Not letting me Login

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1

D5 Render Version: 2.8.0.0471
Graphics Card: 3070ti
Driver Version:
Issue Description: Not letting me Login to personal or Team
Screenshots/Videos Description:
Steps to Reproduce (optional):

Been using D5 all day then randomly looged me out. Tried to log in with no hope. Uninstalled and redownloaded with latest version. Now nothing loads on the D5 start Menu

d5 info 1
d5 info 11018×757 18 KB

2

Hello, @george1

Thank you for reaching out, and sorry that this is happening to you. Could you share your system info? See the attached sample photo below.

Welcome page
Welcome page1023×769 353 KB

Does this problem happen suddenly? Have you used another device? Could you try turning off your firewall and running D5?

Thanks

3

Hi Maslu,
The problem occured suddenly. I have reset all network setting and removed firewall but still dosent work.
Capturethth
zziplog.zip (1.3 MB)
Thanks

4

Hello, @george1

I’m sorry for the inconvenience this has caused you, and thank you for sending the system info and log file. I will be sending this to our team for further investigation. While waiting for their assessments, and since you’ve already uninstalled and reinstalled D5, I could suggest other ways.

  1. Have you tried uninstalling and updating your graphics driver again? Though this problem might not be common, we’ve encountered it in the past. Please see the attached link for your guide.

image
image622×556 34.3 KB

  1. Have you tried to connect or switch to other network provider?

  2. Have you tested its speed within d5? See the attached reference

Please let me know if these suggestions fix the issue.
Thank you