1-So? What should I do? I followed the guide. I sent you a new email with ziplog file and video capture of how I generated it.
2- Have you tried a video rendering with the file I sent? As I already told you, I also tried it on other PCs and the result is the same.
To ensure clear tracking of your submissions, we kindly request that you use a single email address. If you need to use a different email, please notify us in advance. As we were initially expecting submissions from your Yahoo address.
Additionally, the generated link is inaccessible. Please resend the video recording of your log file generation via WeTransfer or another easily accessible platform, as we need to review it to understand why you can’t generate a normal log file.
And yes, we have rendered a video using the Shots you have done in the file, and there weren’t any massive blotches that were the same on your end. Since, we were unable to replicate the issue on our end, this is where the log files will be significant so we can check whether if this issue is caused by your device’s specification or configuration. Thank you for your understanding.
link sented
Thank you so much for resending the files. Your platform “Swisstransfer” may be inaccessible to our region, or it may be simply region-locked. Anyway, we have downloaded your files, and this is indeed the correct ziplog format compared to the last zip file you sent. We will now begin examining your file.
News? I try a new project but i have the same problems, mainly with glass but not always.
Our team has confirmed a likely root cause for the reported behaviour. This appears to be a low-frequency bug, meaning it isn’t consistently reproducible across all devices and may not be experienced by all users. Nevertheless, we recognize the potential impact and have prioritized a fix in the next subsequent release.
Thank you so much.
What exactly is low frequency? In the test you performed, which hardware did not have errors?
I apologize for the confusion, We meant that the error that was experienced on your end is:
- Not usually happens to other devices.
- Or it may happen to your device, but not expected to happen to every device.
Nevertheless, our test engineers already have a vivid idea of why this is happening and will be addressed in the subsequent release. There is no replication on our devices such as:
- RTX 3070 Laptop - running the latest NVIDIA Drivers
- RTX 4060 PC - running the latest NVIDIA Drivers
But the troubleshooting and fixing process is still ongoing, so a more detailed answer may be expected sooner. Thank you for your understanding.