Keeps logging out every minute

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1

**D5 Render Version:3.0.1
**Graphics Card:Nvidia Quadro RTX 6000
Driver Version:
**Issue Description: D5 account Keeps on logging out
Screenshots/Videos Description:
Steps to Reproduce (optional):

2

Hi @ar.vimdiaz

Version 2.10 improves handling of temporary network interruptions, helping prevent unnecessary logouts and watermarking during brief connectivity disruptions.

If you are still experiencing frequent logouts, it may indicate significant network instability. Please try the following troubleshooting steps:

1. Check your network stability

  • Ensure your internet connection is stable. If possible, switch to a different network and check whether the issue persists.
  • Try using mobile data as a temporary alternative to see if the problem is related to your current network.

2. Disable any settings that may impact network stability, such as VPN, web proxy, or firewall.

3. Restart your router or try connecting your computer to a different network (e.g., test using Wi-Fi or a mobile hotspot).

4. Please try accessing this link: IP Address Query and send us the results.

Send us the following results:

  • Download Speed Test: this will tell how fast you download D5 related content/assets
    1120×322 19.9 KB
  • URL Connectivity Test: this will check if you are able to access the following links which are essential in using D5’s features.
    956×1192 58.6 KB

If the issue continues, please send us the following information so we can investigate further:

3

Try keeping the d5 launcher logged in and running in the background.

4

Thank you for your suggestions. I’ll give them a try.

5

HI All,
I have similar issue. I cannot log in to the D5 rendering soft, it just keep saying “verified” and nothing happens. I can log in to the D5 Launcher, but as soon as I open renderer it logs me out. The only thing that stays logged in is myspace in the browser.
I did all tests, all URL connections are successful, download/upload speeds are decent (19 / 10 Mbps).
Tried different wifi, didn’t help.
This is the same on all 7 accounts in the team. Not able to log in, no access to PRO features, scene opens fine.

6

Hi @jakub.okonski

This seems to be a different case.

Can you please let me know the ff: