It seems that you have unsubscribed from our newsletter/emails. Please refrain from unsubscribing, since this may cause you not to receive some important emails. Anyway, we have resolved this, and you can now receive these emails normally. Thank you.
hello please help me facing the same issue
Hi @ar.chiragjalota13888, Could you please confirm if this issue still persists? My colleague Clovis has addressed this issue based on the email you sent earlier today. Thank you.
Hi! D5 Render Support Team,
I am unable to access my Pro account, and I urgently need assistance. When I logged into the D5 program, it did not recognize my Pro status, requiring me to log in again. Unfortunately, I forgot my password, and when trying to recover it, I never receive the verification code in my email.
I have checked my inbox, spam, and trash folders, but the verification code is not arriving. My Pro account email is contacto@victordiazarquitectos.com.mx. (I’m from Mexico).
Since I am locked out, I had to use another account to reach out for help. This is critical, as I need immediate access to my Pro account to continue my work.
Please help me resolve this issue as soon as possible.
I have checked on our end, and it seems that all of the verification codes which you have requested starting from May 26, 2025 at 7:40 PM UTC +00:00 to May 27, 2025 at 10:00 PM UTC+00:00 have been successfully delivered to your email.
- Please try to search for alert@dm.d5techs.com in your email if you have not seen it yet.
Hello, thank you very much for responding. Fortunately, after several attempts, we remembered the password and were able to access our Pro account. However, the truth is that we haven’t received any verification codes lately. The last one we received in our email was on Thursday, April 29, 2025.
We searched for alert@dm.d5techs.com in Junk Email, Trash, and everywhere else, but found nothing. Interestingly, before coming to the forum, we tried contacting you via email through the following addresses: pro@d5techs.com, contact@d5techs.com, support@d5techs.com. However, all our emails were rejected, and we received the following error report:
“ pro@d5techs.com: host d5techs-com.mail.protection.outlook.com[52.101.157.80] said: 550 5.4.1 Recipient address rejected: Access denied. For more information see Email non-delivery report (NDR) and SMTP errors in Exchange Online - Exchange | Microsoft Learn [OSA0EPF000000C9.apcprd02.prod.outlook.com 2025-05-27T18:41:51.468Z 08DD9AAF728B3977] (in reply to RCPT TO command)
Reporting-MTA: dns; relay.mailchannels.net X-Postfix-Queue-ID: 5121B325367 X-Postfix-Sender: rfc822; contacto@victordiazarquitectos.com.mx Arrival-Date: Tue, 27 May 2025 18:41:49 +0000 (UTC)
Final-Recipient: rfc822; pro@d5techs.com Original-Recipient: rfc822;pro@d5techs.com Action: failed Status: 5.4.1 Remote-MTA: dns; d5techs-com.mail.protection.outlook.com Diagnostic-Code: smtp; 550 5.4.1 Recipient address rejected: Access denied. For more information see Email non-delivery report (NDR) and SMTP errors in Exchange Online - Exchange | Microsoft Learn [OSA0EPF000000C9.apcprd02.prod.outlook.com 2025-05-27T18:41:51.468Z 08DD9AAF728B3977] ”
I hope this serves as an indication of what might be wrong. I’m concerned that in the future, we may need to request a code from you.
As a suggestion, you could implement verification code delivery via SMS, WhatsApp, or any other instant messaging application—these are secure, more direct, faster, and less cumbersome or outdated than email.
Once again, I appreciate your attention.
Thanks for the update. The error message you received when trying to email our support team was due to a minor technical issue on our end, which has now been resolved.
Since your email is a company address and our system hasn’t detected any delivery failures (like bounces), it’s possible your company’s email filter might be blocking our messages. You may want to contact your IT department to investigate.
Thank you.
Hi, I have the same issue, can you help me? I’ve already email the support@d5techs.com regarding my issue, but I haven’t received response. My email is 2022angelaurza@live.mcl.edu.ph and my region is Philippines
Hi @cfrt1u1omq
It seems that the Security Verification was successfully deliver into your email. If you’re still unable to see it, you might want to search your inboxes for emails from security@d5techs.com , or simply add @dtechs.com address to email whitelist.
Hi, I have the same issue, can you help me? I’ve already email the support@d5techs.com regarding my issue, but I haven’t received response. My email is modeling.department@studio959global.com and my region is ghana
Please try again, and refrain from unsubscribing to our emails so you will be able to receive these codes. Thank you.
Tks Clov, how could I resubscribe from your newsletter emails. The previous problems had been solved until today after I clean some subscribed in my email. Could you help me again to receive your unbind emails, I’m so sorry for this inconvenient.
Hi i face the same issue with not receiving the verification email. Not sure if i had unsubscribe to newsletter before. My email is chualp@lookarchitects.com
Hi @chualp
I just checked, it seems that you can receive our codes with no problem. You can try searching for emails from security@d5techs.com or if you still can’t receive it then I highly suggest whitelisting the email.
Hi @Clov
I have he same issue with not getting emails with verification codes. I already whitelisted the emails but nothing changes.
My email is j.salas@studiooctava.com and f.mena@studiooctava.com
Hi @j.salas
It seems like you have unsubscribed to our emails hence, the reason why you weren’t able to receive our verification codes.
- Please try to request again
Now it works! Thanks