Update fails every time (2.3.4.0931)

[abhishek]

**D5 Render Version:**2.3.2.0929
**Graphics Card:**Nvidia RTX 3080TI
**Driver Version:**522.25
**Issue Description:**New Update fails to install.
Screenshots/Videos Description:

Steps to Reproduce (optional):

[LiaHuang]

Hi there, please ensure that there is sufficient disk space left in the D5 Render installation directory, turn off and exit antivirus software and network proxies (if they are turned on), and try updating D5 Render again.If it still fails, please send us the log files to locate the cause.

How to find log files - Please follow the steps in that page, then send the exported log file (which is called zziplog) to support@d5techs.com with problem description.

D5 Support Tool

Hi there, recently we developed a tool called D5 Support Tool, which can check the network conditions, hardware, software conflicts, and also collect logs and make it easier for troubleshooting. How to use Download the .exe file: Download link Then you will get this, please move it to the installation folder of D5 Render (otherwise it cannot work) [image] To find the installation folder, you can right click on D5 Render’s shortcut then select Open file location [image] Double click on …