Hello, I have the same problem and I urgently need to access my d5 pro account for work; my email is programasarq@hotmail.com. Your domain is on my whitelist, and it’s necessary to resolve this issue urgently: “We apologize for the inconvenience” is not enough. Thank you in advance.
Hi, I am also facing the same issue. My email is atrender@outlook.com. Appreciate if you could advise me on what to do.
Hello,
I’m having an issue disconnecting my devices from my account. I’m not receiving the verification code email, even after several hours.
I’ve also added the following address to my email whitelist to make sure it’s not being blocked:
security@d5techs.com
Could you please help me resolve this issue?
Thank you in advance for your support.
Best regards
Hi @davide.siciliano @Alvin.T @programasarq
I’m really sorry for the inconvenience. Our team is still working on this issue.
Are you trying to unbind a device from your account? If so, please send me a private message, and I’ll be happy to assist you directly. Thank you for your patience.
1 Like
I tried again a few minutes ago ad now it works.
Thank you for support.
1 Like
Hi D5 Team, I am trying to unbind my account [Email: cmvarquitectoconcept@gmail.com] but I haven’t received any verification codes despite multiple attempts. I’ve also added the following address to my email whitelist to make sure it’s not being blocked:
[security@d5techs.com] Please check my account status and help me unbind it or fix the email delivery issue. Thank you.
I’ve checked your email address in our system, and it appears you weren’t receiving the verification code because the emails were being bounced. This issue has now been fixed.
Please try requesting the verification code again and let me know if it works. Thank you!
I am also having trouble Receiving the unbind verification email. pls help.
d5 emails are also whitelisted too. @Clov
Hello,
I have same problem
I’m having an issue disconnecting my devices from my account. I’m not receiving the verification code email, even after several hours.
I’ve also added the following address to my email whitelist to make sure it’s not being blocked:
security@d5techs.com
Could you please help me resolve this issue?
my mail: kadirolcan3@gmail.com
Hi D5 Team, I am trying to unbind my account [Email: (estudiantesugmaestria@hotmail.com)] but I haven’t received any verification codes despite multiple attempts. I’ve also added the following address to my email whitelist to make sure it’s not being blocked:
[security@d5techs.com] Please check my account status and help me unbind it or fix the email delivery issue. Thank you.
I have been trying to use D5 in another computer and I don’t receive the verification email. I need a email to contact support please. mymail adress is lsmjoa37@naver.com
Hi D5 team, i am trying to unbind my account mustofaal321@gmail.com. bu i haven’t receive any verification codes. could you please help me
Hello,
I’m trying to disconnect a device from my account, but I am not receiving the unlink verification code via email. Could you please help me resolve this issue?
My email address associated with the account is kpark@lpscape.com.
Thank you for your assistance.
**D5 Render Version:3.0.1
Graphics Card:
Driver Version:
**Issue Description: I need to Unbind all machines from the account, the IT department serviced my machine, did the instalation wrong 4 times. And this last time, they got it right, but D5 is not sending me the code to my email so I can do the unbinding.
Screenshots/Videos Description:
Steps to Reproduce (optional):
Hi I need to unbind a device, but after trying for several times, i dont recieve the email
D5 Render Version: 3.0.1
**Graphics Card:**rtx 3060
Driver Version:
Issue Description: not getting verification code
Screenshots/Videos Description:
Steps to Reproduce (optional):
Hi there,
im trying to unbind one of the devices logged into our D5 pro account.
When i click to unbind and get a verification code sent to our account email, it doesnt come through.
Ive tried on several computers, and checked my inbox and junk, but nothing shows up.
cheers,
Luka
Hi team, I have been trying to unbind my device, but the verification code is not being received. Tried it several times. Could you please help me, as it is urgent.
thank you.
Hello! I’m currently experiencing an issue I have been trying to use D5 in another computer and I don’t receive the verification email. I need a email to contact support please. my mail address is akshaydev7337@gmail.com
D5 Render Version:
Graphics Card:
Driver Version:
Issue Description:
Screenshots/Videos Description:
Steps to Reproduce (optional):