I’ve been trying to unbind one of the devices in order to log in in another one. I’ve requested numerous verification codes but it seems to not reach my mail-or reach it after 10 minutes which is not accepted by the pop up window because it has a 5 minute limit.
I have been trying to log in for hours now, still nothing. Verification e-mails reach my inbox after 10-15 mins and then it is too late for the verification code as it is timed out.
1 Like
Hi @yangjaejun
Can you share your email address so I can check? Additionally, it might be best to whitelist our email domains in your email application, just to ensure that there are no blocks or delays on your end.
- Email domain - @d5techs.com
Hi Clov,
Thanks for the quick response.
Here’s my email address: yangjaejun@segment.im
I’ve checked my spam and promotions folders, but the verification emails are consistently delayed by about 10–15 minutes. I will also whitelist your domain @d5techs.com in my email settings to ensure nothing is blocked on my end.
Please let me know if you need anything else to investigate this further.
Best regards,
Jaejun Yang
Hi @Clov
I appreciate your reply, but I need to emphasize that this is extremely urgent.
I’m currently at work and have a deadline today that requires access to the system. However, I still cannot unbind the previous device due to the verification email delays. The emails arrive 10–15 minutes late, which makes the 5-minute code timeout useless.
I’ve already tried multiple times since last Friday, and this issue is still unresolved despite repeated attempts.
Please, I urgently ask you to help me resolve this as soon as possible. This is affecting critical work and I cannot wait any longer.
Here is my email address again: yangjaejun@segment.im
I have also whitelisted your domain (@d5techs.com) to make sure nothing is blocked on my end.
Please escalate this issue if needed.
Thank you for your understanding and urgent support.
Best regards,
Jaejun Yang
Hi @yangjaejun
Alright~
To prevent this from happening again, I suggest whitelisting this specific email: security@d5techs.com
2 Likes
Same here, and my colleague who has their own account tried to unbind it but hasn’t received any email. So this isn’t an isolated incident — you might need to check your system.
Hi @UX_NEZ
I personally dont think this has something to do with the system since unreceived verification codes are caused by:
- The user has unsubscribed from our emails
- Email inbox/software is blocking our domain, we suggest whitelisting security@d5techs.com
Please share with us the email address that is unable to receive these codes.
Hello,
I am having the same problem with not receiving the verification codes. I have whitelisted the security email and am still not receiving the codes in order to unbind devices. My email is gericel9@hotmail.com.
Thank you,
Hi @gericel9
Thank you for your message. I’ve checked our system and confirmed that the verification emails to your address were being blocked. This issue has now been fixed.
Please try requesting the verification code again — you should receive it successfully this time. If you still experience any issues, feel free to let me know.
Hello,
Thank you for looking into it. I tried requesting the verification code twice and still won’t receive an email. I also checked the junk/spam folder.
Hi @gericel9
Thank you for the update.
Please try requesting the verification code again, and make sure to whitelist our email address: security@d5techs.com in your email settings. It looks like your email provider is blocking the emails.
Once whitelisted, you should receive the verification code successfully. If it still doesn’t come through, please let me know.
Hello,
I tried requesting the verification code twice again and I still won’t receive an email. I also checked the junk/spam folder. I have the security email whitelisted as well and it is still not working. I really need this resolved for work.
Thank you,
I have the same problem, but in my case sometimes I do receive the email, sometimes it works on certain days. I believe the system has an issue. At the moment, I can’t close my account on my work computer, and I can’t work from home because of this problem.
I’m sorry for the inconvenience. I’m unable to locate a D5 account associated with your username in our system. Could you please provide the email address you used to register your D5 account so I can check this further on our end? Thank you for your cooperation, and I look forward to your reply.
Hi @gericel9
By any chance, did you previously unsubscribe from our emails? Sometimes this can cause verification emails to be blocked even if the address is whitelisted. Please let me know. Thank you