with ziplog file and video capture of how I generated it.
2- Have you tried a video rendering with the file I sent? As I already told you, I also tried it on other PCs and the result is the same.
To ensure clear tracking of your submissions, we kindly request that you use a single email address. If you need to use a different email, please notify us in advance. As we were initially expecting submissions from your Yahoo address.
Additionally, the generated link is inaccessible. Please resend the video recording of your log file generation via WeTransfer or another easily accessible platform, as we need to review it to understand why you can’t generate a normal log file.
And yes, we have rendered a video using the Shots you have done in the file, and there weren’t any massive blotches that were the same on your end. Since, we were unable to replicate the issue on our end, this is where the log files will be significant so we can check whether if this issue is caused by your device’s specification or configuration. Thank you for your understanding.
link sented
Thank you so much for resending the files. Your platform “Swisstransfer” may be inaccessible to our region, or it may be simply region-locked. Anyway, we have downloaded your files, and this is indeed the correct ziplog format compared to the last zip file you sent. We will now begin examining your file.