Problems with unbinding-not receiving verification mail

Get Help
35

Hello,

I’m trying to disconnect a device from my account, but I am not receiving the unlink verification code via email. Could you please help me resolve this issue?

My email address associated with the account is kpark@lpscape.com.

Thank you for your assistance.

36

**D5 Render Version:3.0.1
Graphics Card:
Driver Version:
**Issue Description: I need to Unbind all machines from the account, the IT department serviced my machine, did the instalation wrong 4 times. And this last time, they got it right, but D5 is not sending me the code to my email so I can do the unbinding.

Screenshots/Videos Description:
Steps to Reproduce (optional):

37

Hi I need to unbind a device, but after trying for several times, i dont recieve the email

38

D5 Render Version: 3.0.1
**Graphics Card:**rtx 3060
Driver Version:
Issue Description: not getting verification code
Screenshots/Videos Description:
Steps to Reproduce (optional):

39

Hi there,

im trying to unbind one of the devices logged into our D5 pro account.

When i click to unbind and get a verification code sent to our account email, it doesnt come through.

Ive tried on several computers, and checked my inbox and junk, but nothing shows up.

cheers,
Luka

40

Hi team, I have been trying to unbind my device, but the verification code is not being received. Tried it several times. Could you please help me, as it is urgent.

thank you.

41

Hello! I’m currently experiencing an issue I have been trying to use D5 in another computer and I don’t receive the verification email. I need a email to contact support please. my mail address is akshaydev7337@gmail.com

D5 Render Version:
Graphics Card:
Driver Version:
Issue Description:
Screenshots/Videos Description:
Steps to Reproduce (optional):

42

I am tiring to get a code to my email for unbind but i dont receive any, Please I need to unbind all the old accounts

43

ı couldn’t get verification e mail to my e mail, ı tried too many times. please send it privately

44

Hi, we’re trying to unbind a device and link it to a new one, but we can’t receive the verification code email. We waited for a couple or hours but got nothing. Could you help us fix the problem? Thanks in advance.

45

Hi D5 Team.
I’m having trouble unbinding the link manager. Could you please take a look and help me? My email address is quantra304@gmail.com
Thansk all

46

Hi everyone,

We sincerely apologize for the inconvenience. We are aware of the issue with verification code emails, and our team is urgently investigating the matter.

Thank you for your patience and understanding. I will keep you posted as soon as there is any update. :pray:

UPDATE: The issue with the verification code emails has now been resolved. Please try again and let me know if you still encounter any problems receiving the code. Thank you for your patience.

47

Hey everyone! I’m no longer receiving the unbind code in my email. Could someone please check this out? licencas.design@indiodacosta.com

48

Hello! I have the same issue! I’m trying to receive the unbind code in my email but i does not work. The email is the same associated with my account.

49

I am having the same issue, and am not receiving the verification email. It’s really frustrating!

50

**D5 Render Version:**3.0.1
**Graphics Card:**rtx 4080
Driver Version:
**Issue Description:**can’t get verification code
Screenshots/Videos Description:
Steps to Reproduce (optional):

51

Hi,
I have also issues with unbinding device.
My mail is: tomicantoniosb@gmail.com I am in Europe
Thanks

52

Hi guys,
I have been trying to unbind a Device, but I am not receiving the emails with the verification CODE TOO.
my email is punch.egg@gmail.com

53

Hi D5 Team,

I am currently experiencing an issue where I cannot receive any verification code email when trying to redeem D5 Pro.

Here are the details of my case:

  • I tried using my main email → no verification code received
  • I checked spam/junk/promotions → nothing
  • I retried multiple times → still nothing
  • I even created a new account with a different email → still no verification code received
  • Tried on different devices and browsers → same result

So this issue is not limited to a single email or account.

From what I see in the forum, other users are experiencing similar problems recently, so I believe this might be related to the email verification system.

This is currently blocking me from:

  • redeeming D5 Pro
  • accessing account-related features

Could you please check if this issue is still ongoing or affecting certain regions?

Also, is there any alternative way to:

  • receive the verification code
  • or complete the redeem process without email verification?

Thank you in advance for your help.

Best regards,
Jaril

54

Hi everyone,

I sincerely apologize for the inconvenience caused. We’re urgently looking into the issue. I’ll keep you posted on any updates. Thank you for your patience. :pray:

UPDATE: The issue has been fixed. Please try requesting again and let me know if you still don’t receive your verification code.