Materials and models are not downloading

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1

D5 Render Version: 2.4.1
Graphics Card: RTX3070
Driver Version: 31.0.15.2849
Issue Description: When I’m trying to download a new material or a model from the library,it shows downloading but once the 100% is filled, again it shows the download mark instead of the tic mark. On some rare occasions I was able to download a few models and materials but most of the time they are not downloading.How can I fix this?
Thank you very much!
Screenshots/Videos Description:
Steps to Reproduce (optional):

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2

i have the same problem, just upgraded to PRO (2.4) but the problems persists

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3

Same here, library doesnt work. Seems to be a network issue…

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4

@NOG_the_DOG @w.d.kgovinda @IGBT

Hi, sorry for the inconvenience, can you use the support tool to collect log and send them to us (ryann_zhangx@163.com)? Help us troubleshoot the issue :smile:.

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Hy Ryan, where can i download the support tool? @Ryann-Z

7

Hello, please refer to this article: D5 Support Tool - Get Help / Tech Support - D5 RENDER FORUM

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hi guys i did the test, im sending you t
Logs.zip (232.2 KB)
NetworkStats.zip (277 Bytes)
he logs

9

hi
guys any solutions? were not able to do projects while we cant donwload the assets and materials

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here at the office were thinking moving to twimotion, cos its unusable in this estate

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