I’ve been trying to unbind one of the devices in order to log in in another one. I’ve requested numerous verification codes but it seems to not reach my mail-or reach it after 10 minutes which is not accepted by the pop up window because it has a 5 minute limit.
I have been trying to log in for hours now, still nothing. Verification e-mails reach my inbox after 10-15 mins and then it is too late for the verification code as it is timed out.
Hi @yangjaejun
Can you share your email address so I can check? Additionally, it might be best to whitelist our email domains in your email application, just to ensure that there are no blocks or delays on your end.
- Email domain - @d5techs.com
Hi Clov,
Thanks for the quick response.
Here’s my email address: yangjaejun@segment.im
I’ve checked my spam and promotions folders, but the verification emails are consistently delayed by about 10–15 minutes. I will also whitelist your domain @d5techs.com in my email settings to ensure nothing is blocked on my end.
Please let me know if you need anything else to investigate this further.
Best regards,
Jaejun Yang
Hi @Clov
I appreciate your reply, but I need to emphasize that this is extremely urgent.
I’m currently at work and have a deadline today that requires access to the system. However, I still cannot unbind the previous device due to the verification email delays. The emails arrive 10–15 minutes late, which makes the 5-minute code timeout useless.
I’ve already tried multiple times since last Friday, and this issue is still unresolved despite repeated attempts.
Please, I urgently ask you to help me resolve this as soon as possible. This is affecting critical work and I cannot wait any longer.
Here is my email address again: yangjaejun@segment.im
I have also whitelisted your domain (@d5techs.com) to make sure nothing is blocked on my end.
Please escalate this issue if needed.
Thank you for your understanding and urgent support.
Best regards,
Jaejun Yang
Hi @yangjaejun
Alright~
To prevent this from happening again, I suggest whitelisting this specific email: security@d5techs.com
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