Hello, I have the same problem and I urgently need to access my d5 pro account for work; my email is programasarq@hotmail.com. Your domain is on my whitelist, and it’s necessary to resolve this issue urgently: “We apologize for the inconvenience” is not enough. Thank you in advance.
Hi, I am also facing the same issue. My email is atrender@outlook.com. Appreciate if you could advise me on what to do.
Hello,
I’m having an issue disconnecting my devices from my account. I’m not receiving the verification code email, even after several hours.
I’ve also added the following address to my email whitelist to make sure it’s not being blocked:
security@d5techs.com
Could you please help me resolve this issue?
Thank you in advance for your support.
Best regards
Hi @davide.siciliano @Alvin.T @programasarq
I’m really sorry for the inconvenience. Our team is still working on this issue.
Are you trying to unbind a device from your account? If so, please send me a private message, and I’ll be happy to assist you directly. Thank you for your patience.
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I tried again a few minutes ago ad now it works.
Thank you for support.
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Hi D5 Team, I am trying to unbind my account [Email: cmvarquitectoconcept@gmail.com] but I haven’t received any verification codes despite multiple attempts. I’ve also added the following address to my email whitelist to make sure it’s not being blocked:
[security@d5techs.com] Please check my account status and help me unbind it or fix the email delivery issue. Thank you.
I’ve checked your email address in our system, and it appears you weren’t receiving the verification code because the emails were being bounced. This issue has now been fixed.
Please try requesting the verification code again and let me know if it works. Thank you!
I am also having trouble Receiving the unbind verification email. pls help.
d5 emails are also whitelisted too. @Clov