Hi! I need help guys … it is several days that I have this problem with D5, when I start the program, the online library of materials and 3d models are not loaded and displayed, I have already tried to reinstall the program, restart the pc several times , to disconnect my pc from the internet, but nothing worked.
What should I do?
(I’m using the latest version of D5 Render)
Sorry for the inconvenience caused by this problem. Could you please turn off the firewall temporarily, switch a network or use VPN and open D5 again?
Besides, hope you can run the support tool then send me the log file as well. Since this problem happens only to some specific internet service providers on different regions, we have to see the log to know why this issue happened.
D5 Support Tool - Get Help / Tech Support - D5 RENDER FORUM
Thanks for your comprehension! You can send the log to support@d5techs.com.
Thank you, I sent the email with the analysis results of the support tool to d5 render support!
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