**D5 Render Version: 2.10
**Graphics Card: RTX 3070
**Driver Version: 572.60
Issue Description:
Hello ! I just installed the new 2.10 version. After that, when I launch D5, I can’t do anything. I have a “black” background. Take a look. Do you have a solution ?
Best regards !
**Screenshots/Vi
Hi @theinis
Sorry for the problem.
We are investigating this issue. Please use the support tool to collect a log file and send it to us (support@d5techs.com) You can refer to this post of how to collect logs: D5 Support Tool
Please attach a link to this post in the email, so we can quickly find you. Thanks!!!
Regards,
D5 Team
Hi,
Thanks for your reply
I just tried to download (and install) the 2.9.1 version.
Then, I re-installed the new 2.10 and it works
Hi,
Were you using a language pack for D5 Render? May I know which language pack? Thank you.
zziplog.zip (807.9 KB)
having the same problem here, stuck on launch. sometimes i managed to get to the main menu, but when i click login the appereance is missing. there is some invisible typebox to enter my account but the whole appereance is invisible (im only seeing the main menu)
I apologize for the inconvenience. Does this issue only happen after the 2.10 Update?
If reverting to 2.9.1 didn’t solve the issue, then:
first question, i think so yea it happens after the update. second question, yes i tried to revert to 2.9 and back to 2.10 and still happen on both version. i make sure to use my dedicated gpu and already tried to reinstall my windows and yeah its still happen so i think the problem not on my pc. unfortunately, when i reinstall my windows i set up as a new device and from what i know student lisence are binded to one device so does that mean i cant use pro version on this? if its true can u help me fix the problem and my account too?
Please check your DMs we may need to further investigate this issue you are experiencing. Thank you.
