I am working on a project in D5 and when I opened it everything disappeared, my D5 model trees and curtains (all the objects), the layers also disappeared, I send you an image so you can see what I mentioned.
**D5 Render Version: 2.5.2
**Graphics Card: RTX 3070
**Driver Version: 537.42
Issue Description:
**Screenshots/Videos Description:
Steps to Reproduce (optional):
hi，It could be a corrupted file. You can try to open the file in the backup, there will be three copies of the backup file, see if it can be opened normally!
Hello, I try to open the backup but it doesn’t work.
Did you use any cloud or server to save your work? Did it corrupt before saving it?
Hello, I didn’t use any cloud to save, before saving everything was fine but when I opened it the next day it came out like this.
Sorry for your issue. Please send us your log file and we will check it to solve your problem. This post shows how to collect logs, please refer to it. D5 Support Tool - Get Help / Tech Support - D5 RENDER FORUM
ready, I sent the log file to your support email
Thanks! We will check it.
By the way, have your imported models disappeared along with them?
Can you send us your scene files as well? We will try to help you recover your files.
yes, all the models disappeared
Ok, what should I do to send you my scenes files?
Please send it to your support team email. support@d5techs.com
You’d better attach the link of this post to your email and describe your problem.
ready, it was sent to your email
Thanks, we will check it.
