Problem with the new 2.10 version

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1

**D5 Render Version: 2.10
**Graphics Card: RTX 3070
**Driver Version: 572.60

Issue Description:
Hello ! I just installed the new 2.10 version. After that, when I launch D5, I can’t do anything. I have a “black” background. Take a look. Do you have a solution ?

Best regards !

**Screenshots/Vi

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2

Hi @theinis

Sorry for the problem.
We are investigating this issue. Please use the support tool to collect a log file and send it to us (support@d5techs.com) You can refer to this post of how to collect logs: D5 Support Tool
Please attach a link to this post in the email, so we can quickly find you. Thanks!!!

Regards,
D5 Team

3

Hi,

Thanks for your reply

I just tried to download (and install) the 2.9.1 version.
Then, I re-installed the new 2.10 and it works

4

Hi,

Were you using a language pack for D5 Render? May I know which language pack? Thank you.